Microsoft is thrilled to announce Dynamics 365 Contact Center, a new Copilot-first product built to transform the service experience across voice and digital channels and drive efficient contact center operations. Learn more: https://msft.it/6047YWOdR #AI
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
- Website
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http://www.dynamics.com
External link for Microsoft Dynamics 365
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Redmond, Washington
Updates
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Microsoft Dynamics 365 reposted this
➡️ Colette Stallbaumer, General Manager, Microsoft 365 and Future of Work, sits down with Mala Anand, Corporate Vice President, Customer Experience and Success at Microsoft to explore the integration of AI in customer services. Watch here: https://msft.it/6047m1DuH #AllInOnAI
All in on AI: Exploring Microsoft’s AI journey through customer service | The Microsoft Cloud Blog
https://www.microsoft.com/en-us/microsoft-cloud/blog
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👩🏻💼 AI-enabled customer relationship management systems can greatly enhance the customer experience. Learn how to provide personalized service across marketing, sales, and customer service. Also get insights and best practices for employees to maximize the benefits of AI at work: https://msft.it/6041l7F4P #AI
Elevating experiences with AI, from productivity to personalization - Microsoft Dynamics 365 Blog
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🤝 Generative AI in Enterprise Resource Planning (ERP) optimizes production, procurement, and billing processes. Learn how it enables you to accelerate decision-making and get more from your business data: https://msft.it/6044l7FWg #AI
Transforming ERP, and the speed of business, with generative AI - Microsoft Dynamics 365 Blog
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Build a resilient organization with Dynamics 365, and help your finance and operations teams adapt faster and work smarter: https://msft.it/6042lAwi4
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📈 G&J Pepsi used Microsoft Dynamics 365 to modernize operations and boost profits by $30 million. Learn how our solutions enabled them to maximize customer service, revenue, and cost savings: https://msft.it/6042l76Yr
G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365 - Microsoft Dynamics 365 Blog
microsoft.com
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Field service and customer service are a powerful duo. For many industries, meaningful customer service starts with comprehensive field service. Explore three ways AI is transforming service from the field to the contact center: https://msft.it/6041l76XS
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➡️ Considering migrating your large systems, like enterprise resource planning (ERP), to the cloud? Learn the benefits, how to successfully migrate, and what to expect before, during, and after moving to the cloud with our e-book: https://msft.it/6044lfgDi
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Discover how to create impact faster by connecting your supply chain, finance, service, and sales and marketing organizations. You’ll learn that and more at a free Microsoft Dynamics 365 Virtual Training Days event from Microsoft Learn. Register now https://msft.it/6044lAlRa
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📊 Unlock data-driven decision-making with Dynamics 365 Business Central! Empower your finance team with real-time reporting and AI-powered insights. Discover how it supports company leaders and CFOs in making informed decisions: https://msft.it/6047lf0E1
New financial analytics and reporting in Microsoft Dynamics 365 Business Central - Microsoft Dynamics 365 Blog
microsoft.com