Capgemini Customer Experience’s Post

Watch Maarten van der Beek and Suat Karagöz from Eneco eMobility Nederland, a fast-growing electric vehicle charging services provider, discuss how they worked with us to scale their client service function and serve customers better, faster, and cheaper. Our latest client success story explores how Microsoft Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by #generativeAI – enabled Eneco eMobility achieve these benefits: ✅ Increased customer and employee satisfaction ✅ Improved agent productivity (average wrap-up time reduced by 50%) ✅ Enhanced case throughput ✅ Reduced training time from four hours to one ✅ Lowered licensing costs by a factor of two Contact us to find out how your organization can leverage Gen AI and other smart technologies to improve the service experience for both, your employees and customers: https://bit.ly/3y7r62e #CustomerExperience #AICustomerService Peter Ruiter | Paul Harrison | Naresh Khanduri | Xander van der Poel

If you wonder how the Microsoft Copilot can drive tangible business outcomes, then take a look at how Capgemini helped Eneco, a large Dutch utility company, improve the customer service operations of one of their divisions. This is a great example of how AI can boost employee productivity and improve customer experience at the same time, leading to significant bottom line impact.

This is an excellent example of the benefit gained deploying CoPilot for customers with Dynamics 365. If you are not taking this step to enable team productivity gains and an improved customer experience, you should seriously consider this as 'table stakes' in a highly competitive market. Reach out if you have any questions. #GENAIROI #GENAITABLESTAKES

Watch Maarten van der Beek and Suat Karagöz from Eneco eMobility Nederland, a fast-growing electric vehicle charging services provider, discuss how they worked with us to scale their client service function and serve customers better, faster, and cheaper. Our latest client success story explores how Microsoft Dynamics 365 Partner Contact Center – a Copilot-first cloud contact center, powered by #generativeAI – enabled Eneco eMobility achieve these benefits: ✅ Increased customer and employee satisfaction ✅ Improved agent productivity (average wrap-up time reduced by 50%) ✅ Enhanced case throughput ✅ Reduced training time from four hours to one ✅ Lowered licensing costs by a factor of two Contact us to find out how your organization can leverage Gen AI and other smart technologies to improve the service experience for both, your employees and customers: https://bit.ly/4cTeZVF #CustomerExperience #AICustomerService

Electric vehicle (EV) sales are surging, especially in Europe, where the market grew 62% in 2023. (source: World Economic Forum). But mass adoption will depend on charging infrastructure. Thanks to Eneco eMobility Nederland for the collaboration to scale customer service functions with Microsoft Copilot to serve customers better, faster and cheaper while at the same time expanding EV charging services. #CustomerExperience #AICustomerService #MicrosoftPartner

Watch @Maarten van Beek and @Suat Karagöz from @Eneco eMobility Nederland, a fast-growing electric vehicle charging services provider, discuss how they worked with us to scale their client service function and serve customers better, faster, and cheaper. Our latest client success story explores how @Microsoft Dynamics 365 Partner Contact Center – a Copilot-first cloud contact center, powered by #generativeAI – enabled Eneco eMobility achieve these benefits: ✅ Increased customer and employee satisfaction ✅ Improved agent productivity (average wrap-up time reduced by 50%) ✅ Enhanced case throughput ✅ Reduced training time from four hours to one ✅ Lowered licensing costs by a factor of two Contact us to find out how your organization can leverage Gen AI and other smart technologies to improve the service experience for both, your employees and customers: https://bit.ly/4cTeZVF #CustomerExperience #AICustomerService

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