Showing posts with label Verbal De-Escalation. Show all posts
Showing posts with label Verbal De-Escalation. Show all posts

Tuesday, November 14, 2017

How to Avoid Bar Fights by Ken Cook



The best way to avoid bar fights is to avoid bars entirely.

There are at least four great reasons for doing this.

  1. Liquor is cheaper at home.
  2. You don't have to drive home if you're already there.
  3. Most people are swinish louts at the best of times. Adding alcohol doesn't help.
  4. The carrying of arms in bars is illegal almost everywhere.

But if you find yourself in a bar and find yourself confronted by someone absolutely determined to get in a fight with you, "Verbal Jiu Jitsu" might work.

Might. In my younger years, I got in several altercations that I tried mightily to avoid using just the techniques shown above. One of them for no more reason than I won a game of pool the other fellow had expected to win himself. There were no stakes on the game but that did nothing to dissuade him from trying to fracture my skull with his pool cue.

He was drunk, I wasn't, and the bouncer knew me. After the altercation he came up to me and said, "Hey man, you'd better split, that girl who just walked out is using the pay phone (Yeah, I know, I'm dating myself) to call the cops."

"How do you know?" I asked.

He told me, "Because the bartender wouldn't let her use the bar phone to do it."

So, lessons learned?

  • If you MUST drink in a bar, realize you are at risk no matter how nicely you behave.
  • Be unfailingly nice anyway.
  • Drink only in moderation. You may need your motor skills.
  • Always be on good terms with the bartender and the bouncer!
  • Always leave the instant an employee suggests it. It's in your own best interest.




WORDCOUNT

(This section I will not add towards November's tally as well as the header picture I used above... I will only use hand-drawn pictures or animated GIFs I've created towards Nov's totals):

This post: 289 words
November running tally: 42,587 words
Words left:  7,413

Wednesday, September 24, 2014

Final part of Drew Guest - De-escalation: Victory Without Violence

Stickgrappler's note: If you didn't read the previous part of this article, please read it here:





Most martial arts instructors preach that what the student learns in the dojo is only to be used in self-defence and that violence should be avoided. It’s a sound philosophy, but how many instructors actually teach the verbal skills and body-language tricks needed to really accomplish this in the face of an aggressor with bad intentions? Here, in the fourth and final instalment of this series, Bushi Dojo’s Drew Guest the verbal intricacies of a violent confrontation.




Last issue we looked closely at apathy, intuition and body language. Let's continue by looking at some other things we can do to prepare ourselves for dealing with aggressors. Some of the following tactics and suggestions will lend themselves more effectively to particular approaches and/or type of aggressor, while others are universal.

Listening

It is important to actually listen to what the aggressor is saying. If we don't listen then we risk misunderstanding the true nature of the problem. Often an aggressor, particularly an ‘end of tether' aggressor, will believe that no-one is listening to them. If you don't show that you are listening then you inadvertently confirm that belief and further add to their frustration.

Don't just listen, use active listening techniques: repeat and rephrase what the aggressor has said to show that you do understand. Don't be afraid to let the aggressor talk. Often they want someone to talk to, not someone to talk ‘at' them. Appear interested and show that interest in your body language. Lean slightly forward maybe with your head tilted slightly so it shows you are listening intently. Use appropriate eye contact so that the aggressor can see he has your attention, but don't stare and maintain your awareness. You can use open questions to encourage the aggressor to continue talking. The more energy dispersed by talking and venting, the less likely the built-up energy will be released as physical violence.

Your body language should be open, but not so much as to leave you open to attack. Give the aggressor plenty of room; crowding is one of the leading contributions to frustration and aggression in humans. Try not to make premature judgments or assume what the aggressor is going to say. Instead, wait until they have finished so that you are sure you have the full story.

It's equally import to understand the message, not just what is said. An aggressive person will often use abusive and hurtful language; don't fall into the trap of becoming too focused on the words. Try to identify the presupposition of what is being said. A presupposition is the underlying meaning of an utterance. For example, if the aggressor approaches you asking, ‘What are you looking at, mate?', he is not really asking you a question; he is accusing you of an indiscretion.

Common Ground

We tend not to abuse those with whom we share a common link and whom we believe are similar to us. Psychologically, similarity is a major influence on our attractiveness to others.

This tactic is very similar to what Gavin de Becker refers to as ‘Forced Teaming'. Basically, we attempt to highlight either real or perceived commonalities between ourselves and the aggressor. Simply mentioning obvious similarities in appearance, attitude or circumstances can do this. Exchanging names has a duel effect of re-humanising the victim and increases the level of the relationship. It is much easier to abuse a total stranger, but simply knowing their name closes the psychological distance between two people. Try to encourage or lead the aggressor to a discussion on some commonality.

You are trying to establish yourself as a friend, a team-mate or at least an ally. For example, if the guy is wearing a footy jumper, you can highlight your mutual like for the team, or how you wish you still played the game. It doesn't matter that you may not like the team, what is important is that he believes you do. And when dealing with an aggressive person, what they believe is the important issue.

Options and alternatives

An ‘end of tether' aggressor will often feel that they are out of options; this is may be why they have turned to aggression in the first place. By providing options you allow the aggressor to see that all is not lost and that there is indeed light at the end of the tunnel. Start by defining an abstract, overall goal, and this will often be a solution to the problem or a way to find the solution. Next, highlight some intermediate goals to help the aggressor see a way through the tunnel. Just simply pointing out options can return the aggressor to a more rational state of mind. Let's look at a similar concept called ‘loopholing'.



Loopholing

Loopholing is providing and allowing an aggressor to get out of the aggressive action while still maintaining respect or saving face. Apologising is a simple loophole, even if you are innocent. The aggressor can then return to his friends and announce that he made you apologise. Most often, a predatory aggressor is simply after a boost to his ego or to look good in front of his peers. Simply feed his ego and he will be less likely to get physical. Most people don't want to fight so provide them with a means to win without resorting to violence.

Another example is to offer to buy the guy a drink, or provide some other gesture of respect or compensation. These are simply small insignificant gestures to avoid violence; the cost of a beer is a lot less then the cost of medical treatment and the associated time off work. Loopholing doesn't have to be submissive but if using an assertive loophole then ensure you don't disrespect or shame the aggressor, especially in front of an audience.

Grandpa's stories

This is one of my favourite techniques and it can be very effective in arresting the momentum of the aggressor. The idea is to simply waffle on non-stop, drift off on tangents, and provide so much irrelevant information that the aggressor actually gets bored and finds his own excuse to leave. You can talk about anything and everything; describe some fictitious domestic situation, whinge about your job, the economy, the good ol' days, and so forth. The trick is to start at a relevant topic, then lead the aggressor into your story and then waffle like grandpa used to.

An audience

If you are dealing with an aggressor or a situation that has the potential to become aggressive (for example, firing an employee, asking a patron to leave a club) then try to remove any audience. The aggressor will feel pressure from the belief that the audience is laughing at them or ridiculing them, they will be pressured just as if they are performing in a spotlight on stage. They will feel embarrassment and will often use aggression to regulate the emotion, preferring the empowering sensations of anger and aggression to the debilitating sensations of fear, guilt and embarrassment. Often a predatory aggressor is performing for his friends, so if you are in a position of authority take him aside and set the rules straight. This prevents embarrassment, which can quickly escalate into physical violence.

Of course, while removing the audience is a good idea, you should not do this if it means isolating yourself and the aggressor. Remember, your number one rule is to maintain your own safety so, if possible, know where help is and have it nearby. Either arrange for help to come to you, or for the means for you to get to help. Planning and strategy are vital elements in controlling potentially aggressive people and volatile situations.

Practice

Like any aspect of the martial arts and self-protection, de-escalation has to be practised. This is quite simple and can be fun. Obvious scenario training that includes the behavioural pre-fight stages of a confrontation lends itself well to practising de-escalation. Realistic scenarios, including simulated emotion, can help bridge the gap between applying skill in training to using it in the real world and this holds equally true for de-escalation.

Another more specific training tool is to have verbal sparring matches. One person tries to escalate whilst the other de-escalates. This training method isolates the verbal part of the confrontation, allowing one to develop the ability to know what to say under pressure. This is a simple isolation drill, just like those used for the physical techniques of martial arts.

Take virtually any training method for a physical skill and simply adapt it to de-escalation: instead of throwing combos of punches, throw combos of de-escalation techniques; drill specific techniques, drill defences for specific attacks, especially the common attacks. Observe real arguments and confrontations (safely, of course) and identify the tactics and techniques used. This is just like studying fight footage in MMA or kickboxing.

I won't lie to you; it is probably more satisfying to train the physical aspect of combat, but the importance of the non-physical behavioural components cannot be overstated. If you control the behavioural element of the fight, then you control the fight.

Conclusion

If the art of de-escalation was an iceberg then the pages of this article would be the proverbial ‘tip of the iceberg'. There are so many tactics and techniques that we could fill a book. In fact, many authors have done just that. The Gentle Art of Self-Defence by Suzette Haden Elgin, Surviving Aggressive People by Shawn Smith and Verbal Judo by George Thompson are only three that come highly recommended and provide a good foundation for learning the art of de-escalation - the true art of fighting without fighting. Hopefully these articles have provided you with an adequate introduction to some of the theories.



Drew Guest has been studying martial arts and self-protection for over 24 years. He has a teaching rank in Muay Thai and holds grades in other systems including Zen Do Kai, Senshido, judo, Australian Freestyle taekwondo and boxing.


Copied from http://www.blitzmag.net/self-defence/202-de-escalation-victory-without-violence-part-3




For other parts of this article, please check:






NOTE: Posted In Memory of Drew Guest. As posted on the Senshido International Forum Drew Guest was diagnosed with Renal Cell Carcinoma in early June 2011. Drew Guest passed away September 24, 2011.

Part 3 of Drew Guest's De-escalation: Victory Without Violence

Stickgrappler's note: If you didn't read the previous part of this article, please read it here:





Most martial arts instructors preach that what the student learns in the dojo is only to be used in self-defence and that violence should be avoided. It’s a sound philosophy, but how many instructors actually teach the verbal skills and body language tricks needed to really accomplish this in the face of an aggressor with bad intentions? Here, in the third installment of this series, Bushi Dojo’s Drew Guest covers the important elements in defusing conflict.

All images by James Steer
Last issue we looked at the two main types of aggressor (the predator and the desperate or ‘end-of-tether' aggressor) and the different behavioural approaches (assertive, submissive and passive/neutral) for dealing with them. Let's continue by looking at some other things we can do to prepare ourselves for dealing with aggressors. Some of the following tactics and suggestions will lend themselves more effectively to particular approaches and/or type of aggressor, while others are universal.

Acceptance

Apathy and denial can get you killed. Thousands of victims thought, ‘It could never happen to me', only to have themselves proven wrong, sometimes with devastating consequences. This is apathy - our natural defence mechanism against fear. We distance ourselves from our fears of being attacked by reassuring ourselves that it only happens to other people. Some people are less likely to experience a violent encounter than others, but no-one can ever be completely immune to the possibility. The simple and empowering counter against apathy is accepting that you could be a victim of an attack or aggression. Don't get paranoid; just acknowledge that it is possible. Statistically there is a much higher chance that you will experience aggression rather than physical violence, but aggression can escalate to violence very easily, especially if you handle it the wrong way. One of the most dangerous things to do when facing aggression is to deny it is happening or be trapped in asking ‘how/why is this happening to me?' If you find yourself asking ‘why me?' or thinking ‘this can't be happening', you must stop and acknowledge that it's happening - and it's happening now. You will only find solutions by thinking about what to do, not by worrying why it is happening.

The first step is to recognise when you're in a potentially violent situation. Most of the time this will be pretty obvious but in some cases, such as with a predatory aggressor, it may be hidden in the initial interaction. The predatory aggressor will often use the ‘interview stage' of an attack to test and manipulate their victim prior to utilising aggression. (For an in-depth look at the stages of an attack, see my 2007 article ‘Attack By Numbers' online at www.blitzmag.net) Recognise when the warning signs mentioned earlier are in play. The earlier you recognise them, the easier the de-escalation and, thus, the avoidance of violence.

Intuition

Our senses detect a huge amount of stimuli all the time. We have perception and selection processes that filter out most of the stimuli so that only those of interest or importance get relayed to our consciousness. The other stimuli not filtered are still sensed, it's just that they are perceived only at a subconscious level. This forms the basis of one popular explanation of how intuition works: the ‘gut feeling' that you get is a response to something perceived in the subconscious. Intuition is always a response to something and is usually a warning of some sort.

Thousands of victims of violence have said that they felt something wasn't quite right before they were attacked. Do not ignore these warning signals; they have evolved in us from the time our species began and are a part of our natural protection system. Regardless of how or what you think intuition is, it does exist and it exists to warn you of danger. When you feel intuitive signs, stop and ask what it could be. It's better to take a little time to do this than to ignore it and potentially lose considerably more than a few seconds in your day.




Breathing

Before anything, take a deep breath. This accomplishes a couple of things. It will calm you and acts as a system reset. It's always an advantage to start from a calm, centred position when dealing with aggression. It provides you with room to move and makes it harder for the aggressor to manipulate your own level of aggression. Keeping your own level of aggression at a relatively low level acts as an anchor for your adversary's aggression. It is psychologically difficult to raise the level of aggression when faced with a comparatively lower level; basically, the aggressor doesn't need to raise the aggression level as they are already at a significantly higher (and by their perception, superior) level of aggression. As a rule, you should always try to maintain a level of aggression lower than that of the aggressor.

The other benefit of breathing deep is that it supplies the brain with a decent dose of oxygen. Our brain must work quickly during the de-escalation attempt and providing it with oxygen will enable it to perform at its best under pressure. Your cognitive ability may already be, or could soon be, impaired due to the processes involved in the Acute Stress Response, better known as the fight-or-flight response. We want all the help we can get, so take a breath and feed the brain.

Body language

It's well known that body language and non-verbal cues account for between 80 and 90 per cent of human communication. A huge amount of information gets transmitted via your gestures, gaze, posture, facial expressions and the tone and volume of your voice. The words themselves only account for about seven or eight per cent of communication. Your physical actions, posture and gaze are the first things that a predator reads in the selection process of an attack.

Regardless of what tactics or strategy you use, when dealing with an aggressive threat, you must match it with congruent body language - i.e. it must support, not contradict, your words. For example, if I'm trying to convince the aggressor that I don't want to fight, then standing in a fighting stance with my fists up won't be congruent to that message. See the photo on the following page to see what I mean. Simply ensure your outward appearance and gestures match the type of approach you choose. If you take on a submissive role, then ensure your body language reflects this.

Particularly take notice of your facial expression. The basic human emotions of happiness, sadness, anger, fear, surprise and disgust all have distinctive facial expressions. Research (e.g. Ekman, 1994) supports the idea that facial expression is innate and universal across cultures. Facial expressions are the most dominant form of emotional expression in humans, and even cross to similar expressions in animals. Others judge your emotional state by interpreting your facial expressions; often this is done automatically and at a subconscious level.

Faked body language and facial expressions are not as effective as spontaneous or real expression, so you will need to practise. Jump in front of a mirror and practise your stance, posture and facial expressions. If you decide on an aggressive approach, then use the appropriate angry expression and body language; if you choose a submissive approach, then use the expression and body language of fear.

Goals & plans

Your first goal should be the maintenance of your own safety, second would be the safety of others, and even loved ones. Most of us would consider our loved ones' safety as more important than our own, as I do. However, you cannot protect your loved ones if you're taken out of the picture, thus the importance of maintaining your own relative safety as priority. Anyone who has flown on a commercial airline would have heard the safety instructions: they always ask that you secure your own facemask, etc. prior to assisting anyone else, even your children. Lifesavers and emergency workers will always maintain their own safety over that of those they rescue. After all, who would rescue you if the rescuer were injured? The same idea applies when facing an aggressive person. This doesn't mean you will step aside so you don't get injured if a guy is trying to hit your wife, but it does mean you will do all you can to stop the situation escalating to violence in the first place. And if that doesn't work, in the scenario above for example, you may tactically be smarter to step aside momentarily if you're not the focus of the attacker's rage, so you can attack from the side or behind to stop the threat.

On that note, there are quite a few examples of people stepping in to help a stranger who's getting bashed by multiple attackers, only to be fatally injured themselves. Tactically, calling the police from a safe distance, then yelling at the attackers that the police are on their way, would be a better first response before stepping into the fray.

Your personal safety is obviously the major goal; other goals contribute to bringing about that safety. Your goals can vary depending on the situation. You may choose a goal that provides solutions to the aggressor and help return them to a normal level of rationality. It may be to remove yourself from the situation, or maybe to remove the aggressor from your environment. Regardless of what the goals or sub-goals are, you must decide on them early. It's fine to have a general plan to achieve the goal, but you have to be flexible in that plan. Rarely will an aggressive confrontation go according to your plan; the nature of aggression is that it can be influenced by countless variables. In self-protection, there is always an exception (or more) to every rule. Even the information in this article cannot be taken as absolute or guaranteed.

The big advantage to working towards a goal is that it helps you remain calm and keep you thinking and working in a positive direction.

Take control

Try to take control of the interaction by guiding the aggressor along a path of your own choosing. Establish boundaries, set a flexible plan and steer the interaction in that direction. Use the other tactics I've mentioned to control the situation. Physically, put yourself in the most advantageous position, preferably with yourself between the aggressor and an escape route. Try to avoid being stuck in a position where the aggressor blocks the exit. Don't be drawn into a fight and don't allow yourself to be intimidated by threatening and abusive language.

Decide on your approach and take control early - the earlier, the better. Even if you choose a submissive approach, it's your choice so you are controlling the interaction. To the aggressor it seems that he is in control, but it is really you working towards your own goal, whether that be to give his ego what it wants so he can walk away believing he's the alpha male, or give him a false sense of domination so you can surprise him with a pre-emptive attack as he closes in.

Next issue, we'll look at some specific verbal and physical ways to respond to certain things an aggressor will commonly do or say.




Drew Guest has been studying martial arts and self-protection for over 24 years. He has a teaching rank in Muay Thai and holds grades in other systems including Zen Do Kai, Senshido, judo, Australian Freestyle taekwondo, GymGari freestyle and boxing.




For other parts of this article, please check:






NOTE: Posted In Memory of Drew Guest. As posted on the Senshido International Forum Drew Guest was diagnosed with Renal Cell Carcinoma in early June 2011. Drew Guest passed away September 24, 2011.

Drew Guest's De-escalation: Victory Without Violence Part 2

Stickgrappler's note: If you didn't read the previous part of this article, please read it here:





In almost every dojo, dojang and kwoon across the globe, it is preached that what the student learns there is only to be used in self-defence and violence should be avoided. It’s probably the most common mantra heard in the martial arts and most of us would agree with this philosophy, but how do you avoid violence in a practical sense? Here, in the second part of a series by Bushi Dojo’s Drew Guest, we learn about the different types of aggressors and the best way to deal with them.



Two Types of Aggressors

You’re most likely to face violence from the ‘predatory aggressor’ or the ‘desperate aggressor’, who is simply at the end of his tether.

The predatory aggressor uses aggression as a tool to obtain something or to achieve a goal. The most common of these types of aggressors are the bullies. These people use aggression to feed their need to exert power over another. They are usually attempting to fill some aspect of themselves they are lacking; it may be they lack power themselves. These are the typical “What you looking at?” thugs. They are masters at manipulating victims so they can ‘justifiably’ escalate the level of aggression. Other predatory aggressors use aggression as a tool of compliance to commit crime. The mugger will often use aggression to overwhelm the victim and induce fear, as does the rapist, but a rapist also uses it as a means to exert and feel power over the victim (the real purpose for the assault).

Warning signs of a predatory aggressor, from Surviving Aggressive People by S T Smith:
  • Testing rituals
  • Foot-in-door tactic
  • Invading personal space and boundaries
  • Exploiting sympathyand guilt
  • Intimidation andexploiting fear
  • Discounting ‘no’ with persistence
  • Talking too much
  • Contradiction between words and body language

Other warning/survival signs, from the book The Gift of Fear by Gavin de Becker, are:
  • Forced teaming
  • Loan-sharking
  • Giving too many details
  • Making unsolicited promises
  • Typecasting

The end-of-tether aggressor (also known as the desperate aggressor), on the other hand, uses aggression as a last resort. They see no other option and have most likely exhausted numerous other options in an attempt to solve the problem. They tend to be pessimistic and don’t want to listen. Due to the highly charged state of emotions, they will be hypersensitive and hyper-vigilant, and they will have little concern for consequences. The end of tether aggressor resorts to the use of aggression in an attempt to regain control. These people aren’t criminals but simply stressed-out individuals who have come to the end of their tether. Road rage, for example, is often committed by normal people who have just snapped. In these cases, the perceived wrong against them is just the final straw and is usually unrelated to the true cause of the aggression.

Warning signs of a desperate aggressor, from Surviving Aggressive People by S T Smith:

Visible adrenaline and fight-or-flight effects. These include changes in breathing, shaking, unstable voice, flushed face, etc.

  • Agitation
  • Uncharacteristic or poor judgement
  • Paranoia and defensiveness
  • Extreme pessimism
  • Nervous confusion
  • Withdrawal
  • Hurtful language and threats

Whether predatory or desperate, the five don’ts of de-escalation — Threaten, Argue, Challenge, Order, Shame — or TACOS rules (see Blitz Vol. 23 No. 8) can always be applied to avoid escalating the situation. The difference is that with the predatory aggressor, TACOS is used to counter their attempts to manipulate and escalate, while with end-of-tether aggressors, we are avoiding accidental or misinterpreted escalation. When faced with aggression, having familiarity with TACOS will go a long way towards ensuring your safety, regardless of which type of aggressor or aggression you face. the different approaches

The aggressive approach:

I personally don’t like this method. Aggression feeds aggression and it takes a certain kind of person to pull it off. In my experience, the people who really need self-protection don’t have the required confidence or inclination to safely use this tactic. It is also the approach with the least flexibility and the greatest risk. That being said, it can work for the right person.

The goal with this approach is to be more aggressive and intimidating than the aggressor. Ultimately you will attempt to elicit the fight-or-flight response (or an adrenaline dump) in your aggressor. Hopefully they will interpret this as fear, thinking they’ve bitten off more then they can chew, and back down. This approach is essentially a bluff, but with all bluffs you must be prepared to have it called. The problem is if it doesn’t work, you will usually have a bigger problem and more aggression aimed at you.

Be honest with yourself as to whether you can pull off this approach. Do you have the skills to back it up? If it fails, you most assuredly will need to use them. The aggressive approach can work, but there is no going back once you take that path, so choose it wisely. This approach works best when your opponent only makes a half-hearted or uncommitted attack.

The assertive approach:

The difference between being assertive and being aggressive is that when you are being assertive you are standing up for your rights while respecting other people’s rights. Being aggressive is standing up for your rights with no regard for the rights of any other person. Assertiveness is an ideal approach for when you have to stand your ground. The obvious examples are those involved in the security industry or law-enforcement, such as door staff, police officers and the like. However, this approach can also be used by teachers, store managers and supervisors, bus drivers, government workers — in fact, any position where you have to follow set policies and procedures or you are in a position of authority. That being said, it’s an option open to virtually anyone.

This approach involves remaining calm and in control. You should use clear and specific language, with complete sentences and direct statements. Use co-operative, and empathetic language. Try to avoid ‘you’ statements, as they tend to come across as blaming or accusing. This often leads to the other person becoming defensive, which may block a calm rational discussion. Instead try to use ‘I’ statements, as this allows you to own the statement and keeps lines for communication open. If someone is talking, they are not hitting.

This should be backed up by appropriate eye contact and body language. Your posture should be direct, open, relaxed and attentive. Your stance should be passive and non-violent. You can take full use of the ‘fence’ (hands raised, palms out) and it doesn’t need to be hidden, but be sure not to make it aggressive. Avoid ‘ums’ and ‘ahs’ and constant head-nodding. Use minimal and appropriate touch and provide responsive expressions.

The idea is to project a vibe of confidence and control. You establish your boundary and you enforce it, but in a polite, calm manner. Ideally your level of aggression should always be below that of your opponent. This has two effects: firstly, it gives you room to move if you do have to raise the level of aggression (it’s always easier to increase your aggression then it is to lower it); secondly, it has an anchoring effect on the other person’s level of aggression. The lower your level of aggression, the lower the other person needs to have his.

The submissive approach:

This approach involves submitting and complying with the demands of the aggressor to prevent escalation to physical violence. This has good and bad aspects. On one hand it often prevents physical violence, as you are giving the attacker what he wants; on the other hand, it does nothing to deter future attacks and establishes you as an easy target. It involves giving up your boundaries and your rights. Psychologically, this approach can be quite dysfunctional; often after the event the victim will go through a stage of regret and depression. They may see their action as cowardly, chastising themselves for not fighting back. This can have quite a detrimental effect on everyday life as the feelings of inadequacy and the damaged self-esteem affect performance and relationships across other areas of life (e.g. with family or at work).

The submissive approach can work — and often does. You have to decide if being submissive outweighs the consequences of an alternative action. This approach is best used in street crime such as a mugging, where the aggressor is after material possessions. I have a saying; “There is nothing in my wallet that is worth more than holding my wife again”. I don’t recommend this approach for bullying situations; in these cases submission only reinforces the bullying behaviour. It may work for a single-instance bully such as the pub thug, where you allow the guy to get an ego boost by putting you down; in a sense this is a type of robbery, where he steals a bit of ego from you to boost his own.

You have to decide whether this approach is appropriate for the situation, and that will depend on the situation, circumstances, environment, the aggressor, yourself and a plethora of other variables. Trust your instincts. If you feel this is the time to be compliant, then go with your gut.

You should avoid eye contact and gaze downward, but this doesn’t mean you take your eyes off the aggressor. Instead, just keep your gaze below his face — the chest is ideal. You’ll want to project a sense of fear or at least portray that image. Try to appear to be shrinking away from the aggressor. Practise this again in front of a mirror so that it looks genuine.

The passive approach:

The above approaches (submissive and aggressive) are extremes; the passive approach is a broader and more flexible approach. It acts as a complement to the other approaches (except for the aggressive approach). You can be passive and assertive and you can be passive and submissive; you can even be just passive, but it is a bit contradictory to be both passive and aggressive at the same time. Once you enter aggression, you leave passiveness behind.

The key to the passive approach is its flexibility. Think of passiveness as being the part of a scale anchored by full assertiveness at one end, and full submissiveness at the other end. Generally you will start in the middle, which is passive-neutral or just passive. From this point you can move one way or the other, and back again, depending on how the situation unfolds.

The passive stance:

The passive stance is also known as the ‘non-threatening’, ‘non-violent’ posture, the ‘de-escalation stance’ and the ‘negotiation stance’. It is one of the most useful concepts in self-protection. Essentially, the passive stance involves standing with your hands raised, palms open and facing your aggressor, so as not to appear like a fighting guard. Your feet should be neutral or with one slightly forward of the other, in a position that will offer you balance and manoeuvrability but not look like you’re ‘ready to go’.

It is important not to think of the passive stance as a fixed stance. It should be adapted to suit your purpose; subtle changes can change it from neutral to more assertive or more submissive. The stance forms a part of your body language and should come across as natural. It provides a platform to negotiate from, while simultaneously providing an efficient base to reflexively respond to a sudden attack, or from which to launch your own pre-emptive strike. It naturally incorporates the ‘fence’ concept developed by Geoff Thompson, and provides a physical and psychological barrier between you and the aggressor. This barrier also acts as a distance-maker and measurer. The stance tends to have a calming affect on the aggressor. Even if it has little effect, it won’t contribute to escalation — and that means we’re still a step closer to our goal of de-escalation.



Drew Guest has been studying martial arts and self-protection for over 24 years. He has a teaching rank in Muay Thai and holds grades in other systems including Zen Do Kai, Senshido, judo, Australian Freestyle taekwondo, GymGari freestyle and boxing.


Copied from http://www.blitzmag.net/self-defence/102-de-escalation-victory-without-violence-part-2




For other parts of this article, please check:






NOTE: Posted In Memory of Drew Guest. As posted on the Senshido International Forum Drew Guest was diagnosed with Renal Cell Carcinoma in early June 2011. Drew Guest passed away September 24, 2011.

Drew Guest - De-escalation: Victory Without Violence Part 1

In almost every dojo, dojang and kwoon across the globe, it is preached that what the student learns there is only to be used in self-defence and violence should be avoided. It’s probably the most common mantra heard in the martial arts and most of us would agree with this philosophy, but how do you avoid violence in a practical sense? Here, in the first part of a series by Bushi Dojo’s Drew Guest, we learn the golden rules of de-escalating conflict.

All images by James Steer
How do you stop a heated argument turning physical?

It is often recommended to avoid violence, but seldom are methods and tactics provided other than the old fallback line of ‘just walk away'.

Unfortunately, as honourable as the concept of just walking away from a fight is, the nature of violence is such that simply walking away is not always a safe option. You will often need to create an opportunity for yourself to walk away. In fact, walking away should not be seen as just a rule, it should be seen as an end goal. How do we achieve this goal safely? By using the art of de-escalation: the true art of fighting without fighting.

De-escalation refers to reducing the level of intensity or danger of a situation that involves human conflict, and thus the potential for physical violence to erupt. For self-protection, we are particularly concerned with the reduction of the level of aggression, thus reducing the chance of resulting violence. For a situation to turn physically violent it first has to escalate; that is, the level of aggression has to rise. Anyone who has witnessed a real fight start from scratch will have seen this escalation process. The typical scenario will start with one person verbally attacking the other; either by accusation, insult, or threat. The second person will then respond with a greater verbal attack. It goes back and forth until one of the combatants pushes the other and so on, until fists start flying. This is only a general example but it should conjure a familiar image to those who have witnessed real-world violence, especially on the street or in a pub/nightclub atmosphere.

There are, of course, other kinds of physical violence such as muggings, rape, etc. but even these require some sort of escalation to become violent (in the physical sense). Most people require a reason or a justification to cause injury to another. The exception are those small number of people who are actual sociopaths (actual as opposed to potential; many who display antisocial behaviour are not actual sociopaths but are simply showing sociopathic tendencies). Professional predators often use escalation tactics to produce a behaviour in their victim too, which they can then justify taking the next step of physical violence.
Even in a self-defence situation where there is no option other than to fight back, you are still responsible for whatever injury you might inflict on your adversary. It may be justifiable to use force but you are responsible for the reasonable use of that force in the eyes of the law. This, along with the risk of injury to yourself and your companions, should be ample incentive to take the route of de-escalation rather than see conflict as a chance to test your physical mettle. Let's have a look at these mistakes by introducing you to golden rules of ‘TACOS'. TACOS is an anagram for the five absolute don'ts of de-escalation, which are based on Richard Dimitri's Senshido system's golden rules of de-escalation:

If your goal is to de-escalate then do not: threaten the aggressor argue or contradict the aggressor challenge the aggressor order or command the aggressor Shame or disrespect the aggressor.




Any one of these things can, and likely will, lead to an escalation in the aggressor's level of aggression.
Do not threaten the aggressor. For example don't give the assailant an ultimatum. This gives the aggressor what he wants, a reason to strike the victim. When faced with a threat, people will either fight or flee. Fleeing isn't going to be an option for the aggressor - he wants to fight. Even if he didn't, he can't be seen by is peers as fleeing; he is most likely trying to prove something to himself or his friends. Try to avoid saying anything that resembles ‘if you do/don't, I will'.

Do not argue with the aggressor. Avoid directly contradicting what the aggressor is saying or accusing you of. This is exactly the response the aggressor is after, now he could accuse the victim of the greater crime of calling him a liar. Even if the aggressor isn't specifically looking to escalate the situation, telling him he is wrong is something an aggressive person doesn't want to hear - no-one does, but for someone who already has a raised level of aggression, it simply results in more aggression. Once aggression takes hold, rationality tends to diminish. Disagreeing is taken as an insult that the aggressor then feels they need to defend, usually by applying more aggression.

Do not challenge the aggressor. Our scenario doesn't have an example of challenging, but a challenge is where the victim dares the aggressor to carry out a threat or to do some other act. For example, if you utter the phrase, "what are you going to do about it", you are, in essence, challenging the aggressor. A challenge can be issued in other ways as well, such as the stare-down, a come-on gesture or finger-pointing. Remember, body language is responsible for between 80 to 90 per cent of the communication process. Your gestures, posture and expressions can communicate a challenge as well; indeed all the TACOS errors can be expressed without words (more on body language later).

Do not order or command the aggressor. It's one of the most common mistakes made by all inexperienced de-escalators and is often made by the more experienced as well. That's because it is so natural to tell someone who is being aggressive to "calm down", or to "relax", and almost every time the aggressor will respond with "I AM calm, don't tell me to calm down!" or something similar and usually a little more colourful. No one wants to be told they are out of control, but that is exactly what you are telling the aggressor when you issue the command to calm down. Not only that, salt is rubbed into the wound because he has to be ordered to do it.

Do not shame or disrespect the aggressor: As tempting as it is, try not to call the aggressor names, put down, insult or imply that he is lacking or less worthy in any way. Chances are he is lacking in self-confidence and probably his self-respect is waning as well, this is why he is being aggressive towards you. A predatory aggressor, like a bully is trying to boost his own ego. Someone using aggression out of desperation will have already failed to solve the problem in other ways; he already has a diminished sense of worth. Regardless of the reason for their aggression, shaming the aggressor will only inflame the situation.

TACOS are simply things to NOT do if de-escalation of aggression is your goal. If you reverse the application, you can see how predatory aggressors utilise TACOS to escalate aggression through rising levels of verbal attack to their end goal of visiting physical violence on their victim.

So what should we do? One simple tactic, once you understand the rules of behaviour represented by the term TACOS, is to do the exact opposite, without compromising yourself and your beliefs.

In the next issue of Blitz, we'll cover the tactics and strategy of de-escalation in greater depth.




Drew Guest has been studying the martial arts and real-world self-protection for over 24 years. He has a teaching rank in the street- effective, sporting art of Muay Thai. He holds grades in other systems, including Zen Do Kai, Senshido, judo, Australian Freestyle taekwondo, GymGari freestyle and boxing.


Copied from http://www.blitzmag.net/self-defence/199-de-escalation-victory-without-violence




For other parts of this article, please check:





NOTE: Posted In Memory of Drew Guest. As posted on the Senshido International Forum Drew Guest was diagnosed with Renal Cell Carcinoma in early June 2011. Drew Guest passed away September 24, 2011.

Sunday, December 29, 2013

Verbal Judo's 5 Universal Truths for Home and Street

5 'Universal Truths' for home and street

Submitted by:
Chuck Remsberg

Most cops are reluctant to bring the street home with them when they go off duty, but PoliceOne trainer Gary Klugiewicz believes there are certain rules of the street that you should post prominently on your family refrigerator, just as he has done.

These are what he calls the “Five Universal Truths” for interacting successfully with suspects, victims, and witnesses on the job — and with the occupants of your own household and others you encounter in your personal life.

First articulated by the late Dr. George Thompson — founder of the Verbal Judo Institute — “these principles are a powerful tool to help protect you on the street by making you more effective in de-escalating volatile confrontations, reducing complaints, and increasing compliance, cooperation, and collaboration,” Klugiewicz says.

“And they’ll make you more persuasive and influential in preventing or resolving conflicts off-duty as well, because they reflect the ways that all people like to be treated, regardless of their status or circumstances.”
Klugiewicz explained the concept during an officer safety/conflict resolution presentation at the annual ILEETA training conference earlier this year and elaborated on it during a recent interview. He is the director of the PoliceOne Training Network and teaches about Universal Truths in the Verbal Defense & Influence Training Program, the revised, updated, and expanded version of Thompson’s internationally acclaimed Verbal Judo course.

Here’s how he describes the truths that, recognized and used skillfully, can give you the edge in person-to-person interactions.


1) All people want to be treated with dignity and respect.


 “Many officer assaults occur in situations where people perceive that they’ve been treated disrespectfully, through taunting, belittlement, abusive language, unnecessarily rough handling, and so on,” Klugiewicz says. “Regardless of race, gender, age, social standing, or cultural background, people behave differently when they feel they’ve been disrespected, and that behavior generally won’t be to your advantage.

“In some situations, suspects may be so dangerous or disruptive that words are not appropriate and you may have to take immediate physical action against them—they need to get knocked down. But afterwards, respectful treatment—helping them up, brushing them off—can help you calm them and keep them under control.” In other words, “you’re nice until it’s time not to be nice, and afterward you’re nice again.”
The first Universal Truth — treating people with dignity and respect — is unconditional in all situations, Klugiewicz emphasizes. As for the other four truths, you act in harmony with them “whenever you can. And that depends on whether it seems safe for you to do so, based on your reasonable perception of threat.”


2) All people want to be asked rather than told to do something.  


“A request is much more palatable than an order,” Klugiewicz says. “The subject saves face by appearing to make his own decision to comply rather than being pushed around and forced against his will. Commands often set up an escalation of conflict. Not only the words are different, the voice tone and facial appearance tend to be different too and they send a whole different message.”


3) All people want to be told why they are being asked to do something. 


If a subject questions the reason for your request, “Because I said so” is not a useful answer, Klugiewicz says. “That only tends to deepen resistance. You may need to explain the law and the purpose behind the law, but your tone of voice needs to be matter of fact—devoid of emotion. You are merely explaining the rule, policy, or law that justifies your request. An angry response is evidence that you’re losing control.”


4.) All people want to be given options rather than threats. 


“If verbal resistance continues, now you need to move into salesmanship. You need to “sell” why they should comply with your request or direction. Start with the good options—what they’ll gain by cooperating with you. Then if necessary, move into negative options, like going to jail if they don’t comply. And end with a positive twist (‘But I don’t want that to happen’), which allows you to remind them of the possible positive resolution if they comply.

“People generally have their self-interest at heart. We all listen to radio station WII-FM — What’s In It for Me. Use the Greed Principle: If someone has something to gain or lose in a situation, you have something to work with.”


5) All people want a second chance.  


If things appear to be headed unalterably toward your telling a subject what to do and backing it up with assertive action, give him/her one last opportunity to comply if that’s safely possible. Maintaining a collaborative tone, ask whether there’s “anything I can say at this time” to gain cooperation, repeating “in very specific terms” what you want the person to do.

“If you can’t persuade them to cooperate, this confirms their noncompliance and justifies your taking whatever action is appropriate,” Klugiewicz says.

The Five Universal Truths don’t require extensive conversation or argument; “You can move very quickly through them,” Klugiewicz explains. Even if the dialog ultimately proves ineffective, “you look good doing it.” And in today’s ultra-transparent world of cell phone cameras and media saturation, that can be vitally important in justifying your enforcement actions.

“If you don’t want to end up on YouTube, act professionally. Where officers tend to go off the rails of decency and common sense,” he says, “is that they make the mistake of treating people in the same disrespectful ways that people sometimes treat them. That only makes things worse.”

The same mistakes that heighten conflict on the street can heighten it at home, he says. That’s why he has posted the 5 Universal Truths on the refrigerator in his kitchen. “It’s a reminder to the whole family that respect benefits everyone by producing much better results.”

For more information on Verbal Defense & Influence training, contact Gary Klugiewicz at: gtKlugiewicz@cs.com.

Copied from http://www.policeone.com/





Some Verbal Judo related articles I've archived to this site:


Thursday, December 26, 2013

THE WISDOM OF ... Dr. George Thompson (creator of Verbal Judo)



Dr. George Thompson created Verbal Judo to teach LEO's (Law Enforcement Officers) how to tactically communicate with civilians. One need not be a LEO to use Verbal Judo to one's advantage.

Many arguments are a result of any (and all) of the 5 universal truths not being observed. Think about how a LEO may speak to you and your first reaction. Suppose an officer made you feel inferior to him/her and showed no respect to you? How would that make you feel? Odds are you would take offense.

Suppose it's you talking to someone that worked for you or reports to you. Suppose it's you talking to your loved one or child? Suppose you are a teacher talking to your student? Now turn the tables around:  suppose you are the child that the parent is talking to? Or the student that the teacher is talking to? Or the spouse/boyfriend/girlfriend? Or the subordinate being spoken to by their manager/superior?

Run through Dr. Thompson's 5 Universal Truths of Human Interaction and see how it can help you as well as the person you are speaking to.

There is a lot of wisdom in the 5 Universal Truths! Read on for the wisdom of Dr. Thompson.

Hope these help you on your sojourn of septillion steps!




The 5 Universal Truths of Human Interaction


Dr. George Thompson explains the five universal truths of human interaction which remain true across the board, regardless of cultural background, gender, etc.

  1. People feel the need to be respected (Unconditional respect and dignity.)
  2. People would rather be asked than be told (Asked to do something, not told.)
  3. People have a desire to know why (Told Why.)
  4. People prefer to have options over threats (Options given instead of threats.)
  5. People want to have a second chance




Some of Dr. Thompson's Verbal Judo articles I've archived to this site:





For related entries in this series, please check out:



Monday, December 09, 2013

De-escalation by Loren Christensen

De-escalation
by Loren W. Christensen  

I used the following de-escalation techniques as a police officer and I taught them to other cops in the academy. Do they work all the time? No. When dealing with the human condition, there isn’t any technique that is a 100-percent sure thing. That said, these simple techniques worked more times than not.  

Leave-Me-Alone Stance 

The “leave me alone” stance.
This stance says, “I don’t want to fight.”

 

The beauty of this posture is that it has all the characteristics of a martial art and boxing stance but is less threatening and can even have a calming effect on some upset people. Here are the elements of the stance:
  • Angle your body so that you’re turned about 45 degrees from the threat. This makes you a smaller target and positions you to rotate your hips into a kick or hand strike.
  • Your feet are shoulder-width apart to provide you with optimum balance.
  • Your knees are bent slightly, though imperceptible to the threat. This allows you to step quickly in any direction without giving away your intention.
  • Hold your hands at chest level, palms forward. This is a nonthreatening hand position that shows the threat and witnesses that you don’t want trouble. When you make small, slow circles with your hands, some psychologists believe it has a calming effect on some people.
  • Maintain a relaxed demeanor. This presents an image of calmness, even when your insides are bubbling. A bully likes fear. Don’t give it to him.
  • Move slowly. This perpetuates calmness. A quick movement that isn’t done for a good reason might startle the attacker and force him to act. Move quickly only when attacking, reaching for a weapon, or fleeing.
  • Don’t point your finger at him or clench your fists. Pointing might antagonize him and fist clenching gives away your intentions.
  • Don’t touch a hostile person even if you’re a touchy person.
  • Unless you’re deliberately reaching for a weapon, keep your hands in sight. You don’t want him to think you’re trying to get to a weapon when you aren’t.

Facial Expression
Maintain a neutral face. Affecting disgust, a hard stare, anger, or fear is like food to an attacker — food that makes him hungrier.


Name Calling
Don’t call the threat a “loser,” “creep,” or “assclown.” To some, such words inflame anger (probably because they know it’s true) and give them more motivation to hurt you.
If the threat is a stranger, you can’t go wrong with “sir” or ma’am.” It might seem strange to call someone who wants to hurt you “sir,” but it does have power.


Your Tone of Voice
How you speak is often more important than what you say. Consider these tips:
  •  Don’t lower your voice too far below what is normal for you. Speak too low and he might think that you’re angry or deliberately challenging him.
  • Don’t raise your voice too much higher than you normally speak because the threat might think that you’re about to attack. The uncertainty in his mind might agitate him or cause him to attack when he otherwise might not.
  • No matter how frightened you are, speak slowly as this can be soothing to a threatening person. It will help you to stay calm, too.
  • In his mind, scaring and hurting you might be a way to get respect. Using “please,” “thank you,” and “sir” might be all he wants to hear.
  • Using a humorous tone is always a risk. Since humor is an abstract, it’s easily misunderstood, angering the attacker and escalating the situation. If you use it at all, and we don’t recommend it, direct the humor at you, not at the attacker.
 
Threats
Don’t say “I’m going to kick your ass,” “I’m going to make you pay,” or “I’m going to call the cops.” You might indeed do these things but don’t tell the person in advance. It will anger him, and he will likely take steps to prevent you from doing it.


Good Words
Using the right words can—can, meaning not always—defuse a violent person. Dr. George Thompson wrote a wonderful book on the subject titled Verbal Judo. I highly recommend that you get it and read it three times. For now, consider these points.
  • Don’t say “Calm down.” Never in the history of the world has this ever calmed someone. Since it’s judgmental and usually shouted, it can easily provoke people.
    Do say, “It’s going to be okay. Tell me what’s wrong.” Or “How can I help?”
  • Don’t say, “What’s your problem?” usually asked with a curl of the lip, ala Elvis, and in a tone that challenges. In a bar, it translates to “Let’s fight.”
    Do say gently, “What’s the matter? How can I help?” or “What can I do?”
  • Don’t say, “Watch where you’re going, butthead!” when someone bumps you.
    Do say, “I’m sorry. My fault.” Say this even when it’s clearly his fault. Hard to do? Sure. But say it anyway, because by doing so the situation will likely pass and be forgotten. But if you provoke him, especially when there is alcohol involved, the situation might escalate, turn violent, and end up in injury, an arrest, and a lawsuit. Swallow your pride. Life is too short.
  • Don’t say, “I’m not going to give you my wallet, you piece of dog __”
  • Do say, “Okay, no problem. Here.” Then toss it away from you and run.

Here are a few more don’ts:

Don’t:
  • challenge him
  • tell him that you’re going to kick his butt
  • call him a name
  • curse at him.
  • belittle him
  • tell him that you know how to defend yourself
  • say, “Come on, come on. Let’s see what you got”
  • ask him, “Is that all you got?” after he hits you

The old “sticks and stones may break my bones but words will never hurt me” adage is a lie. Words are powerful. Words can hurt, encourage, enrage, and incite a situation, but they can also calm and defuse one. Choose the latter. Yes, you might have to lie, swallow your pride and dignity, but by doing so you might buy time, momentarily distract your antagonist from his intention, or even cause him to change his mind.
Losing some face just might save it — literally.


NOTES

Loren Christensen is the author of two dozen Paladin books and videos, including Fighting in the Clinch, Fighting Dirty, and Fighting Power. Loren was a military policeman in Saigon during the Vietnam War and retired from the Portland, Oregon, Police Department after more than two decades of service. He can be contacted through his website at www.lwcbooks.com.

My sincerest gratitude to Loren Christensen for his kind permission in reposting his article to my site.

Copied from:  http://paladin-pressblog.com/2013/08/23/de-escalation/






For related verbal de-escalation posts, please check out:




For other Loren Christensen posts, please check out:



Thursday, July 11, 2013

UFC veteran Maiquel Falcao Attacked By Group In Massive Street Fight In Brazil

Photo Credit:  UFC.com


Background

Maiquel Falcao fought in UFC 123 on Nov 20, 2010 and won via an unamious decision over Gerald Harris. UFC released him though due to trouble with the law back in Brazil. Earlier this year on Feb 7, 2013, Falcao fought in Bellator's Middleweight division and was KO'd by Alexander Schlemenko.

A few days ago, Falcao was attacked by a group at a gas station after he had words with a woman and then throwing his drink at her. Her friends came to stand up for her and the street fight ensued. There was a 2x4 involved as well as soccer kicks on downed man, Kaue Mena, friend and teammate of Falcao. Mena is still in a coma and Falcao escaped the street brawl with minor injuries. Both fighters were released from their team, Portal do Vale Tudo.

Check out the brutal video.







Some of my thoughts on this incident:


The 3 S's Rule 


For those that do not know this 'rule', it states, "Avoid Stupid people at Stupid places doing Stupid things". Sometimes it's called "The 4 S's Rule" where the 4th 'S' is "... at Stupid times" (e.g. past midnight).


It was a gas station, perhaps he drove there needing gas. This is a situation that the 3 S's is not a factor. Although, for anyone going to a gas station, something like this happening is within the realm of possibility so be aware.



Drugs and/or Alcohol


Was drugs and/or alcohol involved? Maybe. Probably. Mind-enhancing substances will handicap your good judgement. Do not drink to excess if you must drink. You lose all self-control and oftentimes, you will not remember the period while you were stupid drunk.



"What you think of me (and/or my mother) is none of my business."


Guro Marc Denny aka "Crafty Dog" of the Dog Brothers teaches this 'rule'. To me it's a variation of the old "Sticks and stones may break my bones but words will never hurt me." Whatever the woman said to provoke Falcao to throw the drink at her should've been flat-out ignored. Throwing a drink at someone is never a solution. IMO, Falcao's ego is a factor in all of this.


Brazilian machisimo and/or Ego

Was throwing the drink at the woman necessary? It could be the Brazilian machisimo culture at work here.It could be Falcao's weak Ego. But IMO, in any culture, throwing a drink (or anything) at anyone after an exchange of words is just asking for trouble.

First, probably his Ego is thinking, "I'm studly. This woman wants me." He has a few words with her, doesn't like her reply.

Second, in all probability, somewhere in his Ego/mind is "I'm a MMA fighter. I'm da baddest dude around." So he did what he felt like to soothe his Ego and no fear of repercussions as at that moment he was thinking it was just a woman... what can she do to me? Well as the situation played out, she had a group of male friends with her and well, you saw what happened after that.


Verbal De-Escalation

Would Verbal De-Escalation skills be helpful? Maybe. But throwing a drink at someone, especially in a machisimo culture such as Brazil's, may be very hard to verbally de-escalate, especially after you threw the drink. Falcao is definitely at fault here. He instigated everything.


Escape and Evasion

Why stay at the gas station when you are clearly outnumbered? To the odds-on favorite reply of "His car would be left behind" I say this, "Life over Property. Always." You can buy a new car - it sucks, but Falcao provoked the whole incident first. You cannot buy a new you. You only get one chance at Life, take care of it. Maybe there are factors involved which we don't have the details to which forced him and Mena to stay there. For now, just remember if you can get out, GET OUT!





There is a lesson (or a few lessons) in that we can take-away from this incident. Thoughts and prayers on Mena coming out of the coma!

Friday, June 07, 2013

Verbal Judo: Diffusing Conflict Through Conversation



Please check out this video clip of Dr. George Thompson speaking about Verbal Judo/Tactical Language at the Columbia Business School. It is 91 mins 12 seconds long.


Academic-turned-cop and best-selling author George Doc Thompson describes how tactical language allows leaders to achieve their goals. Daniel Ames, the Sanford C. Bernstein & Co. Associate Professor of Leadership and Ethics, confirms that managing conflict is a critical predictor of leadership success and shows how what works in the streets converges with recent findings in social science. The workshop was part of the Program on Social Intelligences Science Meets Practice series, which pairs hands-on leadership training with breaking insights in psychology research.



 





Some of Dr. Thompson's Verbal Judo articles I've archived to this site:

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