There are two major issues playing these days in the life of the pioneering photographer.
The one that is the most important concerns the Queen of Dreams but fervent and loyal blog readers will understand that certain things should be kept private.
The other issue is the Datastorm Hughes Satellite system that is installed in the Fuso Szulc.
An expensive system that allows to connect to a satellite with Motosat hardware and to get on the internet with Hughes software.
Unfortunately, this is the only system that is on the market, besides Starband, and more unfortunately is that it is full of flaws.
Resulting in customers unable to access the internet because of problems with their Datastorm Hughes Satellite system.
Although the Datastorm Hughes Satellite system has never been working in the Fuso Szulc without a problem, these days it is not working at all.
It has come up with a complete new flaw: it is unable to identify the satellites it finds.
Suddenly, out of the blue, this malfunctioning is occurring.
And why is a good question.
In the D3 controller of the Datastorm Hughes Satellite system is software that contains a list of coordinates of satellites.
When the system finds a satellite it is supposed to check the list, figure out what satellite has been found and calculate how to get to the satellite that it is assigned to.
But if the Datastorm Hughes Satellite system is unable to determine what satellite it has found, it will say that it was unable to identify the signal and will move on to a next satellite.
For hours and hours.
Of course the list with satellites has been reloaded into the D3.
To no avail.
By now, after years of trouble with the Datastorm Hughes Satellite system there is a fantasy.
To line up the technicians responsible for designing the Datastorm Hughes Satellite system.
To force them to undress.
To spray them with ice cold water.
And after this rather nice treatment compared to the frustration and aggravation they have caused thousands of customers, these technicians will be told that they get 15 minutes to solve the problem on board the Fuso Szulc.
If they are not successful they are deported to the island of Borneo to tend orangutans.
The cruel reality is that the orangutans on Borneo will never be taken care of by the technicians of the Datastorm Hughes Satellite system.
They are hiding behind having the monopoly and the ineffective laws for protecting customers in the USA.
They can get away with selling crap.
.
Showing posts with label motosat. Show all posts
Showing posts with label motosat. Show all posts
Friday, March 12, 2010
Tuesday, November 17, 2009
Hughes Indians
The problem is simple.
Getting on the Internet with the Hughes Satellite System is hardly possible between 2 and 9 pm.
E-mail won't work.
Many websites can't be visited.
No files can be uploaded or downloaded.
The diagnosis is simple as well.
If too many people are using the satellite at the same time, the available data volume is divided up in too small parts.
The solution is simple too.
To have the customer, who pays about $ 80 a month, move to a section of the satellite where it is less crowded.
Or increase the capacity of the satellite.
To give the customer what is promised by Hughes in their publicity.
But simplicity is not in the dictionary of Hughes.
Of course a customer is not satisfied with a situation that the Internet cannot be used from 2 to 9 pm.
Therefore the Helpdesk of Hughes is called.
To ask to fix this problem.
The Helpdesk of Hughes is in India.
In New Delhi.
And after talking to the friendly people in India for over three hours yesterday, it is not sure they are really there to help.
Maybe to help Hughes, but definitely not the customer.
This surprising conclusion can be made because all of the collaborators that have been spoken to, refused to see what was the problem.
Hughes having too many customers on their satellite.
Every Helpdesk collaborator suggested strongly the problem was on the customer's side.
In the computer.
In the modem.
In the router.
In the software.
But never ever it was considered that maybe the problem was on the side of Hughes.
Pretty surprising because even a student of Primary School would understand that if a system works fine except from 2 to 9 pm it can't be the computer, the modem, the router or the software.
Therefore, willingly the collaborators of Hughes put the problem on the customer side and wash their hands.
With this strategy it is not their problem anymore.
For example, an e-mail was received of a Hughes customer with exactly the same problem.
No Internet from 2 to 9 pm.
He had been on the phone three times 45 minutes.
And the conclusion of the Hughes experts was that the problem was the web browser of the customer.
He had to install another version of his Internet Explorer and everything would be fine.
Any beginning expert knows that a web browser cannot have an internet connection work bad only from 2 to 9 pm.
We may wonder why willingly Hughes turns customers away with the specific problem of overpopulation on the satellite.
In their publicity on Internet, Hughes is now offering special deals.
For relatively little money one can have an Internet Hughes Satellite System.
Maybe this publicity campaign is successful but that the Hughes satellite has not enough capacity to handle the influx.
Weaponed with this knowledge, all the suggestions of the Indian Hughes people that the problem was not on their side were radically countered.
All their suggestions to do speed tests and other actions on the customer's side and come back another day were refused.
Until one collaborator was honest and came up with a surprising solution.
Yes, he said, the problem is that too many people make use of the satellite at the same time.
But only a few of them suffer of very low speeds during peak hours.
You are one of them, he said.
And you just have to live with this.
What a fabulous solution!
Hughes has a system that if a problem cannot be handled by the staff in New Delhi, India, they can transfer the customer to "Level 3".
These are experts based in the USA.
And they can switch a customer from a position on the satellite where it is too crowded to a more quiet spot.
To get the promised and paid for service.
Hence, the Hughes customer calling the Helpdesk must not try to find a solution to the problem: the customer must try to convince the Indian expert to be transfered to "Level 3".
And there the problem can be presented and possibly solved.
It took several hours but eventually "Level 3" was reached.
The problem was correctly diagnosed and a different frequency was assigned to the account.
Solving the problem.
However, after the requested waiting time, it turned out that the frequency change had no positive effect at all.
Therefore, the Helpdesk had to be called again and the whole procedure repeated.
Fighting the Indian expert not prepared to accept that it was a Hughes problem and not the computer, the router, the modem and the software.
Forcing him to transfer to "Level 3".
Where it was admitted that the transfer to the new frequency had not been performed correctly.
It took the whole day.
Hours and hours on the phone.
Sometimes with very friendly persons.
Sometimes with real assholes.
But now the Fuso Szulc is on a new frequency although victory is not written in the sky yet.
One must experience that from 2 to 9 pm it works well now.
And at this time, 7.45 am, after one hour trying, the Hughes Satellite System is unable to find the SatMex 5 where the new frequency is.
9.40 am: finally on line...
Getting on the Internet with the Hughes Satellite System is hardly possible between 2 and 9 pm.
E-mail won't work.
Many websites can't be visited.
No files can be uploaded or downloaded.
The diagnosis is simple as well.
If too many people are using the satellite at the same time, the available data volume is divided up in too small parts.
The solution is simple too.
To have the customer, who pays about $ 80 a month, move to a section of the satellite where it is less crowded.
Or increase the capacity of the satellite.
To give the customer what is promised by Hughes in their publicity.
But simplicity is not in the dictionary of Hughes.
Of course a customer is not satisfied with a situation that the Internet cannot be used from 2 to 9 pm.
Therefore the Helpdesk of Hughes is called.
To ask to fix this problem.
The Helpdesk of Hughes is in India.
In New Delhi.
And after talking to the friendly people in India for over three hours yesterday, it is not sure they are really there to help.
Maybe to help Hughes, but definitely not the customer.
This surprising conclusion can be made because all of the collaborators that have been spoken to, refused to see what was the problem.
Hughes having too many customers on their satellite.
Every Helpdesk collaborator suggested strongly the problem was on the customer's side.
In the computer.
In the modem.
In the router.
In the software.
But never ever it was considered that maybe the problem was on the side of Hughes.
Pretty surprising because even a student of Primary School would understand that if a system works fine except from 2 to 9 pm it can't be the computer, the modem, the router or the software.
Therefore, willingly the collaborators of Hughes put the problem on the customer side and wash their hands.
With this strategy it is not their problem anymore.
For example, an e-mail was received of a Hughes customer with exactly the same problem.
No Internet from 2 to 9 pm.
He had been on the phone three times 45 minutes.
And the conclusion of the Hughes experts was that the problem was the web browser of the customer.
He had to install another version of his Internet Explorer and everything would be fine.
Any beginning expert knows that a web browser cannot have an internet connection work bad only from 2 to 9 pm.
We may wonder why willingly Hughes turns customers away with the specific problem of overpopulation on the satellite.
In their publicity on Internet, Hughes is now offering special deals.
For relatively little money one can have an Internet Hughes Satellite System.
Maybe this publicity campaign is successful but that the Hughes satellite has not enough capacity to handle the influx.
Weaponed with this knowledge, all the suggestions of the Indian Hughes people that the problem was not on their side were radically countered.
All their suggestions to do speed tests and other actions on the customer's side and come back another day were refused.
Until one collaborator was honest and came up with a surprising solution.
Yes, he said, the problem is that too many people make use of the satellite at the same time.
But only a few of them suffer of very low speeds during peak hours.
You are one of them, he said.
And you just have to live with this.
What a fabulous solution!
Hughes has a system that if a problem cannot be handled by the staff in New Delhi, India, they can transfer the customer to "Level 3".
These are experts based in the USA.
And they can switch a customer from a position on the satellite where it is too crowded to a more quiet spot.
To get the promised and paid for service.
Hence, the Hughes customer calling the Helpdesk must not try to find a solution to the problem: the customer must try to convince the Indian expert to be transfered to "Level 3".
And there the problem can be presented and possibly solved.
It took several hours but eventually "Level 3" was reached.
The problem was correctly diagnosed and a different frequency was assigned to the account.
Solving the problem.
However, after the requested waiting time, it turned out that the frequency change had no positive effect at all.
Therefore, the Helpdesk had to be called again and the whole procedure repeated.
Fighting the Indian expert not prepared to accept that it was a Hughes problem and not the computer, the router, the modem and the software.
Forcing him to transfer to "Level 3".
Where it was admitted that the transfer to the new frequency had not been performed correctly.
It took the whole day.
Hours and hours on the phone.
Sometimes with very friendly persons.
Sometimes with real assholes.
But now the Fuso Szulc is on a new frequency although victory is not written in the sky yet.
One must experience that from 2 to 9 pm it works well now.
And at this time, 7.45 am, after one hour trying, the Hughes Satellite System is unable to find the SatMex 5 where the new frequency is.
9.40 am: finally on line...
Monday, November 16, 2009
Hughes problems
Since the new HN7000S modem was installed a strange phenomenon occurs with the Hughes Satellite System.
Everything works fine.
E-mailing, SKYPING, chatting, web surfing, files uploading, files downloading.
Except from 01.00 to 09.00 pm.
During that time the transmission speeds go down so seriously that most is not working.
In several ways efforts have been made to solve this problem.
To no avail.
Continuing to be unable to operate normally during the most important hours of the day.
Today a new initiative to solve the problem.
About half an hour from the rancho of the Gonzales family, where the Fuso Szulc is temporarily parked, lives a dear friend.
She has a phone with which the USA can be called as a national call.
Including 800 numbers.
The Fuso Szulc will be made travel-ready this morning.
To drive to the house of the friend.
Once there, the Hughes Satellite System will be turned on and connection with the SatMex5 made.
Next, the Hughes help centre will be called.
An 800 number but in fact the customer is connected to a call centre somewhere in India.
While on the phone and at the same time connected to the SatMex5, they must be able to figure out what is wrong.
They can do tests and other research.
For now today's posting stops but in a few hours more information will appear right here with a report on the progress, if any.
Everything works fine.
E-mailing, SKYPING, chatting, web surfing, files uploading, files downloading.
Except from 01.00 to 09.00 pm.
During that time the transmission speeds go down so seriously that most is not working.
In several ways efforts have been made to solve this problem.
To no avail.
Continuing to be unable to operate normally during the most important hours of the day.
Today a new initiative to solve the problem.
About half an hour from the rancho of the Gonzales family, where the Fuso Szulc is temporarily parked, lives a dear friend.
She has a phone with which the USA can be called as a national call.
Including 800 numbers.
The Fuso Szulc will be made travel-ready this morning.
To drive to the house of the friend.
Once there, the Hughes Satellite System will be turned on and connection with the SatMex5 made.
Next, the Hughes help centre will be called.
An 800 number but in fact the customer is connected to a call centre somewhere in India.
While on the phone and at the same time connected to the SatMex5, they must be able to figure out what is wrong.
They can do tests and other research.
For now today's posting stops but in a few hours more information will appear right here with a report on the progress, if any.
Saturday, October 17, 2009
Together too long
A sad thing to see is a couple together too long.
They have adjusted to each other in such a way that awareness of even presence of the partner is hardly noticed.
And loving and fighting have become empty actions.
Every emotion and expression lands on dried sand instead of in the other's heart.
These rather depressing thoughts came to mind while in the middle of the struggle to get the Hughes Motosat internet system working.
This time it took two days to eventually access the internet.
Two days together with Hans trying anything possible to get the system working.
And by now, countless are the times the Hughes Motosat internet system broke down.
Countless are the hours and the days spent to try to fix things.
Consequently, it is like a couple together too long.
Nothing that happens can create anymore excitement or any other emotion.
It is all dead.
Empty.
Except for a feeling of disappointment.
For having to deal with a totally flawed product without having an alternative.
.
They have adjusted to each other in such a way that awareness of even presence of the partner is hardly noticed.
And loving and fighting have become empty actions.
Every emotion and expression lands on dried sand instead of in the other's heart.
These rather depressing thoughts came to mind while in the middle of the struggle to get the Hughes Motosat internet system working.
This time it took two days to eventually access the internet.
Two days together with Hans trying anything possible to get the system working.
And by now, countless are the times the Hughes Motosat internet system broke down.
Countless are the hours and the days spent to try to fix things.
Consequently, it is like a couple together too long.
Nothing that happens can create anymore excitement or any other emotion.
It is all dead.
Empty.
Except for a feeling of disappointment.
For having to deal with a totally flawed product without having an alternative.
.
Saturday, October 10, 2009
mauling monopolies
Internet by satellite is the solution for people living in far away places.
And who are on the road.
Basically you need a satellite dish and a modem and you are on the internet through a connection with a satellite.
If you are traveling you can even have an automated system.
That a satellite disk automatically goes from the place where you happen to be automatically to the correct satellite.
In that case you need a satellite disk controller that works in collaboration with your modem.
Of course these systems come with a router so that in the area where you are you can get on line through your own WIFI.
If you live in a house and you want satellite internet with a dish and modem, you are going to spend between $ 200 and $ 300.
Including installation.
If you want the mobile system on your RV, that costs more of course as the satellite disk is very sophisticated.
But a simple system for a house, that includes a Hughes HN7000S modem, not more than $ 300.
With rebates and special offers even only $ 200. (Satellite Star Internet)
Next, you pay a monthly fee to be on internet that depends of the quantity of use.
These fees are fixed no matter what you paid for purchasing the system.
But what now when your Hughes HN7000S modem breaks down?
What happened with the internet satellite system build into the Fuso Szulc expedition vehicle?
How to replace the modem for a new one?
While you know that it has to be the same HN7000S modem: any other won't work in the set up you have.
You may call the supplier/installer of your system and he will tell you a new HN7000S modem will cost $ 800.
How can that be when you have paid for your complete system, dish, cables, modem, installation, a meagre $ 200 ?
You may want to do some research about this Hughes HN7000S modem.
And find out that as a customer and user you are in a position of disadvantage.
Because Hughes and its dealers/installers have put so many advantages on their side.
First of all, a modem has been made connected to a subscription to a service provider of satellite internet connection.
Like you can't buy an iPhone without a AT&T contract.
So, it is not that you simply can buy a modem and switch the broken one for the new one.
Each modem has a specific number and your subscription and internet access only works with the one you had from the beginning and registered with the service provider.
Second, modems can only be bought from certified Hughes distributors and installers.
They are not for sale in Wal*Mart.
And between Hughes and their dealers/installers is in all probability a complex system of bonuses, percentages and sharing, the customers don't know anything about.
Therefore, when the modem breaks down, you call your installer.
Who will come with a new modem.
Replace the broken one and inform the service provider of the switch of modem.
So that in their computers the assigned registration is changed and customer can return on the internet.
And how much is that?
$ 800 plus tax and maybe service costs, thank you very much.
Now, a smarter person will go to the local library where is internet also and roam to check where to find a cheaper solution for the problem of the broken modem.
To find a company in Montana, Montana Satellite Supply, that sells new HN7000S modems that are without contracts with a service provider.
Unlocked ones therefore.
How much?
$ 449,95 + tax +shipping/handling.
You could order this modem, connect it yourself and then call your service provider to request a change of modem assignment.
They may charge for that though.
But you also will wonder why a new Hughes HN7000 modem together with a satellite disk and everything else needed costs $ 200, a single new modem in most places $ 800 and in Montana $ 449,95.
To make things even more absurd, the modem in the Fuso Szulc broke down while in Mexico.
To buy a new modem in the USA and have it shipped to Mexico is not really an option.
Takes a long time, weeks, and the Mexican customs may charge up to 60 % import tax.
But no despair.
In Mexico they also have Hughes satellite internet distributors/installers.
For how much do they sell a brand new HN7000S modem with two years guarantee including setup and helpdesk?
$ 300 thank you very much again.
Obviously this HN7000S modem is an object that is used to make money.
Its real value may be less than $ 100.
But it is made into a tool to squeeze as much money out of the customers as possible.
It is pretty amazing that these kinds of business practices are legally allowed.
A customer who has a modem that breaks down must buy the same one: that is how it is designed.
And next the customer is made to pay a fortune in order to replace the modem.
These kinds of monopolistic business methods are very much in the disadvantage of the customers.
Who obviously are not protected by their government.
This is different in Belgium and Italy.
Also in those countries iPhone wanted to practice their monopolistic marketing.
Offering an iPhone including a two year contract with one specific phone company.
No choice: that or nothing.
The governments of Italy and Belgium believed this was not a demonstration of fair business.
A person that buys a cell phone must have the freedom to chose which plan with which phone company it prefers.
Therefore, by law, in Italy and Belgium iPhones are sold unlocked by Apple itself.
The customer in the USA with a broken modem has another option though.
A ridiculous one.
When the modem breaks down after two years, the contract with the service provider can be cancelled.
Next, a whole new setup is ordered.
For $ 200 a new dish, cables and modem will be installed.
To throw away the two year old dish.
Instead of paying $ 800 to have only the modem replaced.
Two warnings:
1/
on the market are also refurbished HN7000S modems.
It is not always made clear if the price mentioned means a brand new one or a used one.
Be aware and check before making the purchase.
2/
The HN7000S modem for $ 300 in Mexico comes with a two year subscription.
It means canceling the existing account and opening a new one.
This can be done but the purchase of the modem, the delivery, the installation and the assigning is a not very simple procedure and one really needs help of an expert.
In La Paz, Baja California, Mexico is a most friendly and highly experienced expert who can do it for you:
Hans Krakaur to contact at: hans_krakaur@hotmail.com
.
And who are on the road.
Basically you need a satellite dish and a modem and you are on the internet through a connection with a satellite.
If you are traveling you can even have an automated system.
That a satellite disk automatically goes from the place where you happen to be automatically to the correct satellite.
In that case you need a satellite disk controller that works in collaboration with your modem.
Of course these systems come with a router so that in the area where you are you can get on line through your own WIFI.
If you live in a house and you want satellite internet with a dish and modem, you are going to spend between $ 200 and $ 300.
Including installation.
If you want the mobile system on your RV, that costs more of course as the satellite disk is very sophisticated.
But a simple system for a house, that includes a Hughes HN7000S modem, not more than $ 300.
With rebates and special offers even only $ 200. (Satellite Star Internet)
Next, you pay a monthly fee to be on internet that depends of the quantity of use.
These fees are fixed no matter what you paid for purchasing the system.
But what now when your Hughes HN7000S modem breaks down?
What happened with the internet satellite system build into the Fuso Szulc expedition vehicle?
How to replace the modem for a new one?
While you know that it has to be the same HN7000S modem: any other won't work in the set up you have.
You may call the supplier/installer of your system and he will tell you a new HN7000S modem will cost $ 800.
How can that be when you have paid for your complete system, dish, cables, modem, installation, a meagre $ 200 ?
You may want to do some research about this Hughes HN7000S modem.
And find out that as a customer and user you are in a position of disadvantage.
Because Hughes and its dealers/installers have put so many advantages on their side.
First of all, a modem has been made connected to a subscription to a service provider of satellite internet connection.
Like you can't buy an iPhone without a AT&T contract.
So, it is not that you simply can buy a modem and switch the broken one for the new one.
Each modem has a specific number and your subscription and internet access only works with the one you had from the beginning and registered with the service provider.
Second, modems can only be bought from certified Hughes distributors and installers.
They are not for sale in Wal*Mart.
And between Hughes and their dealers/installers is in all probability a complex system of bonuses, percentages and sharing, the customers don't know anything about.
Therefore, when the modem breaks down, you call your installer.
Who will come with a new modem.
Replace the broken one and inform the service provider of the switch of modem.
So that in their computers the assigned registration is changed and customer can return on the internet.
And how much is that?
$ 800 plus tax and maybe service costs, thank you very much.
Now, a smarter person will go to the local library where is internet also and roam to check where to find a cheaper solution for the problem of the broken modem.
To find a company in Montana, Montana Satellite Supply, that sells new HN7000S modems that are without contracts with a service provider.
Unlocked ones therefore.
How much?
$ 449,95 + tax +shipping/handling.
You could order this modem, connect it yourself and then call your service provider to request a change of modem assignment.
They may charge for that though.
But you also will wonder why a new Hughes HN7000 modem together with a satellite disk and everything else needed costs $ 200, a single new modem in most places $ 800 and in Montana $ 449,95.
To make things even more absurd, the modem in the Fuso Szulc broke down while in Mexico.
To buy a new modem in the USA and have it shipped to Mexico is not really an option.
Takes a long time, weeks, and the Mexican customs may charge up to 60 % import tax.
But no despair.
In Mexico they also have Hughes satellite internet distributors/installers.
For how much do they sell a brand new HN7000S modem with two years guarantee including setup and helpdesk?
$ 300 thank you very much again.
Obviously this HN7000S modem is an object that is used to make money.
Its real value may be less than $ 100.
But it is made into a tool to squeeze as much money out of the customers as possible.
It is pretty amazing that these kinds of business practices are legally allowed.
A customer who has a modem that breaks down must buy the same one: that is how it is designed.
And next the customer is made to pay a fortune in order to replace the modem.
These kinds of monopolistic business methods are very much in the disadvantage of the customers.
Who obviously are not protected by their government.
This is different in Belgium and Italy.
Also in those countries iPhone wanted to practice their monopolistic marketing.
Offering an iPhone including a two year contract with one specific phone company.
No choice: that or nothing.
The governments of Italy and Belgium believed this was not a demonstration of fair business.
A person that buys a cell phone must have the freedom to chose which plan with which phone company it prefers.
Therefore, by law, in Italy and Belgium iPhones are sold unlocked by Apple itself.
The customer in the USA with a broken modem has another option though.
A ridiculous one.
When the modem breaks down after two years, the contract with the service provider can be cancelled.
Next, a whole new setup is ordered.
For $ 200 a new dish, cables and modem will be installed.
To throw away the two year old dish.
Instead of paying $ 800 to have only the modem replaced.
Two warnings:
1/
on the market are also refurbished HN7000S modems.
It is not always made clear if the price mentioned means a brand new one or a used one.
Be aware and check before making the purchase.
2/
The HN7000S modem for $ 300 in Mexico comes with a two year subscription.
It means canceling the existing account and opening a new one.
This can be done but the purchase of the modem, the delivery, the installation and the assigning is a not very simple procedure and one really needs help of an expert.
In La Paz, Baja California, Mexico is a most friendly and highly experienced expert who can do it for you:
Hans Krakaur to contact at: hans_krakaur@hotmail.com
.
Thursday, October 8, 2009
The ripper tripper
Electronic engineer Hans here in La Paz took the Hughes HN7000S modem out of the Fuso Szulc.
Opened it and was surprised to see all the oxidation on the inside of the metal housing.
Obviously the result of spending so much time near the ocean.
His theory is that the electronic circuits are possibly affected by the salt and humidity.
Hans is now trying with all the knowledge and expertise he has to try to repair the modem.
To find out what components are malfunctioning to replace them if possible.
And that would be swell.
Because a new Hughes HN7000S modem costs $ 800 ex tax, shipping and handling.
An incredible price.
Same strategy obviously as the US company Dometic has with its Seitz Heki RV products.
In a recent posting it was explained how Dometic sells parts of Seitz Heki products for prices hundreds of percents higher than what they sell for in Germany.
Modems are sold in a package: a customer pays one price and gets a modem, the satellite disk, a router, all cables and installation included.
Modems as such are not really sold.
Usually they last several years.
Until a new model comes out and customers upgrade to a better system and change their whole digital internet exhibitionism.
New disk, new modem, new router, etc
Therefore, if by chance a modem stops working, good luck.
Hughes can sell it for the price they like.
And make a real profit.
Like the ink cartridges strategy of printer manufacturers.
Inside a Hughes HN7000S modem is hardly anything.
60 % of the space is empty.
There is just one rather small motherboard with a bunch of electronics.
A battery that is welded to the motherboard and irreplaceable.
And it is clear also now that the reset button on the back of the modem has been disabled by Hughes.
$ 800 for this damned thing.
Two years old.
How not to feel cursed?
Fortunately there is one HN7000S in a shop in Cabo San Lucas.
A miracle by itself.
So, if Hans can't fix it, the Fuso Szulc goes to Cabo for costly modem replacement.
Nevertheless in an excellent mood.
Seeing friends in La Paz and enjoying high speed internet connection.
To SKYPE for hours with the "Queen of dreams".
.
Opened it and was surprised to see all the oxidation on the inside of the metal housing.
Obviously the result of spending so much time near the ocean.
His theory is that the electronic circuits are possibly affected by the salt and humidity.
Hans is now trying with all the knowledge and expertise he has to try to repair the modem.
To find out what components are malfunctioning to replace them if possible.
And that would be swell.
Because a new Hughes HN7000S modem costs $ 800 ex tax, shipping and handling.
An incredible price.
Same strategy obviously as the US company Dometic has with its Seitz Heki RV products.
In a recent posting it was explained how Dometic sells parts of Seitz Heki products for prices hundreds of percents higher than what they sell for in Germany.
Modems are sold in a package: a customer pays one price and gets a modem, the satellite disk, a router, all cables and installation included.
Modems as such are not really sold.
Usually they last several years.
Until a new model comes out and customers upgrade to a better system and change their whole digital internet exhibitionism.
New disk, new modem, new router, etc
Therefore, if by chance a modem stops working, good luck.
Hughes can sell it for the price they like.
And make a real profit.
Like the ink cartridges strategy of printer manufacturers.
Inside a Hughes HN7000S modem is hardly anything.
60 % of the space is empty.
There is just one rather small motherboard with a bunch of electronics.
A battery that is welded to the motherboard and irreplaceable.
And it is clear also now that the reset button on the back of the modem has been disabled by Hughes.
$ 800 for this damned thing.
Two years old.
How not to feel cursed?
Fortunately there is one HN7000S in a shop in Cabo San Lucas.
A miracle by itself.
So, if Hans can't fix it, the Fuso Szulc goes to Cabo for costly modem replacement.
Nevertheless in an excellent mood.
Seeing friends in La Paz and enjoying high speed internet connection.
To SKYPE for hours with the "Queen of dreams".
.
Wednesday, October 7, 2009
Dead or alive
Wednesday.
The Datastorm Motosat Satellite System had been working for about a week with no problem.
Even this afternoon around 5.
On line to check the stock market, the hurricane centre and to handle the evening mail that had come from Europe.
At 8 in the evening the Datastorm Motosat Satellite System was switched on again to watch the news on internet TV from the Netherlands.
Access to the internet was not possible.
The LAN-light on the modem was not illuminated.
What means that the Datastorm D3 controller has no connection with the Hughes HN 7000S modem.
A range of emotions.
After a serious problem one week ago, resulting in being off internet for 3 days, now this.
Why this new problem?
How to fix it?
Something for tomorrow.
Thursday.
The whole day occupied with trying to fix the Datastorm Motosat Satellite System.
Without success.
Somehow the D3 controller is not getting in touch with the Hughes modem.
It is not the cables.
They have all been checked and they are perfect.
It is not the Linksys router.
The current one has been replaced with one that is in reserve and the problem persist.
It must be the settings then.
But all the settings in the D3 are correct.
What is suddenly causing this problem?
The D3 controller has been updated with the latest firmware.
A new Satellite table has been uploaded.
Is not solving the problem.
Locking to the satellite is now impossible.
When the D3 controller is assigned to search for the SatMex5 satellite it makes the satellite dish spinning around and around.
Without that it stops to search at all.
Nor is it possible to access the software of the modem.
Because this goes through the D3 controller, the modem is unreachable.
There are no more ideas what could be a solution.
And it is impossible to understand why suddenly, out of the blue, this problem exists.
Juaquin came by.
The guardsman of the resort under construction.
He had a problem of his own.
For a month now he has not been paid.
His $ 600.
Juaquin is getting desperate no money coming in.
He has two kids in school in La Paz and his wife in the village an hour from the resort.
They need money to live and to study.
He is thinking now to return to work as a fisherman and leave the resort under construction.
To take his loss and not have it grow higher.
This he wants to announce to the representative in La Paz of the American owner of the resort.
So he gets either money quickly or he can leave and start fishing.
From the resort, climbing on the roof of the building, he can use his cell phone and, with interruptions, call La Paz.
But he has no credit anymore.
One may wonder why he is not getting paid.
And Leonardo at La Ballena, the storage place of the resort at half an hour walk,
either.
Doesn't the American owner of the property have no more $ 1.200 per month to pay the guardsmen?
He's playing it tough because if Juaquin and Leonardo walk away, all the building equipment and materials will be stolen in a few days.
Friday.
Switched on the Datastorm Motosat Satellite System.
On the D3 controller the LNB light is not coming on.
That rings a bell.
Datastorm Motosat Satellite System supplies the customer with a CD-ROM with a rudimentary manual.
There, something has been read about the LNB light.
"LNB light will illuminate when a modem is connected to the D3."
The D3 unable to recognize the modem is presuming no modem is connected.
Hence, no LNB light on the D3.
What else does the CD-ROM say about this problem in troubleshooting?
Problem: States that the D3 is in DiRECWAY mode and cannot communicate
with the modem.
Solutions:
- Make sure the modem is connected to the network.
- Check the network settings on the D2 in accordance with the
D2/Modem Quick Setup Guides.
- If connected via a router, disable the router firewall.
- Reboot the modem.
- Double check all connections and network settings.
Sure, the modem is connected to the network.
The settings in the D3 are correct.
The firewall in the router is disabled.
The modem has been rebooted and even reset with a button on the back.
And still nothing positive happening.
Some time later the D3 was switched off and on and this time the LNB light came on contrary to this morning.
But the LAN light on the modem still not working...
This makes the puzzle more complicated.
Yesterday on the roof of the Fuso Szulc, all connections between the cables and the disk itself were checked.
What could it be?
Every 3 minutes or so, all 5 LED lights of the modem come on for a split second.
As if to say, it wants to but it can't.
It is either a software problem or a hardware problem.
A software problem is not very likely.
The Datastorm Motosat Satellite System was working well one moment and two hours later suddenly it stopped.
Software and settings are not expected to change by itself.
In any case, the latest firmware has been uploaded in the D3 controller and all settings are OK.
Leaves the hardware to house the problem.
It could be the modem that has broken down.
Never heard of such a thing though.
Or the connection of the cables.
Let's check them inside and on the roof once more.
All this is a challenge.
To learn to remain quiet.
Not to get upset.
To avoid to get angry, frustrated, violent, destructive, foul, mad, nervous and crazy.
Of course it is not good communication by internet is made impossible by the failing Datastorm Motosat Satellite System.
There are new developments with the publication of the photobook of the project "The most beautiful people in the world".
Next month will be the most important Book Fair of Frankfurt where the "The most beautiful people in the world"-publisher is going to for making deals with other publishers to have the book come out in different languages and countries.
Right now planning for this important event is going on and as an author there is deep involvement.
That is, when it is possible to communicate.
The other publisher, of the book "Sequences: the ultimate selection", is in the final stages of printing the book and organizing the events dressing it.
Also this needs a high level of involvement to share responsibility and have major input.
This has stopped as of the moment the D3 can't find the modem anymore.
As well as different other projects currently being developed.
While of course social life through internet has stopped completely also.
Next, hundreds of people can't read the daily blog and may wonder what is the matter this time.
Maybe even with a feeling of worry because the last posting was about dreams where death came to get the pioneering photographer.
Maybe fervent and loyal blog readers think it actually happened?
In those circumstances it is maybe the best strategy to leave El Triple immediately to return to La Paz to ask help and solutions from Motosat by telephone.
In the past this has happened.
Because in fact, many, many times this Datastorm Motosat Satellite System has caused serious problems.
But these days a different feeling dominates.
It refuses to be the slave of the caprices of the Datastorm Motosat Satellite System.
Life is not centered around it.
Let it be silent for awhile.
Saturday.
Juaquin, the guardsman of the resort under construction came by.
He is going to La Paz to visit the office of the Mexican representative of the American owner of El Triple resort.
To demand the money he is waiting for during one month.
Good fortune Juaquin is going to La Paz today!
He got a 100 Mexican Pesos to buy credit for his mobile phone to call good friend Alonso there.
Who will, like ten days ago, inform several people that the pioneering photographer didn't die but that again the Datastorm Motosat Satellite System is down.
Explaining the silence.
Meanwhile, during the night, a tremendous storm developed.
With very strong winds from the South, dark clouds and occasional rain.
Creating a paradox: in case the Datastorm Motosat Satellite System had been working, the system would have needed to be switched off and the satellite disk folded against the roof.
Due to the strong winds.
A new experiment to undertake.
How about switching off the D3 controller and the Linksys router.
And switch on the Hughes HN 7000S modem.
To connect the modem with an ethernet cable straight to the computer.
Would that give access to the settings and the control panel of the modem?
Let's try!
First surprise: when the D3 has no power, the LNB light is on anyway.
That indicates a modem is connected to the D3.
Ethernet cable from modem to Linksys router disconnected and plugged into the computer.
Impossible to access the modem.
New idea!
To change the ethernet cable between modem and Linksys router.
Maybe the cable went bad.
Isn't it either.
Another idea.
On the back of the modem is a reset button.
When that has been pushed nothing has been happening.
No lights on the modem coming on or anything.
How about switching off the Linksys router and the D3 controller and then reset the modem?
Nothing happening again.
The only thing with the modem that shows activity is the power light being on and every 30 seconds all lights flash for a second.
Meanwhile, this storm is pretty serious.
Lots of rain and very strong winds.
Over 50 km per hour (30 MPH)
Barometer down to 1002 mb.
Impossible to go outside.
What a weird games life plays.
First it locks the permanent pilgrim out and isolates of the worldwide community by sabotaging the Datastorm Motosat Satellite System.
And as if that was not enough, now the weather makes the isolation even more complete.
Due to the storm, only inside the Fuso Szulc is where one can be.
Sunday.
Life without internet.
Reality forces to admit it is fine too.
It feels like being on a holiday while on vacation.
Even while the storm keeps on dumping rain and the time is therefore spend inside the Fuso Szulc.
There are things to do anyway.
No reasons to run away from El Triple and hurry to La Paz to dive into an internet café.
Everybody can wait.
And the persons that should know that death has not reached dominion have been called by Alonso.
Monday.
Next, the Dometic fridge broke down.
Was that another indication to stop the retreat at El Triple and return to civilization?
Where the world is crazy but where they can fix modems and fridges?
One can live without internet.
But far away from shops, the food is in the fridge and the freezer and when they stop working there will be only cooked rice to eat.
In strong winds and rain an effort was made to figure out what was wrong with this Dometic fridge.
Somehow rainwater had gotten into the backside of the fridge and affected the electric connection.
Drying and cleaning them resulted in new life for the fridge.
Allowing to resume the retreat at El Triple.
It is 28 days now and the mental state is at its best.
Tuesday.
This can go on and on.
.
The Datastorm Motosat Satellite System had been working for about a week with no problem.
Even this afternoon around 5.
On line to check the stock market, the hurricane centre and to handle the evening mail that had come from Europe.
At 8 in the evening the Datastorm Motosat Satellite System was switched on again to watch the news on internet TV from the Netherlands.
Access to the internet was not possible.
The LAN-light on the modem was not illuminated.
What means that the Datastorm D3 controller has no connection with the Hughes HN 7000S modem.
A range of emotions.
After a serious problem one week ago, resulting in being off internet for 3 days, now this.
Why this new problem?
How to fix it?
Something for tomorrow.
Thursday.
The whole day occupied with trying to fix the Datastorm Motosat Satellite System.
Without success.
Somehow the D3 controller is not getting in touch with the Hughes modem.
It is not the cables.
They have all been checked and they are perfect.
It is not the Linksys router.
The current one has been replaced with one that is in reserve and the problem persist.
It must be the settings then.
But all the settings in the D3 are correct.
What is suddenly causing this problem?
The D3 controller has been updated with the latest firmware.
A new Satellite table has been uploaded.
Is not solving the problem.
Locking to the satellite is now impossible.
When the D3 controller is assigned to search for the SatMex5 satellite it makes the satellite dish spinning around and around.
Without that it stops to search at all.
Nor is it possible to access the software of the modem.
Because this goes through the D3 controller, the modem is unreachable.
There are no more ideas what could be a solution.
And it is impossible to understand why suddenly, out of the blue, this problem exists.
Juaquin came by.
The guardsman of the resort under construction.
He had a problem of his own.
For a month now he has not been paid.
His $ 600.
Juaquin is getting desperate no money coming in.
He has two kids in school in La Paz and his wife in the village an hour from the resort.
They need money to live and to study.
He is thinking now to return to work as a fisherman and leave the resort under construction.
To take his loss and not have it grow higher.
This he wants to announce to the representative in La Paz of the American owner of the resort.
So he gets either money quickly or he can leave and start fishing.
From the resort, climbing on the roof of the building, he can use his cell phone and, with interruptions, call La Paz.
But he has no credit anymore.
One may wonder why he is not getting paid.
And Leonardo at La Ballena, the storage place of the resort at half an hour walk,
either.
Doesn't the American owner of the property have no more $ 1.200 per month to pay the guardsmen?
He's playing it tough because if Juaquin and Leonardo walk away, all the building equipment and materials will be stolen in a few days.
Friday.
Switched on the Datastorm Motosat Satellite System.
On the D3 controller the LNB light is not coming on.
That rings a bell.
Datastorm Motosat Satellite System supplies the customer with a CD-ROM with a rudimentary manual.
There, something has been read about the LNB light.
"LNB light will illuminate when a modem is connected to the D3."
The D3 unable to recognize the modem is presuming no modem is connected.
Hence, no LNB light on the D3.
What else does the CD-ROM say about this problem in troubleshooting?
Problem: States that the D3 is in DiRECWAY mode and cannot communicate
with the modem.
Solutions:
- Make sure the modem is connected to the network.
- Check the network settings on the D2 in accordance with the
D2/Modem Quick Setup Guides.
- If connected via a router, disable the router firewall.
- Reboot the modem.
- Double check all connections and network settings.
Sure, the modem is connected to the network.
The settings in the D3 are correct.
The firewall in the router is disabled.
The modem has been rebooted and even reset with a button on the back.
And still nothing positive happening.
Some time later the D3 was switched off and on and this time the LNB light came on contrary to this morning.
But the LAN light on the modem still not working...
This makes the puzzle more complicated.
Yesterday on the roof of the Fuso Szulc, all connections between the cables and the disk itself were checked.
What could it be?
Every 3 minutes or so, all 5 LED lights of the modem come on for a split second.
As if to say, it wants to but it can't.
It is either a software problem or a hardware problem.
A software problem is not very likely.
The Datastorm Motosat Satellite System was working well one moment and two hours later suddenly it stopped.
Software and settings are not expected to change by itself.
In any case, the latest firmware has been uploaded in the D3 controller and all settings are OK.
Leaves the hardware to house the problem.
It could be the modem that has broken down.
Never heard of such a thing though.
Or the connection of the cables.
Let's check them inside and on the roof once more.
All this is a challenge.
To learn to remain quiet.
Not to get upset.
To avoid to get angry, frustrated, violent, destructive, foul, mad, nervous and crazy.
Of course it is not good communication by internet is made impossible by the failing Datastorm Motosat Satellite System.
There are new developments with the publication of the photobook of the project "The most beautiful people in the world".
Next month will be the most important Book Fair of Frankfurt where the "The most beautiful people in the world"-publisher is going to for making deals with other publishers to have the book come out in different languages and countries.
Right now planning for this important event is going on and as an author there is deep involvement.
That is, when it is possible to communicate.
The other publisher, of the book "Sequences: the ultimate selection", is in the final stages of printing the book and organizing the events dressing it.
Also this needs a high level of involvement to share responsibility and have major input.
This has stopped as of the moment the D3 can't find the modem anymore.
As well as different other projects currently being developed.
While of course social life through internet has stopped completely also.
Next, hundreds of people can't read the daily blog and may wonder what is the matter this time.
Maybe even with a feeling of worry because the last posting was about dreams where death came to get the pioneering photographer.
Maybe fervent and loyal blog readers think it actually happened?
In those circumstances it is maybe the best strategy to leave El Triple immediately to return to La Paz to ask help and solutions from Motosat by telephone.
In the past this has happened.
Because in fact, many, many times this Datastorm Motosat Satellite System has caused serious problems.
But these days a different feeling dominates.
It refuses to be the slave of the caprices of the Datastorm Motosat Satellite System.
Life is not centered around it.
Let it be silent for awhile.
Saturday.
Juaquin, the guardsman of the resort under construction came by.
He is going to La Paz to visit the office of the Mexican representative of the American owner of El Triple resort.
To demand the money he is waiting for during one month.
Good fortune Juaquin is going to La Paz today!
He got a 100 Mexican Pesos to buy credit for his mobile phone to call good friend Alonso there.
Who will, like ten days ago, inform several people that the pioneering photographer didn't die but that again the Datastorm Motosat Satellite System is down.
Explaining the silence.
Meanwhile, during the night, a tremendous storm developed.
With very strong winds from the South, dark clouds and occasional rain.
Creating a paradox: in case the Datastorm Motosat Satellite System had been working, the system would have needed to be switched off and the satellite disk folded against the roof.
Due to the strong winds.
A new experiment to undertake.
How about switching off the D3 controller and the Linksys router.
And switch on the Hughes HN 7000S modem.
To connect the modem with an ethernet cable straight to the computer.
Would that give access to the settings and the control panel of the modem?
Let's try!
First surprise: when the D3 has no power, the LNB light is on anyway.
That indicates a modem is connected to the D3.
Ethernet cable from modem to Linksys router disconnected and plugged into the computer.
Impossible to access the modem.
New idea!
To change the ethernet cable between modem and Linksys router.
Maybe the cable went bad.
Isn't it either.
Another idea.
On the back of the modem is a reset button.
When that has been pushed nothing has been happening.
No lights on the modem coming on or anything.
How about switching off the Linksys router and the D3 controller and then reset the modem?
Nothing happening again.
The only thing with the modem that shows activity is the power light being on and every 30 seconds all lights flash for a second.
Meanwhile, this storm is pretty serious.
Lots of rain and very strong winds.
Over 50 km per hour (30 MPH)
Barometer down to 1002 mb.
Impossible to go outside.
What a weird games life plays.
First it locks the permanent pilgrim out and isolates of the worldwide community by sabotaging the Datastorm Motosat Satellite System.
And as if that was not enough, now the weather makes the isolation even more complete.
Due to the storm, only inside the Fuso Szulc is where one can be.
Sunday.
Life without internet.
Reality forces to admit it is fine too.
It feels like being on a holiday while on vacation.
Even while the storm keeps on dumping rain and the time is therefore spend inside the Fuso Szulc.
There are things to do anyway.
No reasons to run away from El Triple and hurry to La Paz to dive into an internet café.
Everybody can wait.
And the persons that should know that death has not reached dominion have been called by Alonso.
Monday.
Next, the Dometic fridge broke down.
Was that another indication to stop the retreat at El Triple and return to civilization?
Where the world is crazy but where they can fix modems and fridges?
One can live without internet.
But far away from shops, the food is in the fridge and the freezer and when they stop working there will be only cooked rice to eat.
In strong winds and rain an effort was made to figure out what was wrong with this Dometic fridge.
Somehow rainwater had gotten into the backside of the fridge and affected the electric connection.
Drying and cleaning them resulted in new life for the fridge.
Allowing to resume the retreat at El Triple.
It is 28 days now and the mental state is at its best.
Tuesday.
This can go on and on.
.
Friday, September 25, 2009
It was Hughesnet.
There is a website called www.datastormusers.com.
Where people go to who have a Datastorm Satellite System.
And quite some people do actually.
Because this Datastorm Satellite System is very erratic.
All users run eventually into serious problems.
And have to learn tons of knowledge about how the system works to fix it and have it work again.
The Motosat Datastorm Satellite System is so full of flaws and problems that users write things like:
"I look forward to the day when something else more reliable comes available.
Then I will gladly back-up the motorhome to a dumpster and slide the Motosat into it."
Now that the Fuso Szulc Datastorm Satellite System is working again after a breakdown of 4 days, the website www.datastormusers.com was visited.
Where it was learned that the recent problems were not caused by lightning corrupting software in the modem.
But that Hughesnet, the company that runs the SatMex5 satellite, was fooling with it, resulting in thousands of people unable to access internet.
They all pay Hughesnet about $ 75 a month for the possibility to access internet but Hughesnet doesn't mind to disconnect part of their clientele for days at a time.
Probably in the small letters of the agreement Hughesnet is freed of any claims.
Logically, when a Datastorm Satellite System refuses to work, the user first suspects something is wrong with the own hardware and software.
Because most know it is such an unreliable system.
Trying to solve the problem they become rather desperate when this has no results.
Probably from a nearby Internet-café they send messages to the www.datastormusers.com website.
Like Jim :
I had to stow the dish last night due to 60mph wind gusts.
Upon redeploying this a.m., it won't connect again.
I had written down azimuth, elevation and skew when it was connected and set the dish manually after over 45 minutes of searching.
I have tv back again, but still no internet.
I have disconnected and reconnected all interior and exterior connections.
Am I correct in assuming that it is not the D3 since it found the other 2 sats?
I'm really at a loss so figured I would ask the forum for help before I call Datastorm Support.
Thanks,
Jim
And Pat:
Had same problem as Jim & Linda noted today with 117W satellite. Tried all of the things that they did and found two satellites (103W & 101W), but kept getting message "transmitter unavailable due to receive signal problems and Receiver not locked to a signal. Receive cable fault suspected". Now, after shutting everything off and unplugging and plugging in, I am getting message that the system does not find the LNB. HELP! Can anyone help me? I am in an area where I am not finding any dealers. Thanking you in advance.
Pat
And Ted:
I raised my jacks yesterday about 4:30PM EST to adjust my level on the coach. I was connected fine at the time. During the stow and re-level I lost signal. I have not been able to get my D2 to lock on a satellite since then. Is my failure to lock on a sat the same problem with SAT MEX5 117 you speak of here? I am parked the same place I have been for a month. Thanks,
Ted
And Avantol:
I am seeing a similar problem, I think. (on 117W/1230, have F1/D2)
I stowed after months of normal operation, now I don't get an SQ higher than 29, and never lock on. It continues to try and peak the signal.
(That 29 number sounds familiar... wasn't that a sign of a bad connector?)
The unit is 6 months since total replacement at MotoSAT.
Is this part of a general problem with 117W?
Suggestions appreciated... thanks.
Then expert Bill Adams writes:
SatMex 5 at 117W is totally screwed!
How this Hughes mess is going to work out over the next few weeks is unknown but my personal recommendation for those who do not need to be on 117W for Mexico should consider moving to a different satellite.
There are two options:
1/
Just live with the many problems this Motosat Datastorm Satellite System is frequently having.
To fight one's way through them each time.
And to wait until a new and better system comes on the market.
2/
To give up the Motosat Datastorm Satellite System and the desire to want to be on line anytime anywhere.
To simply live in the RV without internet.
And go to internet-café's when in town.
The best for life, health and peace of mind is option 2.
But business, quality of social life and security forces to go for option 1.
.
Where people go to who have a Datastorm Satellite System.
And quite some people do actually.
Because this Datastorm Satellite System is very erratic.
All users run eventually into serious problems.
And have to learn tons of knowledge about how the system works to fix it and have it work again.
The Motosat Datastorm Satellite System is so full of flaws and problems that users write things like:
"I look forward to the day when something else more reliable comes available.
Then I will gladly back-up the motorhome to a dumpster and slide the Motosat into it."
Now that the Fuso Szulc Datastorm Satellite System is working again after a breakdown of 4 days, the website www.datastormusers.com was visited.
Where it was learned that the recent problems were not caused by lightning corrupting software in the modem.
But that Hughesnet, the company that runs the SatMex5 satellite, was fooling with it, resulting in thousands of people unable to access internet.
They all pay Hughesnet about $ 75 a month for the possibility to access internet but Hughesnet doesn't mind to disconnect part of their clientele for days at a time.
Probably in the small letters of the agreement Hughesnet is freed of any claims.
Logically, when a Datastorm Satellite System refuses to work, the user first suspects something is wrong with the own hardware and software.
Because most know it is such an unreliable system.
Trying to solve the problem they become rather desperate when this has no results.
Probably from a nearby Internet-café they send messages to the www.datastormusers.com website.
Like Jim :
I had to stow the dish last night due to 60mph wind gusts.
Upon redeploying this a.m., it won't connect again.
I had written down azimuth, elevation and skew when it was connected and set the dish manually after over 45 minutes of searching.
I have tv back again, but still no internet.
I have disconnected and reconnected all interior and exterior connections.
Am I correct in assuming that it is not the D3 since it found the other 2 sats?
I'm really at a loss so figured I would ask the forum for help before I call Datastorm Support.
Thanks,
Jim
And Pat:
Had same problem as Jim & Linda noted today with 117W satellite. Tried all of the things that they did and found two satellites (103W & 101W), but kept getting message "transmitter unavailable due to receive signal problems and Receiver not locked to a signal. Receive cable fault suspected". Now, after shutting everything off and unplugging and plugging in, I am getting message that the system does not find the LNB. HELP! Can anyone help me? I am in an area where I am not finding any dealers. Thanking you in advance.
Pat
And Ted:
I raised my jacks yesterday about 4:30PM EST to adjust my level on the coach. I was connected fine at the time. During the stow and re-level I lost signal. I have not been able to get my D2 to lock on a satellite since then. Is my failure to lock on a sat the same problem with SAT MEX5 117 you speak of here? I am parked the same place I have been for a month. Thanks,
Ted
And Avantol:
I am seeing a similar problem, I think. (on 117W/1230, have F1/D2)
I stowed after months of normal operation, now I don't get an SQ higher than 29, and never lock on. It continues to try and peak the signal.
(That 29 number sounds familiar... wasn't that a sign of a bad connector?)
The unit is 6 months since total replacement at MotoSAT.
Is this part of a general problem with 117W?
Suggestions appreciated... thanks.
Then expert Bill Adams writes:
SatMex 5 at 117W is totally screwed!
How this Hughes mess is going to work out over the next few weeks is unknown but my personal recommendation for those who do not need to be on 117W for Mexico should consider moving to a different satellite.
There are two options:
1/
Just live with the many problems this Motosat Datastorm Satellite System is frequently having.
To fight one's way through them each time.
And to wait until a new and better system comes on the market.
2/
To give up the Motosat Datastorm Satellite System and the desire to want to be on line anytime anywhere.
To simply live in the RV without internet.
And go to internet-café's when in town.
The best for life, health and peace of mind is option 2.
But business, quality of social life and security forces to go for option 1.
.
Thursday, June 18, 2009
Motosat satisfaction 2
The Motosat satellite disk was taken off the Fuso Szulc at the Motosat plant in Salt Lake City, Utah, USA.
Inside the foot of the satellite disk a part had broken that is responsible for the satellite disk to be stowed correctly.
This was replaced inside the Motosat plant.
The Motosat satelite disk was put back on the roof.
All in all the job took from 10.20 am to 3.00 pm
Costing $ 150.
Inside the foot of the satellite disk a part had broken that is responsible for the satellite disk to be stowed correctly.
This was replaced inside the Motosat plant.
The Motosat satelite disk was put back on the roof.
All in all the job took from 10.20 am to 3.00 pm
Costing $ 150.
Tuesday, June 16, 2009
Motosat satisfaction
The Fuso Szulc has arrived in Salt Lake City, Utah, USA.
The city of the Mormons.
And of Motosat: the company that has made the satellite system that is on the roof of the Fuso Szulc.
There is a mechanical problem with that system.
The disk on the roof works fully automatic.
This means, in principle.
Inside the expedition vehicle is a disk controller and a modem.
One pushes a button on the disk controller called “search”.
And in theory the system sends the disk up that starts looking for the satellite the Motosat user is subscribed to.
When the Internet session has ended, the user pushes another button on the disk controller.
The one saying “stow”.
This makes the satellite disk return to its original flat position on the roof.
The vehicle ready to travel again.
However, for a few months now, the satellite disk doesn’t return to its original position anymore.
It is about 7 degrees off.
It ends next to its holder and in between the roof vents.
No good, no good!
Todd, the San Diego based Motosat installer that updated the HN 7000S modem, explained that inside the base of the satellite disk a stop was broken.
That could only be fixed at Motosat in Salt Lake City.
But no worry, it was under guarantee.
The damned thing is less than two years old.
After the trip to Europe an appointment was made with Motosat.
And now the Fuso Szulc is next to the Motosat plant waiting for repairs.
At 10.00 am they are supposed to start working.
And it is under guarantee: this means that the parts are for free.
The labour will be $ 75 an hour.
.
The city of the Mormons.
And of Motosat: the company that has made the satellite system that is on the roof of the Fuso Szulc.
There is a mechanical problem with that system.
The disk on the roof works fully automatic.
This means, in principle.
Inside the expedition vehicle is a disk controller and a modem.
One pushes a button on the disk controller called “search”.
And in theory the system sends the disk up that starts looking for the satellite the Motosat user is subscribed to.
When the Internet session has ended, the user pushes another button on the disk controller.
The one saying “stow”.
This makes the satellite disk return to its original flat position on the roof.
The vehicle ready to travel again.
However, for a few months now, the satellite disk doesn’t return to its original position anymore.
It is about 7 degrees off.
It ends next to its holder and in between the roof vents.
No good, no good!
Todd, the San Diego based Motosat installer that updated the HN 7000S modem, explained that inside the base of the satellite disk a stop was broken.
That could only be fixed at Motosat in Salt Lake City.
But no worry, it was under guarantee.
The damned thing is less than two years old.
After the trip to Europe an appointment was made with Motosat.
And now the Fuso Szulc is next to the Motosat plant waiting for repairs.
At 10.00 am they are supposed to start working.
And it is under guarantee: this means that the parts are for free.
The labour will be $ 75 an hour.
.
Thursday, March 26, 2009
Good dog, Bella.
Today Todd from “Digital Satellites” came by to fix the serious problems that were experienced with the Datastorm Satellite System.
He had managed to get into the Santee Lakes Recreation Preserve although he is not on the Vendor’s list of this trailer park.
Required by the management for companies and services to see their clients staying as guests in the park.
That would have cost Todd $ 700 to have an advertisement in the brochure of Santee Lakes plus he has to pay $ 50 to be on the Vendors list.
As the “Hungry Howie’s Pizza” place does selling Large Pepperoni pizzas for $ 8.
They need to sell a lot of pizzas to the campers to break even.
Todd is an experienced person when it concerns Datastorm Satellite Systems.
But he is also an experienced person when it comes to dogs.
This was discovered while waiting for the updating of the software in the Datastorm D3 controller.
Chatting with Todd revealed he and Bella are the champions of California, USA for dogs catching frisbees.
Now, many fervent and loyal blog readers will do “tsss tsss tsss”.
Every day a new story on this blog and one posting is even more extraordinary than the other.
How to avoid for a true and truth loving fervent and loyal blog reader not to become seriously sceptical.
How crazy can it actually become here in this place?
Ok, now it is the champion of California for frisbeeing dogs.
How deep and far is the fantasy of the writer going to come up now with this ludicrous story?
Unfortunately for the sceptics among us, the story is absolutely true.
Todd and his 3-year-old Belgian shepherd called Bella are really champion of California “Frisbee for dogs”.
On YouTube is a video where we can see Todd and Bella doing their routine and we must admit, it is truly spectacular.
This dog Bella is even capable to catch three Frisbees in one time!
Climb on the back of Todd and jump over two metres (6.5 ft) high.
Go to the YouTube-link and see for yourself.
Fortunately the Datastorm Satellite System is fixed now.
The firmware of the D3 has been upgraded.
As well as the Satellite Tables.
How much this was costing?
Trip charge: $ 75
Upgrade: $ 125
Grand total: $ 200
And it included that Todd cleaned the solar panels on the roof of the Fuso Szulc.
++++++++++++++++++++++++++++++++++++++++++++
To see the champions of California Todd and his dog Bella, click on:
http://www.youtube.com/watch?v=7fCCw3fqo2s
.
He had managed to get into the Santee Lakes Recreation Preserve although he is not on the Vendor’s list of this trailer park.
Required by the management for companies and services to see their clients staying as guests in the park.
That would have cost Todd $ 700 to have an advertisement in the brochure of Santee Lakes plus he has to pay $ 50 to be on the Vendors list.
As the “Hungry Howie’s Pizza” place does selling Large Pepperoni pizzas for $ 8.
They need to sell a lot of pizzas to the campers to break even.
Todd is an experienced person when it concerns Datastorm Satellite Systems.
But he is also an experienced person when it comes to dogs.
This was discovered while waiting for the updating of the software in the Datastorm D3 controller.
Chatting with Todd revealed he and Bella are the champions of California, USA for dogs catching frisbees.
Now, many fervent and loyal blog readers will do “tsss tsss tsss”.
Every day a new story on this blog and one posting is even more extraordinary than the other.
How to avoid for a true and truth loving fervent and loyal blog reader not to become seriously sceptical.
How crazy can it actually become here in this place?
Ok, now it is the champion of California for frisbeeing dogs.
How deep and far is the fantasy of the writer going to come up now with this ludicrous story?
Unfortunately for the sceptics among us, the story is absolutely true.
Todd and his 3-year-old Belgian shepherd called Bella are really champion of California “Frisbee for dogs”.
On YouTube is a video where we can see Todd and Bella doing their routine and we must admit, it is truly spectacular.
This dog Bella is even capable to catch three Frisbees in one time!
Climb on the back of Todd and jump over two metres (6.5 ft) high.
Go to the YouTube-link and see for yourself.
Fortunately the Datastorm Satellite System is fixed now.
The firmware of the D3 has been upgraded.
As well as the Satellite Tables.
How much this was costing?
Trip charge: $ 75
Upgrade: $ 125
Grand total: $ 200
And it included that Todd cleaned the solar panels on the roof of the Fuso Szulc.
++++++++++++++++++++++++++++++++++++++++++++
To see the champions of California Todd and his dog Bella, click on:
http://www.youtube.com/watch?v=7fCCw3fqo2s
.
Thursday, February 26, 2009
With love
It is a happy man that writes this morning.
Yesterday, J Kucera of Cabos A/V fixed the modem and now everything in the Fuso Szulc operates as it used to.
The world can be reached again.
The whole issue was that the modem had to be re-commissioned.
But doing this through the set-up of the Fuso Szulc was impossible.
However, re-commissioning through another satellite connection was no problem.
In 15 minutes in J Kucera’s shop in Cabo San Lucas, it was done.
Now that it is over, the initial response is to want to forget about it as quickly as possible.
Because it was close to a nightmare.
It is therefore the peace and tranquillity of Punta Boca del Salado again.
The work can be resumed.
The happy and healthy life has returned.
.
Yesterday, J Kucera of Cabos A/V fixed the modem and now everything in the Fuso Szulc operates as it used to.
The world can be reached again.
The whole issue was that the modem had to be re-commissioned.
But doing this through the set-up of the Fuso Szulc was impossible.
However, re-commissioning through another satellite connection was no problem.
In 15 minutes in J Kucera’s shop in Cabo San Lucas, it was done.
Now that it is over, the initial response is to want to forget about it as quickly as possible.
Because it was close to a nightmare.
It is therefore the peace and tranquillity of Punta Boca del Salado again.
The work can be resumed.
The happy and healthy life has returned.
There's nothing you can do that can't be done.
Nothing you can sing that can't be sung.
Nothing you can say but you can learn how to play the game
It's easy.
There's nothing you can make that can't be made.
No one you can save that can't be saved.
Nothing you can do but you can learn how to be you
in time - It's easy.
All you need is love.
There's nothing you can know that isn't known.
Nothing you can see that isn't shown.
Nowhere you can be that isn't where you're meant to be.
It's easy.
All you need is love, love, love is all you need.
All you need is love (all together now)
Lennon/McCartney.
.
Wednesday, February 25, 2009
Running for rescue
After 5 days of wrestling with the modem of the Datastorm Satellite System a dead end street is reached.
Even the manager of the helpdesk of Motosat, Mitch Collins, is giving up.
Meanwhile a contact is made with a man called J Kucera.
He has a shop in Los Cabos, about a two hours drive from the rancho.
From the neighbour and good friend, he got to know of the trouble and wrote:
Today with the borrowed Ford Expedition from Gumaro Gonzalez a trip will be made to the shop of J Kucera.
Together with the Hughes HN 7000S modem that has been taken out from its location in the Fuso Szulc.
A new step in the ongoing saga.
.
Even the manager of the helpdesk of Motosat, Mitch Collins, is giving up.
Michel,
At this point I have to turn you over to Ground Control, please continue troubleshooting with them as they are your ISP.
( if it was MotoSAT I would suggest RFing the modem and recommisioning it with the proper information)
Sorry I could not be of more assistance.
Thanks,
Mitch Collins
Meanwhile a contact is made with a man called J Kucera.
He has a shop in Los Cabos, about a two hours drive from the rancho.
From the neighbour and good friend, he got to know of the trouble and wrote:
Michel, regarding your problems with HughesNet, you say that you have a MotoSat so I am assuming you are using this in an RV. I am not familiar with the MotoSat but I am well versed in the HughesNet. It would be best if you bring my in the HughesNet modem and power supply; your account information, nothing else (but your account number, name on account, address and telephone number used, and most importantly, the SAN and PIN). If the system has been decommissioned, this is usually due to account problems, mainly payment issues, or if your account was used for another modem and recomissioned using that second modem, or if you were unable to obtain a adequate signal they shut off your account since you were causing issues to the satellite, or you had a bad virus on your computer and Hughes shut down your service in order to protect their other clients. If you can bring me in the needed items I can find out what is going on for you.
J Kucera_Los Cabos A/V S.A. de C.V._Carr. Transp. KM #4, Plaza Juan Diego, Local #4_Col. El Tezal_Cabo San Lucas, BCS 23410
Today with the borrowed Ford Expedition from Gumaro Gonzalez a trip will be made to the shop of J Kucera.
Together with the Hughes HN 7000S modem that has been taken out from its location in the Fuso Szulc.
A new step in the ongoing saga.
.
Tuesday, February 24, 2009
A storm in sunshine
These days the weather is extraordinary at Punta Boca del Salado, Baja California, Mexico.
Warm and sunny days.
Not too much wind.
And nights cool enough to be able to sleep deeply.
Most fantastic the absence of insects.
But fervent and loyal blog readers have not come all the way to this blog to learn how nice the weather is in Mexico.
It is better and more interesting to present an update on the situation with the Datastorm Satellite System.
The good news is that after two days of trying, the modem is now commissioned.
The problem that was experienced for so long was that the step-by-step registration process guiding to the website where to commission the modem did not use the correct address.
The solution was to manually put in the website address.
That had to be found somewhere on the Internet.
An average customer of a Datastorm Satellite System will never be able to do this.
One must be a semi-expert and one must have a lot of time to solve these problems.
So, can the fervent and loyal blog readers enjoy themselves now in the knowledge that the Fuso Szulc’s Datastorm Satellite System is up and working again?
The modem is commissioned so the user must be back cruising in cyberspace, no?
The answer is no.
While going through the registration process, at one point the ZIP-code need to be introduced.
There is already a ZIP-code to be seen which is the one of the location where the Datastorm Satellite System originally was installed: in Riverside, California, USA.
It was believed this did not need to be changed.
To begin with, Punta Boca del Salado in Mexico has no American ZIP-code.
And why would it matter where one is?
The Datastorm Satellite System on a RV moves around all the time anyway.
Leaving the ZIP-code as it was, the modem got commissioned and had its ID back.
But when it started working, it was unable to establish a working connection with the satellite.
Modem informing:
"The transmitter is sending incorrect timing data because the wrong zip code or latitude/longitude information was entered during installation. "
OK, one would think that next it is just a matter of correcting the ZIP-code and to put in the latitude/longitude information of Punta Boca del Salado.
However, if the modem is not connected to the Datastorm Satellite System because of incorrect timing data due to a wrong ZIP-code, how can a customer reach the server and change the data?
This is like a Catch 22 situation.
The server thinks the Fuso Szulc is in Riverside, California while the expedition vehicle actually is in Punta Boca del Salado, Mexico.
It is supposed there is a solution for this problem.
But this cannot be found.
Until now.
Today again contact will be made with Mitch Collins, assistant support customer service manager of Motosat.
Using the satellite connection of the friendliest neighbours.
Also a message will be put on the forum of the website for users of Datastorm.
Most of the time, answers appear there rather rapidly.
It is all a matter now of staying relaxed.
To let the Datastorm blow over.
.
Warm and sunny days.
Not too much wind.
And nights cool enough to be able to sleep deeply.
Most fantastic the absence of insects.
But fervent and loyal blog readers have not come all the way to this blog to learn how nice the weather is in Mexico.
It is better and more interesting to present an update on the situation with the Datastorm Satellite System.
The good news is that after two days of trying, the modem is now commissioned.
The problem that was experienced for so long was that the step-by-step registration process guiding to the website where to commission the modem did not use the correct address.
The solution was to manually put in the website address.
That had to be found somewhere on the Internet.
An average customer of a Datastorm Satellite System will never be able to do this.
One must be a semi-expert and one must have a lot of time to solve these problems.
So, can the fervent and loyal blog readers enjoy themselves now in the knowledge that the Fuso Szulc’s Datastorm Satellite System is up and working again?
The modem is commissioned so the user must be back cruising in cyberspace, no?
The answer is no.
While going through the registration process, at one point the ZIP-code need to be introduced.
There is already a ZIP-code to be seen which is the one of the location where the Datastorm Satellite System originally was installed: in Riverside, California, USA.
It was believed this did not need to be changed.
To begin with, Punta Boca del Salado in Mexico has no American ZIP-code.
And why would it matter where one is?
The Datastorm Satellite System on a RV moves around all the time anyway.
Leaving the ZIP-code as it was, the modem got commissioned and had its ID back.
But when it started working, it was unable to establish a working connection with the satellite.
Modem informing:
"The transmitter is sending incorrect timing data because the wrong zip code or latitude/longitude information was entered during installation. "
OK, one would think that next it is just a matter of correcting the ZIP-code and to put in the latitude/longitude information of Punta Boca del Salado.
However, if the modem is not connected to the Datastorm Satellite System because of incorrect timing data due to a wrong ZIP-code, how can a customer reach the server and change the data?
This is like a Catch 22 situation.
The server thinks the Fuso Szulc is in Riverside, California while the expedition vehicle actually is in Punta Boca del Salado, Mexico.
It is supposed there is a solution for this problem.
But this cannot be found.
Until now.
Today again contact will be made with Mitch Collins, assistant support customer service manager of Motosat.
Using the satellite connection of the friendliest neighbours.
Also a message will be put on the forum of the website for users of Datastorm.
Most of the time, answers appear there rather rapidly.
It is all a matter now of staying relaxed.
To let the Datastorm blow over.
.
Sunday, February 22, 2009
Mayday in February
It should have been better if today a posting was published with an entertaining and light subject.
Like new adventures of the two dogs around the Fuso Szulc.
Or about the beauty of the spring in Mexico.
But these days are totally dominated by the fact that the modem of the Motosat Datastorm Satellite System has dropped its most important setting.
Isolating the ambitious photographer and cutting him off from the world.
Making him idle because work cannot be performed anymore.
Fortunately, less than a mile away American friends have their holiday houses and happen to be present.
They have also a Motosat Datastorm Satellite System although with a fixed disk.
So, once a day a visit is paid and e-mails are sent and received and the blog published.
Short visits, as the hospitality cannot be stretched too much.
Who knows how long this situation will continue.
Of course there is communication by e-mail with the Motosat Datastorm Satellite System help desk.
A guy called Mitch Collins.
But of course from Friday afternoon until Monday morning Motosat Datastorm Satellite System help desk in Salt Lake City closes their service and fixing the problem gets on hold.
Last message from Salt Lake City was:
As of Friday many hours have been spent trying to commission the modem again.
For this the server of Motosat Datastorm has to be accessed where registration and commissioning takes place.
One would think that this could be a simple procedure.
It is not.
Read for example the explanation we find in the manual:
Already this text makes a sane person tear the hair from the head.
But it has been tried anyway but it simply doesn’t work.
Each time eventually the message appears:
All possibilities have been tried.
Different browsers.
Apple and PC computers.
With and without encryptions.
With and without Firewalls.
To no avail.
This has resulted in having reached a level of the bad mood.
Of feeling pissed off.
This modem is less than two years old.
To start changing settings by itself.
And next Motosat makes it extremely difficult to put the settings back.
All this for $ 8.000 to buy and $ 80 monthly to use.
What is a simple customer of Motosat supposed to do?
Most installers of a Motosat Datastorm Satellite System are guys in a van who go from place to place to install.
It is a wild business with no fixed prices.
The installer getting a part of the costs of the system and part of the monthly subscription fee.
There is a website of Datastorm users.
Where they report their problems and sometimes the solutions they found are explained.
On this website more could be found about the situation the Fuso Szulc is in these days.
But not having Internet, the website cannot be visited and researched for possible answers.
Maybe there are loyal and fervent blog readers who are prepared to give a little help?
By visiting the Datastorm Users website and look for answers?
These are the two issues:
1/
The HN7000S modem changes its settings by itself.
2/
The HN7000S modem decommissioned itself.
The SatID needs to be registered at Motosat’s server again.
The website is:
http://www.datastormusers.com/
Without Internet, without communication and most importantly without the possibility to do the work, a dark depressing cloud has engulfed existence.
Of course one could see the new opportunities that make this unpleasant and depressing situation possible.
Like relaxing now.
To go sunbathing.
To read more.
Or to go count the grains of sand on the beach.
And the fish in the sea.
But life in this particular case is not lived for nonsense.
To entertain pleasantly the days of life away.
No decadency is tolerated because the passion for art dominates everything.
This is why a Mayday is send out.
Help to solve this desperate situation.
Send answers you find on www.datastormusers.com and become responsible for sunshine and happiness.
.
Like new adventures of the two dogs around the Fuso Szulc.
Or about the beauty of the spring in Mexico.
But these days are totally dominated by the fact that the modem of the Motosat Datastorm Satellite System has dropped its most important setting.
Isolating the ambitious photographer and cutting him off from the world.
Making him idle because work cannot be performed anymore.
Fortunately, less than a mile away American friends have their holiday houses and happen to be present.
They have also a Motosat Datastorm Satellite System although with a fixed disk.
So, once a day a visit is paid and e-mails are sent and received and the blog published.
Short visits, as the hospitality cannot be stretched too much.
Who knows how long this situation will continue.
Of course there is communication by e-mail with the Motosat Datastorm Satellite System help desk.
A guy called Mitch Collins.
But of course from Friday afternoon until Monday morning Motosat Datastorm Satellite System help desk in Salt Lake City closes their service and fixing the problem gets on hold.
Last message from Salt Lake City was:
Michel,
The modem has decommissioned itself for whatever reason. Try and go through the "commissioning" process that I sent you yesterday.
Thanks,
Mitch Collins
As of Friday many hours have been spent trying to commission the modem again.
For this the server of Motosat Datastorm has to be accessed where registration and commissioning takes place.
One would think that this could be a simple procedure.
It is not.
Read for example the explanation we find in the manual:
- If you get through the authenticating terminal and you get the option to proceed to the next screen you will first get asked if it is okay to be redirected to another ‘secure’ site. If when trying to load this site you get an error, it could be because of a few different things on the customer’s computer: Are they using something other than Internet Explorer 6 (IE6) or Firefox 2.0? If so they will need to download either of those programs to be able to get to the final pages. Hughes officially will only support those two browsers, if the customer has IE7 it will defiantly not work. Another problem could be some sort of firewall setting or Virus program like Norton or MacAfee, Disable these programs and run it again to see if you can get through. If not then check the customer’s settings for their browser, make sure their security and privacy settings are at least set to medium if not temporary set to low.
- If not one of the above issues, then make sure the customers computer is set to automatically detect DHCP. If the computer is hard coded, make sure they have an appropriate value put in for their Default Gateway. Without a Default gateway, the computer will not be able to access this site.
- Another problem could be the server itself, check NOC reports for possible Vision outages either on the whole server or just the satellite you are on.
Already this text makes a sane person tear the hair from the head.
But it has been tried anyway but it simply doesn’t work.
Each time eventually the message appears:
All possibilities have been tried.
Different browsers.
Apple and PC computers.
With and without encryptions.
With and without Firewalls.
To no avail.
This has resulted in having reached a level of the bad mood.
Of feeling pissed off.
This modem is less than two years old.
To start changing settings by itself.
And next Motosat makes it extremely difficult to put the settings back.
All this for $ 8.000 to buy and $ 80 monthly to use.
What is a simple customer of Motosat supposed to do?
Most installers of a Motosat Datastorm Satellite System are guys in a van who go from place to place to install.
It is a wild business with no fixed prices.
The installer getting a part of the costs of the system and part of the monthly subscription fee.
There is a website of Datastorm users.
Where they report their problems and sometimes the solutions they found are explained.
On this website more could be found about the situation the Fuso Szulc is in these days.
But not having Internet, the website cannot be visited and researched for possible answers.
Maybe there are loyal and fervent blog readers who are prepared to give a little help?
By visiting the Datastorm Users website and look for answers?
These are the two issues:
1/
The HN7000S modem changes its settings by itself.
2/
The HN7000S modem decommissioned itself.
The SatID needs to be registered at Motosat’s server again.
The website is:
http://www.datastormusers.com/
Without Internet, without communication and most importantly without the possibility to do the work, a dark depressing cloud has engulfed existence.
Of course one could see the new opportunities that make this unpleasant and depressing situation possible.
Like relaxing now.
To go sunbathing.
To read more.
Or to go count the grains of sand on the beach.
And the fish in the sea.
But life in this particular case is not lived for nonsense.
To entertain pleasantly the days of life away.
No decadency is tolerated because the passion for art dominates everything.
This is why a Mayday is send out.
Help to solve this desperate situation.
Send answers you find on www.datastormusers.com and become responsible for sunshine and happiness.
.
Saturday, February 21, 2009
Even more
The verdict has been made by the expert of the help desk of Motosat.
The modem, by itself, has made disappear its registration.
The site ID.
Making it impossible to access the Internet.
This is the second trick the modem is playing in a few days.
First, by itself, it changed the longitude of the satellite sabotaging Internet connection.
When that was fixed, the modem decided to become more serious and eliminated its identification.
There is no explanation for this attitude of the modem.
Even the expert, Mitch Collins of Motosat, doesn’t know.
What must be realised is that these little games of the modem cause a lot of trouble.
Because it is difficult and complicated to fix the problems.
Each time the victim needs to go through a long learning process, as it is unexplored territory.
The hard part then becomes the fact that it is not by the own choice that one has to learn step by step how to make the system work again.
It is forced upon.
All other activities need to stop.
Other people need to get involved.
While there is no interest whatsoever to be actually involved in these problems.
And it is something not to expect when buying a communication system costing around $ 8.000 (€ 6.332).
During the process of solving the problem, frequently new challenges are met.
Like problems within the problem.
With the same characteristic: unexplainable why it occurs.
Like during the process of re-registration of the modem while connected to the administration-server of Motosat.
During that process, at one particular step, the modem disconnects from the link.
Until this is noticed one is puzzled why all the time the registration that is tried fails.
There is a solution, which needs to be discovered also.
To re-start the modem at the point where it disconnects and then to continue the step-by-step re-registration process.
Why is it disconnecting at that particular point in the process?
To make the life of the customer more miserable?
One of the many little games played with the person that has spend $ 8.000?
After that hurdle has been taken and the administrative server of Motosat has been reached, a large message appears eventually on the screen.
And how many times it is tried, each effort results in getting the same message.
Now it is suspected it has to do with the browser and the computer.
With an Apple computer and its Firefox and Safari browsers it might be impossible to access the Motosat server and re-register the modem.
Hence, today the help of neighbours is requested to come with their Windows PC laptop to try if this will work out.
It feels that the purpose of life has been shanghaied.
The activities that are planned and considered important to perform are forced to be put on hold.
This can happen.
And it has been experienced before.
For example, when a hurricane forces to leave a certain location where work is made.
Or when a military junta enforces a curfew.
Or when the flu makes the photographer to stay in bed.
But it is not acceptable when it concerns a modem.
That a stupid piece of electronics can manipulate the life of a well-intentioned person.
Because that stupid piece of electronics was made by human beings in an incompetent way.
Meanwhile a new problem with the Motosat system is waiting.
When the satellite disk on the roof of the Fuso Szulc returns to its fold up position, it is not going back to its original position anymore.
It is off sideways and wants to come down on the roof like that.
Not fitting in the holder anymore.
Manually the action of stowing the disk needs to be stopped to avoid damage.
There has been communication with Motosat about this sudden occurring new problem.
The solution they offer is surrealistic and absurd but unavoidable:
You take off the whole satellite disk and its mount from the roof of the Fuso Szulc.
Pack it somehow and send it to our factory in Salt Lake City.
We will fix the problem and send everything back to you.
This may sound rather unbelievable.
But it is true.
In another posting more about this fantastic new calamity with the Motosat Datastorm Satellite System.
The modem, by itself, has made disappear its registration.
The site ID.
Making it impossible to access the Internet.
This is the second trick the modem is playing in a few days.
First, by itself, it changed the longitude of the satellite sabotaging Internet connection.
When that was fixed, the modem decided to become more serious and eliminated its identification.
There is no explanation for this attitude of the modem.
Even the expert, Mitch Collins of Motosat, doesn’t know.
What must be realised is that these little games of the modem cause a lot of trouble.
Because it is difficult and complicated to fix the problems.
Each time the victim needs to go through a long learning process, as it is unexplored territory.
The hard part then becomes the fact that it is not by the own choice that one has to learn step by step how to make the system work again.
It is forced upon.
All other activities need to stop.
Other people need to get involved.
While there is no interest whatsoever to be actually involved in these problems.
And it is something not to expect when buying a communication system costing around $ 8.000 (€ 6.332).
During the process of solving the problem, frequently new challenges are met.
Like problems within the problem.
With the same characteristic: unexplainable why it occurs.
Like during the process of re-registration of the modem while connected to the administration-server of Motosat.
During that process, at one particular step, the modem disconnects from the link.
Until this is noticed one is puzzled why all the time the registration that is tried fails.
There is a solution, which needs to be discovered also.
To re-start the modem at the point where it disconnects and then to continue the step-by-step re-registration process.
Why is it disconnecting at that particular point in the process?
To make the life of the customer more miserable?
One of the many little games played with the person that has spend $ 8.000?
After that hurdle has been taken and the administrative server of Motosat has been reached, a large message appears eventually on the screen.
And how many times it is tried, each effort results in getting the same message.
Now it is suspected it has to do with the browser and the computer.
With an Apple computer and its Firefox and Safari browsers it might be impossible to access the Motosat server and re-register the modem.
Hence, today the help of neighbours is requested to come with their Windows PC laptop to try if this will work out.
It feels that the purpose of life has been shanghaied.
The activities that are planned and considered important to perform are forced to be put on hold.
This can happen.
And it has been experienced before.
For example, when a hurricane forces to leave a certain location where work is made.
Or when a military junta enforces a curfew.
Or when the flu makes the photographer to stay in bed.
But it is not acceptable when it concerns a modem.
That a stupid piece of electronics can manipulate the life of a well-intentioned person.
Because that stupid piece of electronics was made by human beings in an incompetent way.
Meanwhile a new problem with the Motosat system is waiting.
When the satellite disk on the roof of the Fuso Szulc returns to its fold up position, it is not going back to its original position anymore.
It is off sideways and wants to come down on the roof like that.
Not fitting in the holder anymore.
Manually the action of stowing the disk needs to be stopped to avoid damage.
There has been communication with Motosat about this sudden occurring new problem.
The solution they offer is surrealistic and absurd but unavoidable:
You take off the whole satellite disk and its mount from the roof of the Fuso Szulc.
Pack it somehow and send it to our factory in Salt Lake City.
We will fix the problem and send everything back to you.
This may sound rather unbelievable.
But it is true.
In another posting more about this fantastic new calamity with the Motosat Datastorm Satellite System.
Friday, February 20, 2009
From hell
To find out how deep love and hate can go, it is recommended to purchase a Datastorm Satellite System.
When it is working, one feels in heaven to be able to be in touch with anyone anywhere no matter where one is.
This is a great feeling: to speak for example to someone on the other side of the world and even see her image.
All solar powered and using Skype and the Datastorm Satellite System.
Elating!
But frequently Datastorm Satellite System manages to awaken feelings of hate rarely coming to the surface.
After working flawlessly for 3 months, suddenly the Datastorm modem starts sabotaging life and happiness.
Two days ago it turned out that it had by itself changed the longitude of the satellite in its settings.
When that was fixed, which took more than a day, it worked fine again.
But this morning again it had changed suddenly that longitude.
And worse, eliminated the Site ID.
Now the thing is without an identity and has made itself useless.
It is like being in Stanley Kubrick’s fascinating film “2001: Space Odyssey” where “Hal” (pronounced “hell”), the main computer of the spaceship, turns against the crew and kills them.
The scary part is that the excellent help desk collaborator of Datastorm, Mitch Collins, doesn’t know why this is happening.
How can an electronic device change settings by itself?
If even the expert doesn’t know, maybe we should go back to communicating with smoke signals.
So now the poor Datastorm user needs to trot to a most friendly neighbour who happens to have Internet to get in touch again with the help desk of Datastorm.
And publish this posting.
When it is working, one feels in heaven to be able to be in touch with anyone anywhere no matter where one is.
This is a great feeling: to speak for example to someone on the other side of the world and even see her image.
All solar powered and using Skype and the Datastorm Satellite System.
Elating!
But frequently Datastorm Satellite System manages to awaken feelings of hate rarely coming to the surface.
After working flawlessly for 3 months, suddenly the Datastorm modem starts sabotaging life and happiness.
Two days ago it turned out that it had by itself changed the longitude of the satellite in its settings.
When that was fixed, which took more than a day, it worked fine again.
But this morning again it had changed suddenly that longitude.
And worse, eliminated the Site ID.
Now the thing is without an identity and has made itself useless.
It is like being in Stanley Kubrick’s fascinating film “2001: Space Odyssey” where “Hal” (pronounced “hell”), the main computer of the spaceship, turns against the crew and kills them.
The scary part is that the excellent help desk collaborator of Datastorm, Mitch Collins, doesn’t know why this is happening.
How can an electronic device change settings by itself?
If even the expert doesn’t know, maybe we should go back to communicating with smoke signals.
So now the poor Datastorm user needs to trot to a most friendly neighbour who happens to have Internet to get in touch again with the help desk of Datastorm.
And publish this posting.
Thursday, February 19, 2009
Whooping
The Fuso Szulc is now parked in the same location for almost 4 months.
In the dry river bed of Punta Boca del Salado, Baja California, Mexico near the rancho of the Gonzalez family and the Sea of Cortez.
For all those days the disk on the roof of the Fuso Szulc has been pointing to the SatMex 5 satellite using Motosat as a company to have access to the Internet.
This has been going very well.
Of course there is the FAP to take into consideration.
FAP stands for Fair Access Policy.
There is a limit to the usage of downloading and uploading Megabytes and if this is not respected, one is put on an access speed of a turtle for 24 hours.
But yesterday morning suddenly the Datastorm Satellite System failed totally.
No more connection to cyberspace and therefore the world.
These problems with the Datastorm Satellite System are not occurring for the first time.
Actually, as long as this system has been used, regularly there are problems.
By itself this is not too bad, but what is very inconvenient is that it is often very complicated to find out what exactly is wrong.
When the Datastorm Satellite System doesn’t work, user gets to see what is the problem.
Yesterday it said:
“RXCode 4, receiver locked to the wrong network”.
That was puzzling.
How could it be that suddenly user was locked to the wrong network while 6 hours ago the Datastorm Satellite System was working “no problema”?
It was also explained that it could be an administrative problem with Motosat.
Or that the satellite had been falling out of the sky.
Being without Internet has consequences.
Unable to publish the daily blog.
Unable to run the business.
Unable to make phone calls.
Unable to receive and send e-mails.
Unable to know what is going on the world.
Yesterday, most of the time was spend trying to solve the Datastorm Satellite System problem.
A trip was made to a small restaurant about half an hour from the Rancho where they also have Internet through a satellite connection.
Mail was sent and received, the blog published and the Service Desk of Motosat called by VOIP to hear a possible solution.
But the connection was too slow.
Later that afternoon a visit was made to the neighbours who also have a satellite connection.
And again from there a phone call was made to Motosat.
A bad connection again but at least it was heard that it could be a matter of the settings.
Not of the Rxcode 4…
Hence, this morning a new effort was made to try to solve the problem.
It turned out that in the settings one little piece of information had to be changed.
And next: wwwwhhhhhooooooppppssss, back on the Internet and in life and business.
Now the question is, how come that this happened?
That one small piece of information got changed?
We will ask Motosat.
In the dry river bed of Punta Boca del Salado, Baja California, Mexico near the rancho of the Gonzalez family and the Sea of Cortez.
For all those days the disk on the roof of the Fuso Szulc has been pointing to the SatMex 5 satellite using Motosat as a company to have access to the Internet.
This has been going very well.
Of course there is the FAP to take into consideration.
FAP stands for Fair Access Policy.
There is a limit to the usage of downloading and uploading Megabytes and if this is not respected, one is put on an access speed of a turtle for 24 hours.
But yesterday morning suddenly the Datastorm Satellite System failed totally.
No more connection to cyberspace and therefore the world.
These problems with the Datastorm Satellite System are not occurring for the first time.
Actually, as long as this system has been used, regularly there are problems.
By itself this is not too bad, but what is very inconvenient is that it is often very complicated to find out what exactly is wrong.
When the Datastorm Satellite System doesn’t work, user gets to see what is the problem.
Yesterday it said:
“RXCode 4, receiver locked to the wrong network”.
That was puzzling.
How could it be that suddenly user was locked to the wrong network while 6 hours ago the Datastorm Satellite System was working “no problema”?
It was also explained that it could be an administrative problem with Motosat.
Or that the satellite had been falling out of the sky.
Being without Internet has consequences.
Unable to publish the daily blog.
Unable to run the business.
Unable to make phone calls.
Unable to receive and send e-mails.
Unable to know what is going on the world.
Yesterday, most of the time was spend trying to solve the Datastorm Satellite System problem.
A trip was made to a small restaurant about half an hour from the Rancho where they also have Internet through a satellite connection.
Mail was sent and received, the blog published and the Service Desk of Motosat called by VOIP to hear a possible solution.
But the connection was too slow.
Later that afternoon a visit was made to the neighbours who also have a satellite connection.
And again from there a phone call was made to Motosat.
A bad connection again but at least it was heard that it could be a matter of the settings.
Not of the Rxcode 4…
Hence, this morning a new effort was made to try to solve the problem.
It turned out that in the settings one little piece of information had to be changed.
And next: wwwwhhhhhooooooppppssss, back on the Internet and in life and business.
Now the question is, how come that this happened?
That one small piece of information got changed?
We will ask Motosat.
Thursday, November 13, 2008
Why a white night
The word euphemism came to mind.
On the satellite disk mounted on the roof of the Fuso Szulc it is painted in proud red letters: Datastorm.
But there was no data storm at all.
The data transmission had slowed down to less than 2 kilobytes per second.
Even a snail would pass by the data transmission with hair waving because of its speed.
The usual speed of data transmission has been going down before.
But this time it was extremely slow and not going up.
Even after two days.
Very frustrating because e-mails came in at speeds of 0,5 KB per second taking forever.
Visiting websites virtually impossible unless reading a book at the same time while the site was downloading.
SKYPE phone calling impossible.
Watching TV from websites out of the question.
Because life now is in peace and harmony, the situation was approached calmly and professionally.
This Datastorm Satellite System was installed in the Fuso Szulc without additional explanations how to operate it.
There was also no instruction book.
It came with a CD-ROM with a manual and software but only useful for Windows.
Not for Apple computers.
For hours research was performed on the Internet.
To try to find a clue why the Datastorm was so slow.
There is a website of Datastorm users with different forums and FAQ.
There resolve and solutions were looked for.
Eventually the following was found out.
When subscribed to Datastorm and use the satellite, there is a limit to the data one can download.
It is 425 MB per day.
If somehow a customer uses more, for example by downloading movies, automatically the FAP kicks in and the customer’s data transmission speed goes down to snail pace.
FAP stands for Fair Access Policy and is a way to democratically share the capacity of the satellite.
Apple computers have standard software that looks for possible updates of the Apple operating system and the Apple software programs.
Like iTunes, iPhoto, etc.
This can be automated.
Last week Apple came with an update for the operating system.
For reasons unknown this update was enormous.
Over 600 MB.
That’s like putting an elephant into your computer!
But all fervent and loyal blog readers will understand that if this update is downloaded, after 425 MB of the 600 MB, the FAP becomes active and the happy life is over.
It takes 24 hours to get out of the FAP punishment.
There is even a website where one can see how many MB has been used and if one is in the FAP mode or not.
The solution was to switch off this effort of the Apple computer to want to download the update of over 600 MB and wait 24 hours.
To return to the normal speeds.
There is a gimmick.
Datastorm allows downloading as many MB’s as a customer would like without that it counts for the FAP maximum of 425 MB.
This is though between 2.00 AM and 7.00 AM. E.T.
Download speed during that time will depend how many people use this option.
The more are downloading, the slower it gets.
There are people who use download manager software and program the computer to download during the happy hours.
But in case of the Fuso Szulc, to get the Apple software update, it will be a white night.
.
On the satellite disk mounted on the roof of the Fuso Szulc it is painted in proud red letters: Datastorm.
But there was no data storm at all.
The data transmission had slowed down to less than 2 kilobytes per second.
Even a snail would pass by the data transmission with hair waving because of its speed.
The usual speed of data transmission has been going down before.
But this time it was extremely slow and not going up.
Even after two days.
Very frustrating because e-mails came in at speeds of 0,5 KB per second taking forever.
Visiting websites virtually impossible unless reading a book at the same time while the site was downloading.
SKYPE phone calling impossible.
Watching TV from websites out of the question.
Because life now is in peace and harmony, the situation was approached calmly and professionally.
This Datastorm Satellite System was installed in the Fuso Szulc without additional explanations how to operate it.
There was also no instruction book.
It came with a CD-ROM with a manual and software but only useful for Windows.
Not for Apple computers.
For hours research was performed on the Internet.
To try to find a clue why the Datastorm was so slow.
There is a website of Datastorm users with different forums and FAQ.
There resolve and solutions were looked for.
Eventually the following was found out.
When subscribed to Datastorm and use the satellite, there is a limit to the data one can download.
It is 425 MB per day.
If somehow a customer uses more, for example by downloading movies, automatically the FAP kicks in and the customer’s data transmission speed goes down to snail pace.
FAP stands for Fair Access Policy and is a way to democratically share the capacity of the satellite.
Apple computers have standard software that looks for possible updates of the Apple operating system and the Apple software programs.
Like iTunes, iPhoto, etc.
This can be automated.
Last week Apple came with an update for the operating system.
For reasons unknown this update was enormous.
Over 600 MB.
That’s like putting an elephant into your computer!
But all fervent and loyal blog readers will understand that if this update is downloaded, after 425 MB of the 600 MB, the FAP becomes active and the happy life is over.
It takes 24 hours to get out of the FAP punishment.
There is even a website where one can see how many MB has been used and if one is in the FAP mode or not.
The solution was to switch off this effort of the Apple computer to want to download the update of over 600 MB and wait 24 hours.
To return to the normal speeds.
There is a gimmick.
Datastorm allows downloading as many MB’s as a customer would like without that it counts for the FAP maximum of 425 MB.
This is though between 2.00 AM and 7.00 AM. E.T.
Download speed during that time will depend how many people use this option.
The more are downloading, the slower it gets.
There are people who use download manager software and program the computer to download during the happy hours.
But in case of the Fuso Szulc, to get the Apple software update, it will be a white night.
.
Wednesday, October 29, 2008
To be fundamental
Once in a while it happens.
That the Datastorm Satellite System slows down to a snail pace.
Download speeds reach not higher than 0,5 KB per second.
Some things become time consuming like receiving e-mails with attachments, sending pictures and visiting websites.
It can take over 5 minutes for a website to appear on the screen.
What becomes completely impossible is to use SKYPE, the VOIP telephone system.
Nor is it possible to watch TV from websites.
Hence, most activities on the computer are eliminated for the time being.
And it is not known how long this slow working Datastorm Satellite System will stay in this snail mode.
Many fervent and loyal blog readers will remember how some weeks ago the Datastorm Satellite System refused to work at all.
Without informing, the company Datastorm Satellite System had changed the settings.
Only by calling installer Paul Angerami the problem could be solved.
Many people are waiting for the day when a new, less problematic and more sophisticated satellite system will hit the market.
To avoid a situation like there is currently here in the Fuso Szulc that the opening of the website for the project “How we love” is being delayed because of the slow working satellite connection.
There is another side to this situation though.
When turning the head away from the computer screen, from the window of the Fuso Szulc the glittering of the sun on the Sea of Cortez is seen.
A view of the beach and the pelicans flying by.
On the other side the peaceful settlement of the Mexican rancho where live goes on as it did for the last 100 years.
So what is there actually not to be content about?
It takes now almost two hours to drive from the rancho to the town of San Jose del Cabo.
Gumaro has been telling how in his younger days they would go to town by horse.
To get supplies would take two days.
In the fascinating book “The fatal shore” by Robert Hughes, about the history of Australia, we can read how people would sail back to England for meetings to return with the conclusions 6 months later.
Meanwhile everything was on hold waiting for the decision.
In those days of slow travelling they lived anyway; they were eating, breathing, loving and working.
Just like they do today.
Fundamentally nothing has changed and we should be as happy today as we were before.
Unless we make ourselves depended of the modern technical introductions in our lives.
Hence, the Datastorm Satellite System is switched off and a long walk on the beautiful beach and a swim in the sea is made.
To be fundamental.
To learn more about the fascinating book “The fatal shore” by Robert Hughes, click on:
http://www.amazon.com/Fatal-Shore-Epic-Australias-Founding/dp/0394753666
.
That the Datastorm Satellite System slows down to a snail pace.
Download speeds reach not higher than 0,5 KB per second.
Some things become time consuming like receiving e-mails with attachments, sending pictures and visiting websites.
It can take over 5 minutes for a website to appear on the screen.
What becomes completely impossible is to use SKYPE, the VOIP telephone system.
Nor is it possible to watch TV from websites.
Hence, most activities on the computer are eliminated for the time being.
And it is not known how long this slow working Datastorm Satellite System will stay in this snail mode.
Many fervent and loyal blog readers will remember how some weeks ago the Datastorm Satellite System refused to work at all.
Without informing, the company Datastorm Satellite System had changed the settings.
Only by calling installer Paul Angerami the problem could be solved.
Many people are waiting for the day when a new, less problematic and more sophisticated satellite system will hit the market.
To avoid a situation like there is currently here in the Fuso Szulc that the opening of the website for the project “How we love” is being delayed because of the slow working satellite connection.
There is another side to this situation though.
When turning the head away from the computer screen, from the window of the Fuso Szulc the glittering of the sun on the Sea of Cortez is seen.
A view of the beach and the pelicans flying by.
On the other side the peaceful settlement of the Mexican rancho where live goes on as it did for the last 100 years.
So what is there actually not to be content about?
It takes now almost two hours to drive from the rancho to the town of San Jose del Cabo.
Gumaro has been telling how in his younger days they would go to town by horse.
To get supplies would take two days.
In the fascinating book “The fatal shore” by Robert Hughes, about the history of Australia, we can read how people would sail back to England for meetings to return with the conclusions 6 months later.
Meanwhile everything was on hold waiting for the decision.
In those days of slow travelling they lived anyway; they were eating, breathing, loving and working.
Just like they do today.
Fundamentally nothing has changed and we should be as happy today as we were before.
Unless we make ourselves depended of the modern technical introductions in our lives.
Hence, the Datastorm Satellite System is switched off and a long walk on the beautiful beach and a swim in the sea is made.
To be fundamental.
++++++++++++++++++++++
To learn more about the fascinating book “The fatal shore” by Robert Hughes, click on:
http://www.amazon.com/Fatal-Shore-Epic-Australias-Founding/dp/0394753666
.
Subscribe to:
Posts (Atom)