Engineered Pasta

If you have worked a day in your life, it is fairly safe to say you have worked alongside others. In some cases, those experiences have been enjoyable while others have not. You may have had to endure an arrogant selfish boss while other situations have been filled with giving collaborative coworkers.

We seem to enjoy looking at things “on paper” but they get all wobbly when we add the human element and often it’s because we are unclear about the mandate. Often there is a struggle among conflicting agendas or someone comes in and plays the “I’m the boss” card. None of these scenarios are effective, productive, or long lasting business success models. However, sadly they are far too common.

But what happens when you ask a group of people to build a structure out of spaghetti, string, and a marshmallows?


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Too Much Information?

We say it several times a day. We meet a client, see a friend, join a Zoom call, and the first thing we often say is; "How are you?" The reply is often;"I'm good, you?". And we move on. Why do we do that? Is it uncomfortable if someone said they were tired because their baby is sick or down because of their ailing father or upset due to their marriage having trouble?

I get there is a right time and place for personal stuff but without oversharing, how can we take that original salutation just an inch farther? I'm not suggesting fake compassion; I'm referring to the real stuff. Take just twenty seconds to see how someone is doing. You aren't there to solve their challenge but rather to simply be human. We're not robots and there might be much more going on if someone isn't "making their numbers".

Leave it at home

I am lucky to work in a company and with a team who does take a moment to see how you are really doing and let you know they actually see you as a person. It doesn't weaken relationships, it strengthens them.

I feel the core of teamwork is having each other's backsides not our own. Hopefully others feel the same way. If someone is missing deadlines or their work quality is waning, it's time for a check in and see if they are truly okay. Work is not a place to spend your time talking about your kids and home life all day. We are humans not robots and if we think people shouldn't bring their life to work, we may have another challenge.

They might stop bringing their work to life. 

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Bringing Our Work to Life

It has often been stated work is for work and if you want to interject something that is happening in your life, do that after work or during lunch, but work is for working.

While we see four generations trying to mix cultures in the workplace plus more telecommuting, virtual teaming, technology, and flex time, we are seeing a shift and the process may not be going smoothly in many cases. I’m not a fan of stereotypes but generally older employees are more resistant to change while the younger employees adapt quicker. The pandemic has forever shifted what work means to a large percentage of us. Some (many/most) companies may never return to the traditional Monday to Friday 8:30am to 5pm at your desk like a worker bee environment ever again.

Smile for the Camera

If you're like me, and millions of others, you spend your day working from home or on Zoom calls. This poses a unique challenge. I don't know about you, but I hate being on camera, so having meetings on TV makes me nervous and self-conscious.

But what is good culture? What does it mean to create a space people from all walks of life and demographics will enjoy and flourish? We know foosball tables and fancy coffee in the lunchroom isn't the answer. But blending generations, mixing perspectives, and allowing life to permeate your company will make it personal. 

How are you?

Through the last two years, we've all heard people say they can't wait until things get back to normal. This is now normal. Virtual teams, employees working from home, remote collaboration, and culture requires much more flexibility. 

The "new normal" featuring work environments with employees working remotely makes culture harder to define. But if we allow each other to bring some of our life to work on those calls and Zooms, we might see more of our work come to life.

It's worth a shot

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Is Patience a Virtue?

It may be true that waiting is admirable but how often does it fit into our business goals and plans? We want the new idea started - NOW! We want the results - NOW! We want the changes we suggested implemented - NOW! But we know deep down that patience still rules the day.

I once had a boss who proclaimed that everything he did was "ready shoot aim". So he thought of an idea, fired it against the wall, cleaned up the mess, and examined what was left. In my opinion, the "ready aim shoot" approach is well-tested and the better strategy. We often aim too long and don't execute anything. Paralysis by analysis as many have called it. Maybe my old boss was right; stop overthinking and take the shot.

C'mon I Don't Have All Minute!

I think I was about 12 when I walked into the kitchen and my dad was standing in front of the microwave waiting for his warmed up coffee. He looked agitated. I thought, wow he can't wait 37 seconds for hot coffee? That image has stuck with me all the years since.

We do it all the time. We think we are being patient when inside our impatience is running a muck. We're looking at the clock, calendar, phone, or website, and wondering why the answer, result, or solution isn't there instantaneously.

Calm Down

Another cliché - never in the history of humankind has anyone calmed down by being told to calm down. It incenses us when we're uptight and someone tells us to chill. It's not that the guidance isn't based in reality or caring, but our emergency needs to be the world's priority - NOW!

I'm working on a project right now that has taken far longer than I originally anticipated. It's not the project's fault or those involved; it's my expectations that are faulty. I know this takes time and I'm battling excitement and perhaps a dash of panic to get it done. We don't want to calm down but if we do, it may make the inevitable waiting more bearable. And how often have you thought about a better idea while you are impatiently stewing over the current results?

The solution may lie in our patience after all. __________________________________________________________________

Risky Business

Manage risk, financial risk, reputation risk, market share risk, relationship risk, shareholder risk, the risks of risks, the risk of focusing on risks, the discussion of risks, the endless what if's that stall our journey risk.

Perhaps we perceive it will be difficult or worse, not successful. We often fear our own abilities and guts to take that ride. One of the worst emotions I think we can possess is regret. The idea we didn't act on can often be the one that stops the flow. The safety of inaction becomes our comfort zone.

Risk often focuses on what will, would, or could go wrong. It's a preemptive strike, a proactive measure, to protect the outcome. The biggest risk is when we use it to endorse inaction. I know of what I write only too well. Maybe you can relate.

The biggest risk is the bet we fail to make on ourselves.
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Spaghetti and Marshmallows

If you have worked a day in your life, it is fairly safe to say you have worked alongside others. In some cases, those experiences have been enjoyable while others have not. You may have had to endure an arrogant selfish boss while other situations have been filled with giving collaborative coworkers.

We seem to enjoy looking at things “on paper” but they get all wobbly when we add the human element and often it’s because we are unclear about the mandate. Often there is a struggle among conflicting agendas or someone comes in and plays the “I’m the boss” card. None of these scenarios are effective, productive, or long lasting business success models. However, sadly they are far too common.

But what happens when you ask a group of people to build a structure out of spaghetti, string, and a marshmallows?


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Collaboration Meal

If you have worked a day in your life, it is fairly safe to say you have worked alongside others. In some cases, those experiences have been enjoyable while others have not. You may have had to endure an arrogant selfish boss while other situations have been filled with giving collaborative coworkers.

We seem to enjoy looking at things “on paper” but they get all wobbly when we add the human element and often it’s because we are unclear about the mandate. Often there is a struggle among conflicting agendas or someone comes in and plays the “I’m the boss” card. None of these scenarios are effective, productive, or long lasting business success models. However, sadly they are far too common.

But what happens when you take a group of people and ask them to build a structure out of spaghetti, string, and a marshmallow?

Tom Wujec explains.


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Deciding Decisions Decidedly

A choice can require additional data or more time. Members of the team need further deliberation to make an informed call. The customer has to check budget allocations. You're unsure it’s aligned with the overall strategy.

Waiting can be justified but excuses can also be the reason we wait. Some decisions require time, others aren't made because we're in the way.

We look for leadership to be decisive and crisp. It’s about helping people get better, keeping everyone on track, and getting stuff done. But it isn't always smooth in real life. How often have you finally pulled the pin and the relief quickly replaces your fear?

Some inspiration as we deliberate:

The only person you really have control over is yourself.
Deborah Reber

It is in your moments of decision that your destiny is shaped.
Tony Robbins

When you make the right decision, it doesn't really matter what anyone else thinks.
Caroline Kennedy

Peacefulness follows any decision, even the wrong one.
Rita Mae Brown

Almost any decision is better than no decision at all.
Brian Tracy

Once you make a decision, the universe conspires to make it happen.
Ralph Waldo Emerson

Once we make the decision, we can stop deciding.
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Comparables

Not many of us human types get up in the morning to focus on failing. We do our best, we learn each day, we try a little harder, we get a little smarter, and we focus a bit more on being successful. Whatever that means to each of us. One of our worst measurements of success is comparing ourselves to others.

She has a better gig, he has a nicer car, they have a better life. Most of us have fallen into the trap but the key is to stay focused on what success means to each of us. But we get stuck, meet resistance, and sometimes get in our own way.

Richard St. John has been teaching his principles since he learned the hard way. The concept may be simple but it requires determination and a lifetime of focus to execute.


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Enough is Enough

The annual strategic meetings are on. The big boss says profit margins need to widen. The new product line has to help increase market share. The southwest division has to pick it up on sales results. The list goes on.

The desire for infinite monetary growth permeates the room. No one is allowed to say this may be a flat year because of market shifts and customer demands. No one would suggest business comes with ebbs and flows as does life.

More of more!

In the developing world, it appears the need for prosperity and material possessions is a core belief and desire. Do we really need the four bedroom house on half an acre? Will granite counter tops bring us nirvana? Are 34 dress shirts enough? Can profits increase infinitely? Will we ever have enough?

We know buying stuff keeps the economy going and all of us employed. We need to ensure we can sustain our lives now and into retirement but the desire for something that we can’t even define is creating widespread unhappiness and uncertainty. Perhaps the bigger decision is to figure out who we want to spend our time with and what experiences we want.

More is rarely better.
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Solving Selling Struggling

Think about the last time you walked into a store and the clerk was on you from the second your foot crossed their front door. You probably quickly told them you were just looking because your personal space was crushed by someone trying to sell you something even though you were in their store.

Now imagine you're at a networking event and you meet John who shoves his card in your hand before you can say hello and starts telling you what he has to offer.

You feel yourself backing up and scanning the room for a few gulps of fresh air, a lifeline, a way out.  John's approach is a bit much so you recoil. You quickly realize the room is full of two types of people - sellers and those who are too scared to sell.

Beyond the Elevator

We need to know how best to explain what we stand for and how we help others. Even the painter does more than slap paint on a wall. She may enhance the feel of the office while it blends with the dark cherry desk and black leather chair.

So before walking in a room to sell your wares or greet new customers in your space, figure out how you can help them and the process may be smoother. This isn't an issue exclusive to service providers and small business owners.

Even big companies struggle with this stuff.
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Take 5

It's a simple group exercise. Each person has five minutes to make note of as many of their interests and/or abilities as they can. Then share it with the team. The lists usually begin with work items but eventually get to personal interests and passions.

The purpose of this five minute exercise is to hit re-set and help everyone remember that outside world they've been told to leave at the door.

The results may surprise you.
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Ch-ch-changes

You have heard the quote “the definition of insanity is doing the same thing over and over again and expecting different results”. Some say it was Einstein; some say it was Franklin. The point is the meaning behind it.

Change is awkward and unsure. The ground begins to move beneath us and we crave for things to return to "normal". We are creatures of habit and like to feel safe and comfortable. We may scan the menu but there are usually only a handful if items we order each time we're back to the restaurant.

Rinse Don't Repeat

There are two significant issues going on – the sheer will of stakeholders to keep their status quo and the monumental task of building inspirational leadership.

Change is not this. Change can be exciting. Change is unproven. Change can be scary. Change requires a leap of faith. Change can conquer courage. When the bottom line is the only objective, affecting change can often be an illusive pipe dream.

We can't always predict the outcome of change.
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Lead Don't Boss

Allow others to inspire. Find the how. Get out of their way. Be present even during challenging times. Have clear expectations. Don't expect to ever have all the answers.

Helping others is a privilege. Back your people up. Be bold. Never stop learning. Open door policies are for those who mean it. Don’t hide behind busy. It’s their career too.

Be inquisitive. Invest at least half of your time helping people. Hire passion. A team is more than celebrating victories. Don’t be a boss. Listen.

Don’t hide when your people need you. Grow their strengths. Let them shine. Be fair. Get to know what motivates everyone on your team. Seek guidance from those who are committed to helping you grow.

Customer service begins with you. Never settle. Understand that it will be the most rewarding work you’ll ever have the privilege to do.

And it won't be listed on your business card.
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Two Boats

The news reports are telling residents to leave town. The authorities are feverishly going around the city to gather up those who don’t have the means to do it themselves and all the while Bill has decided he is going to stay in his home and wait out the storm.

Stubborn rarely wins

A few hours later the rain is coming down in sheets. Bill is forced out of his home and onto his roof where the water is now five feet deep on his street. Two police officers in a motorboat come by to rescue Bill and bring him to safety. Bill declines their offer and proclaims; “God will send me a sign!”

Several hours later, the water is now at Bill’s waist as he struggles to survive on his now submerged roof. Another police boat comes to rescue him and take him to safety. He again says “No thank-you, God will send me a sign”. A half hour later, Bill drowns.

Pondering minds wonder

Bill is shocked and says; “Why didn’t you send me a sign?”
God replies; “I sent you two boats!”

How often do we ignore the help we need in our quest for the clear path? How do we miss those signs that are there to guide us when we’re looking for guidance? How often are we quick to help others but not as swift to accept help from them in return?

The help we seek can often be right in front of us.
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Random Thoughts

Surround yourself with smart people. Quality not quantity. Remove negative people from your life. Have a flexible strategy. Avoid playing favorites. Follow your passion. Believe in you. Do what you say you will do. Recognize the efforts of everyone on your team.

Disconnect at least once a day. Don't pull rank. Take one think day every month. Pay it forward. Read and seek knowledge daily. Imagine often. Never stop learning.
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Deciding to Decide

A choice can require additional data or more time. Members of the team need further deliberation to make an informed call. The customer has to check budget allocations. You're unsure it’s aligned with the overall strategy.

Waiting can be justified but excuses can also be the reason we wait. Some decisions require time, others aren't made because we're in the way.

We look for leadership to be decisive and crisp. It’s about helping people get better, keeping everyone on track, and getting stuff done. But it isn't always smooth in real life. How often have you finally pulled the pin and the relief quickly replaces your fear?

Some inspiration as we deliberate;

The only person you really have control over is yourself.
Deborah Reber

It is in your moments of decision that your destiny is shaped.
Tony Robbins

When you make the right decision, it doesn't really matter what anyone else thinks.
Caroline Kennedy

Peacefulness follows any decision, even the wrong one.
Rita Mae Brown

Almost any decision is better than no decision at all.
Brian Tracy

Once you make a decision, the universe conspires to make it happen.
Ralph Waldo Emerson

Once we make the decision, we can stop deciding.
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The Human Company

It’s been said for generations that bringing your life to work is frowned upon. It has often been stated work is for work and if you want to interject something that is happening in your life, do that after work or during lunch, but work is for working.

While we see four generations trying to mix cultures in the workplace plus more telecommuting, virtual teaming, technology, and flex time, we are seeing a shift and the process may not be going smoothly in many cases. I’m not a fan of stereotypes but generally older employees are more resistant to change while the younger employees adapt quicker.

This isn't to suggest comfy lounge chairs and basketball nets in the boardroom will create a collaborative culture but blending generations, mixing perspectives, and allowing life to permeate your company will make it personal and that’s a good thing.

Your team will reciprocate.
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Never Stop Learning.

Surround yourself with smart people. Quality not quantity. Remove negative people from your life. Have a flexible strategy. Avoid playing favorites.

Follow your passion. Never stand for dishonesty.

Believe in you. Do what you say you will do. Recognize the efforts of everyone on your team. Disconnect at least once a day. Don't pull rank. Take one think day every month. Pay it forward.

Read and seek knowledge daily. Imagine often.
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Bossorius Leadium

A document was discovered several years ago that wasn't dated and didn't have an author’s name on it but from the language, it seemed to be quite old. Recently, I discovered a second document with some additional information that seems to be related to the first one. These could be the earliest known documents on leadership.

Scaredycate Closedoorius | This is the manager who has an “open door policy” when no one is actually in her office. Once the meeting begins, doors are sealed. Anything discussed in meetings are translated to staff, customers, or clients as her ideas.

Likedbyallorus Neediad | Great guy who always has time for you but he deals with no real crises. Any actual staff conflict, culture concerns, or client issues are swept neatly under the finely appointed corporate non-answer area rug.

Speakius Nonactium | She seems to have great ideas that never see the light of day past the promise of will be and someday. The plan sounds promising enough so everyone involved think this time she may be on to something but the pattern of no follow through returns.

Unwantiate Inputarium | Embossed on the front is the phrase “Our People Are Our Strongest Asset”. Through the threshold of the lobby is where that mantra dies a rapid painful death to make room for his benevolent dictatorship.

Whathesaysits Collaboratorus | Employees are reminded the importance of teamwork when his ideas aren’t executed void of input from the team. Significant regular staff erosion is blamed on others.

Lackus Spinearia | She enjoys sitting in her corner office praising people when things are good but is unable to make one concrete decision of any substance that will actually move the company forward.

Perhaps you recognize someone.
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