The Human App

At an early age, we’re told to be brave. Don’t whine or I’ll give you something to cry about. We are not born with fear, but it rears its ugly head early on, sometimes through innocuous events. A bit here, a smidgen there, and suddenly we are thrust into the world where others are told to be brave and not cry and not show their insecurities.

We climb the ladder, finish the project, attend the meeting, rush to the event, answer that email, respond to that request, get on that conference call, make that flight, make eye contact, smile brightly, and we keep running.

Splash in the face

We get caught in our own race and suddenly run into an old friend and find out what’s going with them. An event, a loss, a choice, and suddenly our challenges don’t seem so unique. Multiple that by the employees of an entire company and suddenly you can see how creating a collaborative culture can be elusive.

Some say we live this life alone – I disagree. We live this life together. It doesn’t mean we can carry each other’s burden but we can certainly lighten each other’s load when we can. A mentor once said we must remember our team members are not cogs in some wheel, they are people with feelings and challenges and dreams and goals.

The human element

Perhaps it's easier to stare at our screens and play with our gadgets, but we are missing an essential piece of life when we do that. I can send you a text and hope the message is clear or we can use the free phone app on our phones to discuss it properly.

We must remember that in order to create a collaborative culture, we can’t forget the element which is far more important than any product or service.

Each other.
__________________________________________________________________

Newsflash: You are in Sales

Yes, we're all in sales, but I'm referring to a career that has defined metrics. You sell, you survive. You don't sell, your commission is affected. You park your laptop on a desk in the “sales department” kind of sales. You have numbers you need to hit this quarter, kind of sales. You eat what you kill, kind of sales. It's one thing for your performance to be measured by how you do your job. It's much different to be judged by the actual money you actually bring in the actual door. 

Sales is the transference of trust, so you must build strong relationships. Sales can be a grind and not for those with delicate digestive tracts. It's common for those not in sales to think the sales department will do anything for a buck. After all, they are rewarded in their pay stubs if they sell more stuff. That couldn't be farther from the truth. If you don't respect and believe in what you're selling, making numbers will be a guess at best. 

Numbers and People 

I've spent almost twenty years of my career selling myself long before selling any product or service. That isn't an easy process and the self-ringing phone has yet to be invented. Sales is not easy, but if you have the right product or service, and most importantly, support of your team and management, it can be exciting and rewarding. 

To those in sales, you have my upmost gratitude and respect. To those who are not in a sales role, I have an idea for you – try it for just one day.

You will gain a entire new perspective. __________________________________________________________________

Is Patience a Virtue?

It may be true that waiting is admirable but how often does it fit into our business goals and plans? We want the new idea started - NOW! We want the results - NOW! We want the changes we suggested implemented - NOW! But we know deep down that patience still rules the day.

I once had a boss who proclaimed that everything he did was "ready shoot aim". So he thought of an idea, fired it against the wall, cleaned up the mess, and examined what was left. In my opinion, the "ready aim shoot" approach is well-tested and the better strategy. We often aim too long and don't execute anything. Paralysis by analysis as many have called it. Maybe my old boss was right; stop overthinking and take the shot.

C'mon I Don't Have All Minute!

I think I was about 12 when I walked into the kitchen and my dad was standing in front of the microwave waiting for his warmed up coffee. He looked agitated. I thought, wow he can't wait 37 seconds for hot coffee? That image has stuck with me all the years since.

We do it all the time. We think we are being patient when inside our impatience is running a muck. We're looking at the clock, calendar, phone, or website, and wondering why the answer, result, or solution isn't there instantaneously.

Calm Down

Another cliché - never in the history of humankind has anyone calmed down by being told to calm down. It incenses us when we're uptight and someone tells us to chill. It's not that the guidance isn't based in reality or caring, but our emergency needs to be the world's priority - NOW!

I'm working on a project right now that has taken far longer than I originally anticipated. It's not the project's fault or those involved; it's my expectations that are faulty. I know this takes time and I'm battling excitement and perhaps a dash of panic to get it done. We don't want to calm down but if we do, it may make the inevitable waiting more bearable. And how often have you thought about a better idea while you are impatiently stewing over the current results?

The solution may lie in our patience after all. __________________________________________________________________

Company Culture | Seven Step Program

As much as it’s cool to have exposed brick, a foosball table, catered meals, and lattes at 3pm, those won’t ensure your company has engaged employees who will do passionate work. Culture is much deeper. It’s a feeling and an instinct that can’t be forced or faked. And it requires daily upkeep from everyone.

Here are seven considerations to make your company a great place to work;

Give – No matter the survey, compensation always makes it into one of the top reasons people stay or leave a company. But if money is the number one concern of employees, you have a serious issue. Pay people properly.

Define – What makes people want to bring their best every day and feel appreciated? If you can’t explain it in a sentence or two, dig deeper.

Value – What does your company stand for and what won’t it do? Two significant questions that seem easy enough to answer yet most struggle with them. We want to be a part of something that aligns with our values.

Open – Not all decisions can be made by committee. In fact most people want leadership to guide the way, but keep communication open enough for people to feel you genuinely want their input and ideas.

Stretch – Departments are created for a reason. Sales focuses on revenue while product design improves the offering. But don’t box people in so they can’t offer input to areas where they might not be subject matter experts.

Lead – From small companies with a handful of employees to the Fortune 50, the relationship people have with their direct report and the people closest to them in their day-to-day work experience, will be the single biggest reason they stay or leave. Model the behavior you want from others.

Together – Teamwork and collaboration are a core elements to great culture. We want to belong and contribute so afford everyone the chance to do both.

Like trust, respect is earned not mandated by an org chart. So if you want great company culture, create an atmosphere of authentic respect and trust.

Then watch what happens.
__________________________________________________________________

HR | Letters and Keywords

The Human Resources' role can be a tricky one. You have an opening. The job description is created. The websites and channels are populated. And the flood of applicants come in. I've been on both sides of this cycle and it's not fun.

One trend that is almost universal is twofold; the long list of experience required and a minimum educational level. It seems more and more openings require a BA or MBA and the ability to work in a face-paced environment handing tight deadlines without sweating whilst smiling brightly. It appears the world is in search of a lot of jugglers.

Time for a new approach?

You worked hard, you earned the degree, well done! I don't have an MBA but I have consulted clients who require one to work full-time at their company. I'm not suggesting you lower any bar but keep in mind if you're a hiring agent that most aren't great at writing resumes and matching your keywords.

Perhaps if you're in HR, you've seen a candidate that would be perfect - if their resume even gets to you - yet they have to be eliminated. It's a shame. Perhaps you're looking for work, have plenty of experience, hired a resume writing expert, and are still having trouble knocking down the keyword software interface. My two cents, we are all missing out on some remarkable opportunities.

Technology is excellent but let's not forget the human in our resources.
__________________________________________________________________

Human Networking

At an early age, we’re told to be brave. Don’t whine or I’ll give you something to cry about. We are not born with fear, but it rears its ugly head early on, sometimes through innocuous events. A bit here, a smidgen there, and suddenly we are thrust into the world where others are told to be brave and not cry and not show their insecurities.

We climb the ladder, finish the project, attend the meeting, rush to the event, answer that email, respond to that request, get on that conference call, make that flight, make eye contact, smile brightly, and we keep running.

Splash in the face

We get caught in our own race and suddenly run into an old friend and find out what’s going with them. An event, a loss, a choice, and suddenly our challenges don’t seem so unique. Multiple that by the employees of an entire company and suddenly you can see how creating a collaborative culture can be elusive.

Some say we live this life alone – I disagree. We live this life together. It doesn’t mean we can carry each other’s burden but we can certainly lighten each other’s load when we can. A mentor once said we must remember our team members are not cogs in some wheel, they are people with feelings and challenges and dreams and goals.

The human element

Perhaps it's easier to stare at our screens and play with our gadgets, but we are missing an essential piece of life when we do that. I can send you a text and hope the message is clear or we can use the free phone app on our phones to discuss it properly.

We must remember that in order to create a collaborative culture, we can’t forget the element which is far more important than any product or service.

One another.
__________________________________________________________________

The People Part

There has been significant change in my life this year and if you've ever had a patch like this, you may have reflected on it the same way. The change is big but what has been the most stark is the areas of my life that haven't moved forward or improved and they seem even more in need of my attention.

Many say we have five pillars in our lives; health, finances, spirituality, relationships, and intellectual growth. If money needs our attention, our relationships suffer; if we're focusing on our studies, our health falters, etc. I feel all pillars are integrated.

Reflections and Changes

So how does this all play into leadership and culture, careers and collaboration? In every way! If we are concerned about personal issues then our work will be affected; not always overly negative, but in some way or another.

So take time with your team to understand what they're going through outside of the office. I'm not suggesting you get too personal, that's up to each individual, and don't run the risk of losing the too much information work life balance. We are all flawed people going through stuff at work and/or at home and one size fits all is a myth. Remember the people part of your work and your work will become much more personable.

The results might amaze you.
__________________________________________________________________

Mentors Wanted

I've been fortunate to have had a couple of excellent mentors in my career and been even more fortunate to be a mentor. It's a special relationship that can't be mandated by any company initiative. It just happens over time and in many important patient steps and it's vastly different than training or taking a course.

Teacher

There must be trust. Your mentor has to care about you and your success not simply put their theories and goals on you. My most influential mentor was my boss Stewart. In just five years, I learned more about leadership and myself than I could have in twenty. He was a student of human behavior and not only understood we were different but accepted and embraced it.

He said leadership was 10% about the work and 90% about life, relationships, and people. It's important to do good work but without human connection, company culture won't be strong and your business will struggle. Stewart knew this and created it in our organization. And he's still doing it today.

Student

Stew understood human systems, team dynamics, and the importance of pushing people to be their best. His biggest gift as my mentor was to find those moments to explain how he did what he did and allow me space to find my own style and process. Oh, and if you know him, don't tell him I wrote this, he isn't the look-at-me type.

I connected with his ability to set the course but also explain how he arrived at the plan and how I could find my own way to lead my team, and years later, even bigger teams. He gave me another view of how to find my own way. I didn't realize at the time, but he gave me the foundation for my work today.

Graduate

Mentors are priceless yet the relationship is often not evident at first. You don't see "mentor" on an org chart or job board. It happens when it happens and can't be forced. But as the mentor relationship develops, it will garner immeasurable results.

If you've been fortunate to be a mentor, are one now, or become one in the future, cherish the opportunity to help someone find their way.

Enjoy the relationship.
__________________________________________________________________

Ready, Set, Go...

Have you ever been in a situation where you have to tackle a new task or refine an idea or meet a deadline but been unsure where to begin? That’s obviously rhetorical because we all have but the trick is how we successfully get out of that first key step to move forward.

It’s often been said leadership is about results but those results have to begin with an idea that must be advanced and refined before we can deliver it. But how much think time do we allow in our day to even get any of done? Our biggest hurdle is often us and in our inability to get started.

Here are some ideas to get us moving forward.

The difference between perseverance and obstinacy is that one comes from a strong will, and the other from a strong won't.
Henry Ward Beecher

There are only two mistakes one can make along the road to truth;
not going all the way, and not starting.
Buddha

Perseverance is not a long race; it is many short races one after another.
Walter Elliott

Now is the operative word. Everything you put in your way is just a method of putting off the hour when you could actually be doing your dream.
Barbara Sher

The beginning is the most important part of the work.
Plato

Nobody can go back and start a new beginning, but anyone can start today
and make a new ending.
Maria Robinson

The idea that wins is the one with the most fearless heretic behind it.
Seth Godin

The best time to plant a tree was 20 years ago. The second best time is now.
Chinese Proverb

The starting point of all achievement is desire.
Napoleon Hill

I haven't failed. I've found 10,000 ways that don't work.
Thomas Edison

Even though the future seems far away, it is actually beginning right now.
Mattie Stepanek

How wonderful it is that nobody need wait a single moment
before starting to improve the world.
Anne Frank

Let's start!
__________________________________________________________________

Collaborative Culture

As much as it’s funky to have exposed brick, a foosball table in the lunch room, and lattes at 3pm, those won’t ensure your company has engaged employees who will do passionate work. Culture is much deeper. It’s a feeling and an instinct that can’t be forced or faked. And it takes work to upkeep. Every day. From everyone.

Here are seven areas to consider in making your company a great place to work.

Give – No matter the survey, compensation always makes it into one of the top reasons people stay or leave a company. But if money is the number one concern of employees, you have a serious issue. Pay people properly.

Define – What makes people want to bring their best every day and feel appreciated? If you can’t explain it in a sentence or two, dig deeper.

Value – What does your company stand for and what won’t it do? Two significant questions that seem easy enough to answer yet most struggle with them. We want to be a part of something that aligns with our values.

Open – Not all decisions can be made by committee. In fact most people want leadership to guide the way, but keep communication open enough for people to feel you genuinely want their input and ideas.

Stretch – Departments are created for a reason. Sales focuses on revenue while product design improves the offering. But don’t box people in so they can’t offer input to areas where they might not be subject matter experts. Some of the best ideas may come from the most unexpected places.

Lead – From small companies with a handful of employees to the Fortune 50, the relationship people have with their direct report and the people closest to them in their day-to-day work experience, will be the single biggest reason they stay or leave. Model the behavior you want from others.

Together – Teamwork and collaboration are a core elements to great culture. We want to belong and contribute so afford everyone the chance to do both.

Like trust, respect is earned not mandated by an org chart. So if you want great company culture, create an atmosphere of respect and trust and watch what happens.

Or work on your foosball skills
__________________________________________________________________

What's Holding Us Back?

I've done a rather unscientific study with colleagues, friends, and clients, and it’s clear many are taking a good look at their lives from all aspects – work, family, finances, love, spirituality, health, exercise, dreams – and making a plan to improve what is needed and move away from what is not helping them.

We need to take full responsibility for our behavior in all aspects of our lives and with whom we share. And the old adage you can’t bring your life to work is hopefully taking its last few gasps of life. Bring all of you to all you do or don’t bother.

Eyes Forward

Maybe it would be wise for us to take a few steps back and give thought to the people on our team and in our company; the people in our life who are enriching it and those who may be holding us back.

I have a friend who says she hasn't dreamed or created in a while. I would challenge that she may not have given herself the belief to act. Perhaps that’s what we all need right now? Perhaps we need to stop the busy and start paying closer attention to the humans around us and most importantly ourselves.

The results may blow us away.
__________________________________________________________________

Screens and Faces

At an early age, we’re told to be brave. Don’t whine or I’ll give you something to cry about. We are not born with fear, but it rears its ugly head early on, sometimes through innocuous events. A bit here, a smidge there, and suddenly we are thrust into the world where others are told to be brave and not cry and not show their insecurities.

We climb the ladder, finish the project, attend the meeting, rush to the event, answer that email, respond to that request, get on that conference call, make that flight, make eye contact, smile brightly, and we keep running.

Splash in the face

We get caught in our own race and suddenly run into an old friend and find out what’s going with them. An event, a loss, a choice, and suddenly our challenges don’t seem so unique. Multiple that by the employees of an entire company and suddenly you can see how creating a collaborative culture can be elusive.

Some say we live this life alone – I disagree. We live this life together. It doesn’t mean we can carry each other’s burden but we can certainly lighten each other’s load when we can. A mentor once said we must remember our team members are not cogs in some wheel, they are people with feelings and challenges and dreams and goals.

The human element

Perhaps it's easier to stare at our screens and play with our gadgets, but we are missing an essential piece of life when we do that. I can send you a text and hope the message is clear or we can use the free phone app on our phones to discuss it properly.

We must remember that in order to create a collaborative culture, we can’t forget the element which is far more important than any product or service.

Each other.
__________________________________________________________________

Summer Leadership Tune-Up

In the Western part of the planet, summer has arrived and as we embark on this season, vacation plans come to mind. It feels less stressed this time of year and perhaps I may sound like a buzzkill but it's always dangerous as we could let up on our work when we're not off to enjoy adventures with friends and families and sunshine.

But if you are planning a road trip this summer, you will ensure your vehicles get a once over. It's also a chance to put your leadership performance on the hoist once in a while to ensure everything is in working order.

If you want to check your alignment, see below:

1 - Do you know what you believe?
2 - Will you dedicate a minimum of 25% of your time helping others?
3 - Can you keep a truly open mind?
4 - How will you ensure you have ample think time?
5 - Are you fair and do you care about the people on your team?
6 - Could you identify one personal interest of each team member?
7 - Have you clearly outlined and documented your goals?
8 - Do you encourage an open collaborative co-creative environment?
9 - Do you have trouble asking for help?
10 - Are you sure you know what each person on your team believes?
11 - Can you articulate to others what success looks like to you?
12 - Are you bringing and having fun?

Now let's hit the road!
__________________________________________________________________

Meet Sue Austin

Like you, I’ve seen and read plenty of content on how to get out of our heads or push through adversity, and more will be required as we live our lives, but I wanted something different, something that would be a good stiff kick in the butt.

Leadership isn't about being in control when the road is straight and dry but rather handling difficulties and unforeseen curves along the way.

This is Sue Austin


__________________________________________________________________

Do You Have a Mentor?

I've been fortunate to have had a couple of excellent mentors in my career and been even more fortunate to be a mentor. It's a special relationship that can't be mandated by any company initiative. It just happens over time and in many important patient steps and it's vastly different than training or taking a course.

Teacher

There must be trust. Your mentor has to care about you and your success not simply put their theories and goals on you. My most influential mentor was my boss Stewart. In just five years, I learned more about leadership and myself than I could have in twenty. He was a student of human behavior and not only understood we were different but accepted and embraced it.

He said leadership was 10% about the work and 90% about life, relationships, and people. It's important to do good work but without human connection, company culture won't be strong and your business will struggle. Stewart knew this and created it in our organization. And he's still doing it today.

Student

Stew understood human systems, team dynamics, and the importance of pushing people to be their best. His biggest gift as my mentor was to find those moments to explain how he did what he did and allow me space to find my own style and process. Oh, and if you know him, don't tell him I wrote this, he isn't the look-at-me type.

I connected with his ability to set the course but also explain how he arrived at the plan and how I could find my own way to lead my team, and years later, even bigger teams. He gave me another view of how to find my own way. I didn't realize at the time, but he gave me the foundation for my work today.

Graduate

Mentors are priceless yet the relationship is often not evident at first. You don't see "mentor" on an org chart or job board. It happens when it happens and can't be forced. But as the mentor relationship develops, it will garner immeasurable results.

If you've been fortunate to be a mentor, are one now, or become one in the future, cherish the opportunity to help someone find their way.

Enjoy the journey!
__________________________________________________________________

Where Do I Start?

Have you ever been in a situation where you have to tackle a new task or refine an idea or meet a deadline but been unsure where to begin? That’s obviously rhetorical because we all have but the trick is how we successfully get out of that first key step to move forward.

It’s often been said leadership is about results but those results have to begin with an idea that must be advanced and refined before we can deliver it. But how much think time do we allow in our day to even get any of done? Our biggest hurdle is often us and in our inability to get started.

Here are some ideas to get us moving forward.

The difference between perseverance and obstinacy is that one comes from a strong will, and the other from a strong won't.
Henry Ward Beecher

There are only two mistakes one can make along the road to truth;
not going all the way, and not starting.
Buddha

Perseverance is not a long race; it is many short races one after another.
Walter Elliott

Now is the operative word. Everything you put in your way is just a method of putting off the hour when you could actually be doing your dream.
Barbara Sher

The beginning is the most important part of the work.
Plato

Nobody can go back and start a new beginning, but anyone can start today
and make a new ending.
Maria Robinson

The idea that wins is the one with the most fearless heretic behind it.
Seth Godin

The best time to plant a tree was 20 years ago. The second best time is now.
Chinese Proverb

The starting point of all achievement is desire.
Napoleon Hill

I haven't failed. I've found 10,000 ways that don't work.
Thomas Edison

Even though the future seems far away, it is actually beginning right now.
Mattie Stepanek

How wonderful it is that nobody need wait a single moment
before starting to improve the world.
Anne Frank

Let's start!
__________________________________________________________________

Great Culture in Seven Steps

As much as it’s funky to have exposed brick, a foosball table in the lunch room, and lattes at 3pm, those won’t ensure your company has engaged employees who will do passionate work. Culture is much deeper. It’s a feeling and an instinct that can’t be forced or faked. And it takes work to upkeep. Every day. From everyone.

Here are seven areas to consider to make your company a great place to work.

Give – No matter the survey, compensation always makes it into one of the top reasons people stay or leave a company. But if money is the number one concern of employees, you have a serious issue. Pay people properly.

Define – What makes people want to bring their best every day and feel appreciated? If you can’t explain it in a sentence or two, dig deeper.

Value – What does your company stand for and what won’t it do? Two significant questions that seem easy enough to answer yet most struggle with them. We want to be a part of something that aligns with our values.

Open – Not all decisions can be made by committee. In fact most people want leadership to guide the way, but keep communication open enough for people to feel you genuinely want their input and ideas.

Stretch – Departments are created for a reason. Sales focuses on revenue while product design improves the offering. But don’t box people in so they can’t offer input to areas where they might not be subject matter experts. Some of the best ideas may come from the most unexpected places.

Lead – From small companies with a handful of employees to the Fortune 50, the relationship people have with their direct report and the people closest to them in their day-to-day work experience, will be the single biggest reason they stay or leave. Model the behavior you want from others.

Together – Teamwork and collaboration are a core elements to great culture. We want to belong and contribute so afford everyone the chance to do both.

Like trust, respect is earned not mandated by an org chart. So if you want great company culture, create an atmosphere of respect and trust and watch what happens.

Or you could order the latte machine and hope for the best. 
__________________________________________________________________

It's Time to Winterize

As you do every year to ready our vehicles for the impending season change, it’s wise to put your leadership performance up on the hoist once in a while to ensure everything is working well. Work can get busy and increased pressure to the bottom line can become the only focus. If you move your focus away from your people, trouble is ahead.

If you want to check your leadership alignment, see below:

1 - Do you know what you believe?
2 - Will you dedicate a minimum of 25% of your time helping others?
3 - Can you keep a truly open mind?
4 - How will you ensure you have ample think time?
5 - Are you fair and do you care about the people on your team?
6 - Could you identify one personal interest of each team member?
7 - Have you clearly outlined and documented your goals?
8 - Do you encourage an open collaborative co-creative environment?
9 - Do you have trouble asking for help?
10 - Are you sure you know what each person on your team believes?
11 - Can you articulate to others what success looks like to you?
12 - Are you bringing and having fun?

Let's grab some snacks and hit the road!
__________________________________________________________________

Today

Millions of us live in a time with no limitations or shortage of ideas swirling around us. But in a world where choice and possibilities seem endless, we can paralyze ourselves from making decisions, creating change, and sharing those ideas

What Will We Do?

You’re looking at ideas right now that you haven’t acted on. Some might need more money, others need more people to help, and several will never get out of your head because you don’t know what steps to take next.

Where Will We Change?

Regret is one of the most destructive emotions we possess and with a layer of hindsight can be a terrible place to reside. Yet if we move on just one of our ideas right now, we can change the course of history. Yes, history. Not just our lives, but millions of others.

How Will We Share?

Our first step is to be brave and share our ideas with someone. They might laugh and scoff, they might say it’s not going to work, but no one who has ever moved any idea along has ever done it on their own.

When Will We Move?

So who cares if they think your idea isn’t worthy, move to the next person, and the next, and the next until you find someone who can help you shape it. And if you remain open to feedback, your idea will improve and grow.

Let's Act Today. Move Today. Share Today.
__________________________________________________________________

Let's Mean it This Time

It’s been said for generations – leadership is an action, not a title. It comes from inside us, not on a company organizational chart. But when the busy work of business crushes our day, when do we have time to recognize and nurture that in each other?

There are deadlines and customers, meetings and emails, far too many things on the to-do list to make time for the people stuff. But the very reason your business exists is because of people. The supply chain which drives your company and keeps it running is fueled by the people on your team, in your division, in your plant, in your building, in your customers' and suppliers' businesses. It's the six degrees of all of us.

Human Supply Chain

Every human we connect with has goals, dreams, and a life. Our collaboration is not a simple infographic to display on the wall, it’s the living breathing essence of our lives and business.

It's easy to say people are a top priority. It's equally cynical to remark that's just a tightly crafted message for marketing collateral. The day-to-day actions we take one-on-one with each other is what counts.

Make people a priority and results will become clearer.
__________________________________________________________________