🚀 Announcing our joint session at #Dreamforce 2024 with Komatsu Join our panel of experts as we explore how manufacturers are using the #Salesforce Manufacturing Cloud to streamline order and warranty management through standardized critical business processes. We will also discuss how built-in automation of business rules and a self-serving user portal can lead to scalable digital transformation and an enhanced #CustomerExperience. Don’t miss out on this opportunity to drive efficiency and innovation in your manufacturing operations. Get more info here: https://bit.ly/3XjOUtI #DF24 #ManufacturingInnovation
Capgemini Customer Experience
Services et conseil en informatique
Paris, Paris 7 970 abonnés
Building customer experiences that are as personal as they are effective
À propos
The Capgemini Customer Experience (CX) proposition and suite of offerings allow our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization. Our approach is personal rather than personalized. Empathizing as well as analyzing. Putting You first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analysis and cutting-edge technologies, to be as personal as they are effective. Experiences that build relationships, one interaction at a time. Our clients are the heads of Marketing, Sales, Customer Service, Commerce and IT. Our offerings are built to meet their needs. To do so we orchestrate Experience Design, Transformation Consulting, Marketing Execution, Architecture and Technology integration capabilities… all in strong collaboration with our clients. We help our clients in: •Creating experiences that build relationships •Continuously evolving and reinventing brand purpose and proposition with their customers •Embracing humanity, sensitivity and intuition – grounded in rigorous analysis and cutting-edge technology •Delivering Agile and Scalable CX projects We call it, “You. At Scale.”
- Site web
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https://www.linkedin.com/digital-customer-experience
Lien externe pour Capgemini Customer Experience
- Secteur
- Services et conseil en informatique
- Taille de l’entreprise
- + de 10 000 employés
- Siège social
- Paris, Paris
Nouvelles
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B2B sellers spend less than one-quarter of their time on core selling or direct engagement for sales. Generative AI can help sales teams get back to the heart of great selling by making close client interactions and face-to-face communication a priority. Our latest paper explores how Gen AI-enabled tools can serve as a virtual assistant, supporting salespeople before, during, and after any contact with a prospect or client. Download your copy now to explore the full benefits of this technology and learn how to build an effective, scalable Gen AI-enabled B2B sales strategy. Click here: https://bit.ly/3MAHLik Wanda R. | Raphael Casteau | Naresh Khanduri | Alex Smith-Bingham | Darshan Shankavaram #B2BSales #generativeAI #SalesInnovation
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What did our experts learn from 500+ real-world Gen AI projects? Find out at our #Dreamforce session, Real World #GenAI Meets Real World Use Cases. This salon-style discussion, led by Constellation Research’s, R "Ray" Wang will explore key takeaways and lessons learned from hundreds of programs. Join us to discover: ➡️ Which use cases show the greatest returns on transformation impact ➡️ What three questions to ask before your AI project goes public ➡️ How to design for trust and what will be required to deliver effective change management ➡️ Conversations around Gen AI for next gen #CX ➡️ How to build a data-driven culture for mass personalization at scale ➡️ How AI can enable #sustainability, unlock creativity, and industrialize use cases Learn more: https://bit.ly/3XjOUtI #DF24 #GenAIUseCases
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Data + Technology + Strategy + Design = The next-generation of customer experience. We are proud to be an Innovator sponsor at #Dreamforce. Join us at this year's event to see how we can help your organization leverage AI and digital platforms to orchestrate meaningful, customer-centric, hyper-personalized and hyper-relevant experiences. Booth 1400 | Sept. 17-19 👉 Check our plans for the event: https://bit.ly/3MnWgpF #DF24 #GenAI #CustomerExperience
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The list of Gen AI use cases gets longer every day. In this latest client story, we explore how GlasfaserPlus developed a #GenAI-enabled system to rapidly and effectively predict delays to #FiberOptic expansion projects. Check out the case study to learn how #generativeAI is helping GlasfaserPlus: • Streamline and automate data collection, review, analysis, documentation, and classification 🗃️ • Optimize workforce allocation, reducing costs, and increasing speed 🚀 • Enable more proactive communication with all stakeholders 🗣️ • Improve overall #Telecom #CustomerExperience ⭐ Learn more: https://bit.ly/4de80q4
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How can the electric vehicle market keep up with the soaring demand for charging services while delivering an excellent customer experience amid rapid growth in Europe and worldwide? Tune in and listen to Maarten van der Beek, Chief Technology Officer and Suat Karagöz, Team Lead and Expert Learning at Eneco eMobility Nederland on how they overcame this critical challenge by partnering with us to expand their use of Microsoft Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by hashtag #Gen AI to boost agent productivity and enhance the client service experience: Want to learn more about how Gen AI can transform your service organization and supercharge growth? Contact our expert team to jumpstart your Gen AI journey in service and beyond. #GenerativeAI #CustomerExperience #AICustomerService Peter Ruiter || Paul Harrison || Naresh Khanduri || Xander van der Poel Microsoft Dynamics 365
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We have been announced as a leader in Everest Group’s PEAK Matrix® for Adobe Services 2024. This recognition highlights: 🌐 Our end-to-end Adobe services: Handling every aspect of your #Adobe needs 🎯 Industry expertise: Delivering solutions tailored to your specific industries 🔍 Innovative tools: Our investments in inhouse tools like the Connected Marketing Engine Find out more: https://bit.ly/4cNDjZ7 #CustomerExperience #EverestGroup #PEAKMatrix
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Want to transform passive browsing into engaged shopping? Dive into a world where your customers can try on and examine your products in an immersive environment, significantly improving conversion rates and reducing return rates. Benefits of #ImmersiveCommerce: ➡ Increase average order value ➡ Boost impulse purchases ➡ Grow brand loyalty ➡ Enhance profitability Watch the video and download our latest PoV to understand how Capgemini can help you transform your commerce into one-of-a-kind experience – leveraging immersive technologies. https://bit.ly/3SjaPOT #CustomerExperience #Capgemini #DigitalTransformation #RetailInnovation Xaviere Tallent, Amish Desai, Alexandre Embry
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Watch Maarten van Beek and Suat Karagöz from Eneco eMobility Nederland, a fast-growing electric vehicle charging services provider, discuss how they worked with us to scale their client service function and serve customers better, faster, and cheaper. Our latest client success story explores how Microsoft Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by #generativeAI – enabled Eneco eMobility achieve these benefits: ✅ Increased customer and employee satisfaction ✅ Improved agent productivity (average wrap-up time reduced by 50%) ✅ Enhanced case throughput ✅ Reduced training time from four hours to one ✅| Lowered licensing costs by a factor of two Contact us to find out how your organization can leverage Gen AI and other smart technologies to improve the service experience for both, your employees and customers: https://bit.ly/3y7r62e #CustomerExperience #AICustomerService Peter Ruiter | Paul Harrison | Naresh Khanduri | Xander van der Poel
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#ImmersiveCommerce experiences, whether in B2B or B2C, elevate customer engagement to unparalleled sophistication and convenience. It enriches the customer experience at every step of their journey while delivering tangible and sustainable business outcomes for companies: ➡Improve conversion rates ➡Reduce return rates ➡Increase average order value ➡Foster brand loyalty ➡Boost profitability Watch the video and download our latest PoV to understand how Capgemini can help you drive business growth by embracing immersive technologies at scale: https://bit.ly/3SjaPOT #CustomerExperience #Capgemini #DigitalTransformation #RetailInnovation Xaviere Tallent | Amish Desai | Alexandre Embry