It’s been often said that hope is not a strategy but I wonder if we should automatically throw it out. Hope pushes us forward; it keeps our minds active toward potential results and solutions. As we get to the end of our lives, regret can be one of the worst emotions we can feel, so as long as there is hope, we can carry on.
This is not to suggest we can survive simply on hope because without effort and action, it will be an empty exercise. However, if we remain hopeful, we will keep trying to find solutions, relationships, business concepts, and career choices.
In Other Words
Synonyms include; confidence, courage, anticipation, faith, optimism.
If we replace any of those words when we feel we are looking at what we want, perhaps it can change our perspective. And if evidence becomes overwhelming that hope for a certain outcome isn’t going to go our way, we should find strength to keep hope in our minds and hearts for the next time around.
Time gives us experience and hope gives us life to our dreams, plans, ideas, and relationships. Life can be hard, business can be challenging, and leadership can be a struggle. If we keep our hope at the forefront, we can take our experiences and passions forward when circumstances don’t go our way.
Let's stay hopeful.
__________________________________________________________________
Showing posts with label employees. Show all posts
Showing posts with label employees. Show all posts
August 23, 2024
August 1, 2020
Do You Hope?
It’s been often said that hope is not a strategy but I wonder if we should automatically throw it out. Hope pushes us forward; it keeps our minds active toward potential results and solutions. As we get to the end of our lives, regret can be one of the worst emotions we can feel, so as long as there is hope, we can carry on.
This is not to suggest we can survive simply on hope because without effort and action, it will be an empty exercise. However, if we remain hopeful, we will keep trying to find solutions, relationships, business concepts, and career choices.
In Other Words
Synonyms for hope include; confidence, courage, anticipation, faith, and optimism.
If we replace any of those words when we feel we are looking at what we want, perhaps it can change our perspective. And if evidence becomes overwhelming that hope for a certain outcome isn’t going to go our way, we should find strength to keep hope in our minds and hearts for the next time around.
Time gives us experience and hope gives us life to our dreams, plans, ideas, and relationships. Life can be hard, business can be challenging, and leadership can be a struggle. If we keep our hope at the forefront, we can take our experiences and passions forward when circumstances don’t go our way.
Let's stay hopeful.
__________________________________________________________________
This is not to suggest we can survive simply on hope because without effort and action, it will be an empty exercise. However, if we remain hopeful, we will keep trying to find solutions, relationships, business concepts, and career choices.
In Other Words
Synonyms for hope include; confidence, courage, anticipation, faith, and optimism.
If we replace any of those words when we feel we are looking at what we want, perhaps it can change our perspective. And if evidence becomes overwhelming that hope for a certain outcome isn’t going to go our way, we should find strength to keep hope in our minds and hearts for the next time around.
Time gives us experience and hope gives us life to our dreams, plans, ideas, and relationships. Life can be hard, business can be challenging, and leadership can be a struggle. If we keep our hope at the forefront, we can take our experiences and passions forward when circumstances don’t go our way.
Let's stay hopeful.
__________________________________________________________________
June 1, 2020
Does This Fit?
There are ample data to suggest if we find common ground, we stand a chance to agree. The bigger question is do we need to agree? Every interaction we experience is more than the conversation we have at the time. My experience, perspective, biases, and view mix with yours.
In my career, I have overseen the creation of three brand new radio stations from concept to completion, helped a tech start-up build their strategic plan and brand roll out, and worked closely with a real estate firm to triple their revenue in two years. The common element has been aligning a framework to then get creative within it.
Your Way or My Way?
It’s not about telling you your ideas are wrong; it’s about getting to the core of what you are willing to do to achieve them. That’s where I know I get sidetracked. I’m a dreamer, a box crusher, and a ‘what if we tried that’ kind of guy.
We admire those who take chances and seemingly disregard conventional wisdom. But if we look closer, there is a framework within the freedom. The key to great companies, teams, and departments, is the ability to give space to all perspectives then tie them back to the goals.
Widen Your Scope
If you want more sales, telling your team to make more calls is not going to work. If you include them in the process, you allow all perspectives to be included into a much more robust solution. Some reps may prefer to build relationships over time while others might be rock stars at cold calling. This becomes even more complex over time as relationships grow. I’ve seen it far too many times to mention when a leader will be repeatedly frustrated by how an employee approaches their work.
Instead of trying to jam someone into your perspective, take time to examine theirs and you might discover a solution neither of you had ever thought about. I need cautious people around me to keep me grounded. You might require creative people whose ideas seem outrageous at first, around you.
One approach never fits all.
__________________________________________________________________
In my career, I have overseen the creation of three brand new radio stations from concept to completion, helped a tech start-up build their strategic plan and brand roll out, and worked closely with a real estate firm to triple their revenue in two years. The common element has been aligning a framework to then get creative within it.
Your Way or My Way?
It’s not about telling you your ideas are wrong; it’s about getting to the core of what you are willing to do to achieve them. That’s where I know I get sidetracked. I’m a dreamer, a box crusher, and a ‘what if we tried that’ kind of guy.
We admire those who take chances and seemingly disregard conventional wisdom. But if we look closer, there is a framework within the freedom. The key to great companies, teams, and departments, is the ability to give space to all perspectives then tie them back to the goals.
Widen Your Scope
If you want more sales, telling your team to make more calls is not going to work. If you include them in the process, you allow all perspectives to be included into a much more robust solution. Some reps may prefer to build relationships over time while others might be rock stars at cold calling. This becomes even more complex over time as relationships grow. I’ve seen it far too many times to mention when a leader will be repeatedly frustrated by how an employee approaches their work.
Instead of trying to jam someone into your perspective, take time to examine theirs and you might discover a solution neither of you had ever thought about. I need cautious people around me to keep me grounded. You might require creative people whose ideas seem outrageous at first, around you.
One approach never fits all.
__________________________________________________________________
November 15, 2018
One Size Not For All
There are ample data to suggest if we find common ground, we stand a chance to agree. The bigger question is do we need to agree? Every interaction we experience is more than the conversation we have at the time. My experience, perspective, biases, and view mix with yours.
In my career, I have overseen the creation of three brand new radio stations from concept to completion, helped a tech start-up build their strategic plan and brand roll out, and worked closely with a real estate firm to triple their revenue in two years. The common element has been aligning a framework to then get creative within it.
Your Way or My Way?
It’s not about telling you your ideas are wrong; it’s about getting to the core of what you are willing to do to achieve them. That’s where I know I get sidetracked. I’m a dreamer, a box crusher, and a ‘what if we tried that’ kind of guy.
We admire those who take chances and seemingly disregard conventional wisdom. But if we look closer, there is a framework within the freedom. The key to great companies, teams, and departments, is the ability to give space to all perspectives then tie them back to the goals.
Widen Your Scope
If you want more sales, telling your team to make more calls is not going to work. If you include them in the process, you allow all perspectives to be included into a much more robust solution. Some reps may prefer to build relationships over time while others might be rock stars at cold calling. This becomes even more complex over time as relationships grow. I’ve seen it far too many times to mention when a leader will be repeatedly frustrated by how an employee approaches their work.
Instead of trying to jam someone into your box, take the time to examine theirs and you might discover a solution neither of you had ever thought about. I need cautious people around me to keep me grounded. You might require creative people whose ideas seem outrageous at first, around you.
One approach never fits all.
__________________________________________________________________
In my career, I have overseen the creation of three brand new radio stations from concept to completion, helped a tech start-up build their strategic plan and brand roll out, and worked closely with a real estate firm to triple their revenue in two years. The common element has been aligning a framework to then get creative within it.
Your Way or My Way?
It’s not about telling you your ideas are wrong; it’s about getting to the core of what you are willing to do to achieve them. That’s where I know I get sidetracked. I’m a dreamer, a box crusher, and a ‘what if we tried that’ kind of guy.
We admire those who take chances and seemingly disregard conventional wisdom. But if we look closer, there is a framework within the freedom. The key to great companies, teams, and departments, is the ability to give space to all perspectives then tie them back to the goals.
Widen Your Scope
If you want more sales, telling your team to make more calls is not going to work. If you include them in the process, you allow all perspectives to be included into a much more robust solution. Some reps may prefer to build relationships over time while others might be rock stars at cold calling. This becomes even more complex over time as relationships grow. I’ve seen it far too many times to mention when a leader will be repeatedly frustrated by how an employee approaches their work.
Instead of trying to jam someone into your box, take the time to examine theirs and you might discover a solution neither of you had ever thought about. I need cautious people around me to keep me grounded. You might require creative people whose ideas seem outrageous at first, around you.
One approach never fits all.
__________________________________________________________________
October 26, 2018
Faith and Courage
It’s been often said that hope is not a strategy but I wonder if we should automatically throw it out. Hope pushes us forward; it keeps our minds active toward potential results and solutions. As we get to the end of our lives, regret can be one of the worst emotions we can feel, so as long as there is hope, we can carry on.
This is not to suggest we can survive simply on hope because without effort and action, it will be an empty exercise. However, if we remain hopeful, we will keep trying to find solutions, relationships, business concepts, and career choices.
In Other Words
Synonyms for hope include; confidence, courage, anticipation, faith, and optimism.
If we replace any of those words when we feel we are looking at what we want, perhaps it can change our perspective. And if evidence becomes overwhelming that hope for a certain outcome isn’t going to go our way, we should find strength to keep hope in our minds and hearts for the next time around.
Time gives us experience and hope gives us life to our dreams, plans, ideas, and relationships. Life can be hard, business can be challenging, and leadership can be a struggle. If we keep our hope at the forefront, we can take our experiences and passions forward when circumstances don’t go our way.
Let's stay hopeful and remain curious.
__________________________________________________________________
This is not to suggest we can survive simply on hope because without effort and action, it will be an empty exercise. However, if we remain hopeful, we will keep trying to find solutions, relationships, business concepts, and career choices.
In Other Words
Synonyms for hope include; confidence, courage, anticipation, faith, and optimism.
If we replace any of those words when we feel we are looking at what we want, perhaps it can change our perspective. And if evidence becomes overwhelming that hope for a certain outcome isn’t going to go our way, we should find strength to keep hope in our minds and hearts for the next time around.
Time gives us experience and hope gives us life to our dreams, plans, ideas, and relationships. Life can be hard, business can be challenging, and leadership can be a struggle. If we keep our hope at the forefront, we can take our experiences and passions forward when circumstances don’t go our way.
Let's stay hopeful and remain curious.
__________________________________________________________________
January 31, 2017
More Than Base Salary
We work because there are things we need and want to buy. We work because we want to be a part of something bigger than ourselves. We work for many reason past the paycheck, but the paycheck is a key element.
I have seen countless employee surveys and compensation is always on the list along with the ability to advance and have purpose. But if money is the top concern, you have a serious problem.
There are data that shows close to a trillion dollars is lost each year in North America due to disengaged employees and it all comes from the relationships we have and build within our organizations. So the next time you are hiring someone, ensure the discussion goes well past what you're going to pay them.
Yes, pay them properly, but the cost of great people isn't measured simply by competitive compensation and a good benefits package.
Engage with each other daily and watch what happens.
__________________________________________________________________
I have seen countless employee surveys and compensation is always on the list along with the ability to advance and have purpose. But if money is the top concern, you have a serious problem.
There are data that shows close to a trillion dollars is lost each year in North America due to disengaged employees and it all comes from the relationships we have and build within our organizations. So the next time you are hiring someone, ensure the discussion goes well past what you're going to pay them.
Yes, pay them properly, but the cost of great people isn't measured simply by competitive compensation and a good benefits package.
Engage with each other daily and watch what happens.
__________________________________________________________________
June 28, 2016
Before They Are Customers
You want to take your significant other out for a nice dinner. Maybe you'll check out that new steak place? They claim they have best Kobe beef this side of Tokyo. Decision made. Reservation for 7:30.
What they didn’t tell you in the advertising was that there is a mandatory $10 parking fee. A bit annoying and scam-like. Still not fazed, you head inside. You are met at the threshold with a line-up. Not a bad thing, it means this new place is doing well and you’re not worried, you have a reservation.
Service On Hold
At 7:45, you inquire with the snappy dressed guy at the front if your table is ready. He doesn’t take his eyes of the calculus that is the restaurant floor plan and barks that the kitchen is busy, they are new, and all reservations are 30 minutes behind.
It’s a nice night out, why spoil it with complaints so you go back to the bench and wait quietly. Several minutes later a woman approaches you with two white cards. On one side is the restaurant’s logo and on the other is a questionnaire.
Survey Says
They want to know your demographic, how you found out about the place, how many times you go out for a meal each month, how much alcohol you consume in a year, and for your trouble your name is put in a draw for one free dessert on your next trip - if you go to their website and register.
It’s 8:43 and burgers sound good about now.
Before getting caught up in metrics, surveys, and coupons, be careful people don't walk out before you get a chance to help them as customers.
Let them try it before asking their opinion.
__________________________________________________________________
What they didn’t tell you in the advertising was that there is a mandatory $10 parking fee. A bit annoying and scam-like. Still not fazed, you head inside. You are met at the threshold with a line-up. Not a bad thing, it means this new place is doing well and you’re not worried, you have a reservation.
Service On Hold
At 7:45, you inquire with the snappy dressed guy at the front if your table is ready. He doesn’t take his eyes of the calculus that is the restaurant floor plan and barks that the kitchen is busy, they are new, and all reservations are 30 minutes behind.
It’s a nice night out, why spoil it with complaints so you go back to the bench and wait quietly. Several minutes later a woman approaches you with two white cards. On one side is the restaurant’s logo and on the other is a questionnaire.
Survey Says
They want to know your demographic, how you found out about the place, how many times you go out for a meal each month, how much alcohol you consume in a year, and for your trouble your name is put in a draw for one free dessert on your next trip - if you go to their website and register.
It’s 8:43 and burgers sound good about now.
Before getting caught up in metrics, surveys, and coupons, be careful people don't walk out before you get a chance to help them as customers.
Let them try it before asking their opinion.
__________________________________________________________________
May 18, 2016
Demographics and Assumptions
We live in a time when there can be 3-4 generations inside your company; sometimes within each department or team. That can provide dynamic collaboration. Yes, age is just a number, but it's a deeper issue than birthdays. There are socioeconomic and psychographic complexities if you have teams with members in many demographics.
I'm a walking contradiction because I'm a big fan of assessments, analytical data, and research, but I'm also not a fan of sweeping generalizations. Men are this; women like that; baby boomers prefer that; millennials are like this, etc. Nothing replaces one-on-one conversations to assess each and every person your team.
There's a right way to get on the bus.
I was recently involved in an on-boarding exercise that was far less than optimal. There were a lot of assumptions; the new employee was left to "figure it out" with no formal training; while biases and assumptions made it an excellent study in how to not bring in a new employee.
Do your research and get to know the different styles and preferences of each age group within your company; then drop the data and have human conversations while adopting one key element.
Keep an open mind policy.
__________________________________________________________________
I'm a walking contradiction because I'm a big fan of assessments, analytical data, and research, but I'm also not a fan of sweeping generalizations. Men are this; women like that; baby boomers prefer that; millennials are like this, etc. Nothing replaces one-on-one conversations to assess each and every person your team.
There's a right way to get on the bus.
I was recently involved in an on-boarding exercise that was far less than optimal. There were a lot of assumptions; the new employee was left to "figure it out" with no formal training; while biases and assumptions made it an excellent study in how to not bring in a new employee.
Do your research and get to know the different styles and preferences of each age group within your company; then drop the data and have human conversations while adopting one key element.
Keep an open mind policy.
__________________________________________________________________
January 18, 2016
Relationship Changes
If your internal customer service (employees to employees) is not strong, the expectation your external customer service (customers, suppliers, partners) will be strong is flawed logic. If we don't treat each other with respect, how can we possibly expect it to magically shift when we are talking to a customer?
It was a quick call with a friend that said everything. She was upset because her co-workers were just barking orders at her. It’s not that she can’t take the heat or the busy work environment, it was the attitude. Please and thank-you goes a long way.
Attitude Shift
Something to think about when you wonder why the mood is off in the building or people seem grumpy. Begin the shift by looking them in the eye and saying; good morning. And when they do something right; say thank you. And mean it!
The little things are the big things when it comes to leadership. If you want to create a collaborative atmosphere at work, start today. A few small changes can make the necessary shift to make all the difference.
And since you dropped by here, thank you!
__________________________________________________________________
It was a quick call with a friend that said everything. She was upset because her co-workers were just barking orders at her. It’s not that she can’t take the heat or the busy work environment, it was the attitude. Please and thank-you goes a long way.
Attitude Shift
Something to think about when you wonder why the mood is off in the building or people seem grumpy. Begin the shift by looking them in the eye and saying; good morning. And when they do something right; say thank you. And mean it!
The little things are the big things when it comes to leadership. If you want to create a collaborative atmosphere at work, start today. A few small changes can make the necessary shift to make all the difference.
And since you dropped by here, thank you!
__________________________________________________________________
July 3, 2015
My Opinion is Not Your Perspective
There are ample data to suggest if we find common ground, we stand a chance to agree. The bigger question is do we need to agree? Every interaction we experience is more than the conversation we have at the time. My experience, perspective, biases, and view mix with yours. I am a free thinker but I have a deep need for focus and strategy.
In my career, I have overseen the creation of three brand new radio stations from concept to completion, helped a tech start-up build their strategic plan and brand roll out, and worked closely with a real estate firm to triple their revenue in two years. The common element has been aligning a framework to then get creative within it.
Crush the Boxes
I’m a Pisces Water Tiger and I don’t work well in a cubicle world. I appreciate norms and values deeply but enjoy creating an outlet for all involved to push things beyond what we’ve done in the past.
When I’m working with a client, the first thing I do is dig as deep as necessary to get to their real goals and needs. Everyone wants more revenue. Most say they want a collaborative culture. And many feel they are providing the environment for both.
Your Way or My Way?
It’s not about telling you your ideas are wrong; it’s about getting to the core of what you are willing to do to achieve them. That’s where I know I get sidetracked. I’m a dreamer, a box crusher, and a ‘what if we tried that’ kind of guy.
We admire those who take chances and seemingly disregard conventional wisdom. But if we look closer, there is a framework within the freedom. The key to great companies, teams, and departments, is the ability to give space to all perspectives then tie them back to the goals.
Widen Your Scope
If you want more sales, telling your team to make more calls is not going to work. If you include them in the process, you allow all perspectives to be included into a much more robust solution. Some reps may prefer to build relationships over time while others might be rock stars at cold calling. This becomes even more complex over time as relationships grow. I’ve seen it far too many times to mention when a leader will be repeatedly frustrated by how an employee approaches their work.
Instead of trying to jam someone into your box, take the time to examine theirs and you might discover a solution neither of you had ever thought about. I need cautious people around me to keep me grounded. You might require creative people whose ideas seem outrageous at first, around you.
One approach never fits all.
__________________________________________________________________
Kneale Mann | People + Priority = Profit
In my career, I have overseen the creation of three brand new radio stations from concept to completion, helped a tech start-up build their strategic plan and brand roll out, and worked closely with a real estate firm to triple their revenue in two years. The common element has been aligning a framework to then get creative within it.
Crush the Boxes
I’m a Pisces Water Tiger and I don’t work well in a cubicle world. I appreciate norms and values deeply but enjoy creating an outlet for all involved to push things beyond what we’ve done in the past.
When I’m working with a client, the first thing I do is dig as deep as necessary to get to their real goals and needs. Everyone wants more revenue. Most say they want a collaborative culture. And many feel they are providing the environment for both.
Your Way or My Way?
It’s not about telling you your ideas are wrong; it’s about getting to the core of what you are willing to do to achieve them. That’s where I know I get sidetracked. I’m a dreamer, a box crusher, and a ‘what if we tried that’ kind of guy.
We admire those who take chances and seemingly disregard conventional wisdom. But if we look closer, there is a framework within the freedom. The key to great companies, teams, and departments, is the ability to give space to all perspectives then tie them back to the goals.
Widen Your Scope
If you want more sales, telling your team to make more calls is not going to work. If you include them in the process, you allow all perspectives to be included into a much more robust solution. Some reps may prefer to build relationships over time while others might be rock stars at cold calling. This becomes even more complex over time as relationships grow. I’ve seen it far too many times to mention when a leader will be repeatedly frustrated by how an employee approaches their work.
Instead of trying to jam someone into your box, take the time to examine theirs and you might discover a solution neither of you had ever thought about. I need cautious people around me to keep me grounded. You might require creative people whose ideas seem outrageous at first, around you.
One approach never fits all.
__________________________________________________________________
Kneale Mann | People + Priority = Profit
June 19, 2015
Asking for Help
I had a great chat last week with a good friend. She said I wasn’t being open enough here on my website and I wasn’t putting enough skin in the game for you to understand my point of view and share more of me. She made some great points.
Then this week, I had one of those life conversations with my best friend. We’ve known each other since high school. It’s a rich relationship. No topic is off-limits. We talk about careers and relationships, music and cars, dreams and wishes, and we have been there for each other through the ups and downs over 35 years.
We’re often asked how we became friends because we are so different. He is analytical and I am emotional. He is a math guy and I’m a creative guy. But we find common ground and enjoy the differences each bring to the friendship.
Upon Reflection
Both conversations were actually about me and I didn’t realize it until a few days later. I am in the process of reviewing my entire career, my life, my relationships, and my work. I have been through the most transformative year of my life. Both know me well and in their own way outlined that I wasn’t believing in myself as much as others do or as much as I believe in others!
Then I had a call yesterday with a colleague in Seattle I met on the social web. We don’t know each other that well but it was a fantastic conversation about where each of us is and where we want to be in our lives. We became fast friends a couple of years ago and though we don’t talk often, it’s one of those relationships that you can go months without talking then pick it up like it was yesterday.
Two-Way Street
The real takeaway from all three conversations was that I enjoy helping others but have a terrible time asking for help. She asked how she could help me write stronger posts. My best friend offered to introduce me to two new clients and told me he will help anyway he can. And my Seattle friend ended the call with a genuine; “Let me know what you need from me”.
I finally slowed down for five seconds and realized three people who were offering to help me. We are told that a stiff upper lip, smile on our face, and shoulders back is the way to go. We aren’t allowed to be unsure or ask a friend for advice or guidance. And frankly, that’s a bunch of crap! Offer help and ask for help.
Your relationships and your life will be richer for it!
__________________________________________________________________
Kneale Mann | People + Priority = Profit
Then this week, I had one of those life conversations with my best friend. We’ve known each other since high school. It’s a rich relationship. No topic is off-limits. We talk about careers and relationships, music and cars, dreams and wishes, and we have been there for each other through the ups and downs over 35 years.
We’re often asked how we became friends because we are so different. He is analytical and I am emotional. He is a math guy and I’m a creative guy. But we find common ground and enjoy the differences each bring to the friendship.
Upon Reflection
Both conversations were actually about me and I didn’t realize it until a few days later. I am in the process of reviewing my entire career, my life, my relationships, and my work. I have been through the most transformative year of my life. Both know me well and in their own way outlined that I wasn’t believing in myself as much as others do or as much as I believe in others!
Then I had a call yesterday with a colleague in Seattle I met on the social web. We don’t know each other that well but it was a fantastic conversation about where each of us is and where we want to be in our lives. We became fast friends a couple of years ago and though we don’t talk often, it’s one of those relationships that you can go months without talking then pick it up like it was yesterday.
Two-Way Street
The real takeaway from all three conversations was that I enjoy helping others but have a terrible time asking for help. She asked how she could help me write stronger posts. My best friend offered to introduce me to two new clients and told me he will help anyway he can. And my Seattle friend ended the call with a genuine; “Let me know what you need from me”.
I finally slowed down for five seconds and realized three people who were offering to help me. We are told that a stiff upper lip, smile on our face, and shoulders back is the way to go. We aren’t allowed to be unsure or ask a friend for advice or guidance. And frankly, that’s a bunch of crap! Offer help and ask for help.
Your relationships and your life will be richer for it!
__________________________________________________________________
Kneale Mann | People + Priority = Profit
June 7, 2015
Let's Have Some Toast
I’m preparing for a big meeting this week and thought I’d step back and refresh a bit. I wanted to ensure I completely opened my mind for the discussion. The company has a critical and exciting project to complete. They are meeting with me because of my experience and abilities and I want to be a part of it.
I love building stuff with great people. It's a rush to see teamwork kick ass on a new project. It’s fun to bring everyone’s ideas into the discussion, but this was about preparing the inner me for this meeting.
After some searching, I found Tom Wujec and his explanation of how we explain the complex concept of making toast. I'll leave the toasters and sticky notes at home for this meeting, but this is a great reminder about the power of collaboration.
__________________________________________________________________
Kneale Mann | People + Priority = Profit
I love building stuff with great people. It's a rush to see teamwork kick ass on a new project. It’s fun to bring everyone’s ideas into the discussion, but this was about preparing the inner me for this meeting.
After some searching, I found Tom Wujec and his explanation of how we explain the complex concept of making toast. I'll leave the toasters and sticky notes at home for this meeting, but this is a great reminder about the power of collaboration.
__________________________________________________________________
Kneale Mann | People + Priority = Profit
June 2, 2015
Please and Thank You
If your internal customer service (employees to employees) is not strong, the expectation your external customer service (customers, suppliers, partners) will be strong is flawed logic. If we don't treat each other with respect, how can we possibly expect it to magically shift when we are talking to a customer?
It was a quick call with a friend that said everything. She was upset because her co-workers were just barking orders at her. It’s not that she can’t take the heat or the busy work environment, it was the attitude. Please and thank-you goes a long way.
Hello
One of my long standing clients always begins an email with my name. Hello, Hey, Hi and I always reply back in the same manner. We could exchange 12 emails in a day and every one begins with a salutation and a nice ending.
It takes seconds to completely change the culture of your relationships.
Attitude Shift
Something to think about when you wonder why the mood is off in the building or people seem grumpy. Begin the shift by looking them in the eye and saying; good morning. And when they do something right; say thank you. And mean it!
The little things are the big things when it comes to leadership. If you want to create a collaborative atmosphere at work, start today. A few small changes will make the necessary shift to make all the difference.
Thank you!
__________________________________________________________________
Kneale Mann | People + Priority = Profit
It was a quick call with a friend that said everything. She was upset because her co-workers were just barking orders at her. It’s not that she can’t take the heat or the busy work environment, it was the attitude. Please and thank-you goes a long way.
Hello
One of my long standing clients always begins an email with my name. Hello, Hey, Hi and I always reply back in the same manner. We could exchange 12 emails in a day and every one begins with a salutation and a nice ending.
It takes seconds to completely change the culture of your relationships.
Attitude Shift
Something to think about when you wonder why the mood is off in the building or people seem grumpy. Begin the shift by looking them in the eye and saying; good morning. And when they do something right; say thank you. And mean it!
The little things are the big things when it comes to leadership. If you want to create a collaborative atmosphere at work, start today. A few small changes will make the necessary shift to make all the difference.
Thank you!
__________________________________________________________________
Kneale Mann | People + Priority = Profit
May 28, 2015
Anticipation and Strategy
It’s been often said that hope is not a strategy but I wonder if we should automatically throw it out. Hope pushes us forward; it keeps our minds active toward potential results and solutions. As we get to the end of our lives, regret can be one of the worst emotions we can feel, so as long as there is hope, we can carry on.
This is not to suggest we can survive simply on hope because without effort and action, it will be an empty exercise. However, if we remain hopeful, we will keep trying to find solutions, relationships, business concepts, and career choices.
In Other Words
Synonyms for hope include; confidence, courage, anticipation, faith, and optimism.
If we replace any of those words when we feel we are looking at what we want, perhaps it can change our perspective. And if evidence becomes overwhelming that hope for a certain outcome isn’t going to go our way, we should find strength to keep hope in our minds and hearts for the next time around.
Time gives us experience and hope gives us life to our dreams, plans, ideas, and relationships. Life can be hard, business can be challenging, and leadership can be a struggle. If we keep our hope at the forefront, we can take our experiences and passions forward when circumstances don’t go our way.
Let's stay hopeful and remain curious.
__________________________________________________________________
Kneale Mann | People + Priority = Profit
This is not to suggest we can survive simply on hope because without effort and action, it will be an empty exercise. However, if we remain hopeful, we will keep trying to find solutions, relationships, business concepts, and career choices.
In Other Words
Synonyms for hope include; confidence, courage, anticipation, faith, and optimism.
If we replace any of those words when we feel we are looking at what we want, perhaps it can change our perspective. And if evidence becomes overwhelming that hope for a certain outcome isn’t going to go our way, we should find strength to keep hope in our minds and hearts for the next time around.
Time gives us experience and hope gives us life to our dreams, plans, ideas, and relationships. Life can be hard, business can be challenging, and leadership can be a struggle. If we keep our hope at the forefront, we can take our experiences and passions forward when circumstances don’t go our way.
Let's stay hopeful and remain curious.
__________________________________________________________________
Kneale Mann | People + Priority = Profit
December 19, 2013
Thanking Your Team
While everyone is egg nogging and fruit caking, take a moment today and thank your team. They actually are your biggest asset and appreciating they show up every day and give their best is what sets your company apart.
Two simple words go a long way – thank-you.
__________________________________________________________________
Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.
istock
November 24, 2009
Living By Numbers
Calculate the bill, figure out the cost and tally the amount. Revenue down, lower employee count, enhance the bottom line.
Friends and followers are published for all to see.
The race is on and the top three get a medal.
Two minutes left, score tied, first place on the line.
A higher grade point average will mean a larger scholarship.
One more deal, quota made.
Working into the wee hours, four more steps to top the corporate ladder.
One more day and one more dollar.
All too often we seem to gauge our lives solely by numbers. For most, they are the largest measurement of success.
Does anyone really know why?
@knealemann
marketing and social media strategy
image credit: clivejames.com
