Capgemini Customer Experience’s Post

How can the electric vehicle market keep up with the soaring demand for charging services while delivering an excellent customer experience amid rapid growth in Europe and worldwide? Tune in and listen to Maarten van Beek, Chief Technology Officer and Suat Karogoz,Team Lead and Expert Learning at Eneco eMobility Nederland on how they overcame this critical challenge by partnering with us to expand their use of Microsoft Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by #Gen AI to boost agent productivity and enhance the client service experience: https://lnkd.in/d6c3dfDy Want to learn more about how Gen AI can transform your service organization and supercharge growth? Contact our expert team to jumpstart your Gen AI journey in service and beyond. #GenerativeAI #CustomerExperience #AICustomerService

A great customer experience starts with a great employee experience—and no one knows that better than Eneco eMobility Nederland. As a fast-growing EV charging services provider and one of the largest in The Netherlands and Belgium, the company needed to serve a rapidly expanding customer base. In this story, we explore how Eneco eMobility leveraged the generative AI capabilities of Microsoft Digital Contact Center and its Copilot in Dynamics 365 for Customer Service solution to help customer care agents automate and simplify case processing. Read the full case study now and reach out to our experts to learn more about how your organization can leverage GenAI to increase customer service agent efficiency and deliver greater value and volume at a reduced cost: https://bit.ly/4bXvgsg #GenerativeAI #CustomerExperience #AICustomerService Maarten van der Beek | Suat Karagoz | Peter Ruiter | Paul Harrison | Naresh Khanduri | Xander van der Poel

Watch Maarten van Beek and Suat Karagöz from Eneco eMobility Nederland, a fast-growing electric vehicle charging services provider, discuss how they worked with us to scale their client service function and serve customers better, faster, and cheaper. Our latest client success story explores how Microsoft Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by #generativeAI – enabled Eneco eMobility achieve these benefits: ✅ Increased customer and employee satisfaction ✅ Improved agent productivity (average wrap-up time reduced by 50%) ✅ Enhanced case throughput ✅ Reduced training time from four hours to one ✅| Lowered licensing costs by a factor of two Contact us to find out how your organization can leverage Gen AI and other smart technologies to improve the service experience for both, your employees and customers: https://bit.ly/3y7r62e #CustomerExperience #AICustomerService Peter Ruiter | Paul Harrison | Naresh Khanduri | Xander van der Poel

Unplanned downtime results in loss of customer trust and productivity. According to Aberdeen Strategy & Research, downtime can cost a company as much as $260,000/hour. Check out how Bosch Global Software Technologies and Pepperl+Fuchs Group collaborated https://lnkd.in/gZUNNrsH to deliver Bosch Digital Twin-IAPM, an AI-powered Integrated Asset Performance Management solution. Available on AWS Marketplace https://lnkd.in/gUV3xMWa, the joint solution allows customers to minimize critical industrial equipment downtime by creating actionable insight, with the ability to leverage an immersive digital twin representation of their physical assets #aws AWS Partners #scalability #digitaltwin #ai #ml grow platform, A Bosch Company

3 good reasons why you should use #BuildingX #EnergyManager 1) Track 📊 energy consumption, cost and carbon emission footprint across your entire building 🏙️ portfolio. 2) Prevent budget overruns with early corrective actions thanks to advanced data analytics 🔎. 3) Speed up sustainability ♻️ and cost reporting with automated data capture. Learn more at https://sie.ag/6S8At1 #SiemensXcelerator #DigitalTransformation #SmartBuildings #AI #SaaS

My #MWC24 day 2 recap: 🚀 1️⃣ **"Cloud and Intelligent Edge: Shaping the Future of 4iR"** This session delved into the transformative impact of cloud and intelligent edge technologies on the Fourth Industrial Revolution (4iR). Industry leaders from discussed the pivotal role of intelligent edge in establishing sustainable factories and driving digital transformation. Key takeaways: Enhanced energy efficiency, robust data strategies, AI-driven industrial processes, and the importance of edge computing for smart factory initiatives. **"The Customer Experience Revolution in the AI Era"** this session explored how AI is revolutionizing customer experiences across industries. 🔹 Speakers shared insights on leveraging AI to meet rising customer expectations, drive proactive customer engagement, and enhance service quality. 🔹 Key insights: Hyper-personalization, proactive customer support, and the role of AI in transforming marketing strategies for superior customer experiences. 3️⃣ **"Go Cloud or Go Home"** 🔹 In this session, industry experts discussed the imperative of cloud adoption for businesses to thrive in the digital age. 🔹 Insights were shared on the benefits of hybrid infrastructure, the importance of cloud-native approaches, and strategies for successful cloud migration. 🔹 Key points: Hybrid infrastructure scalability, cloud-native design principles, and the role of ecosystem partnerships in building open cloud telco infrastructure. These sessions provided valuable insights into the latest trends and technologies shaping the future of industries. Stay tuned for more updates on emerging innovations and industry best practices! #CloudTechnology #IntelligentEdge #CustomerExperience #AIRevolution #DigitalTransformation #TechInnovation

Struggling with business growth? Discover how our 5 key tech approaches can help you. Swipe to learn more! 👉🏼 𝗦𝗹𝗶𝗱𝗲 𝟭: Automation - Discover how streamlining operations can save time and boost your bottom line. 𝗦𝗹𝗶𝗱𝗲 𝟮: AI in Customer Service - Understand the power of AI to enhance customer interactions and satisfaction. 𝗦𝗹𝗶𝗱𝗲 𝟯: Flexible workplaces - See how adapting to new work models can increase productivity and employee satisfaction. 𝗦𝗹𝗶𝗱𝗲 𝟰: Cloud technology - Explore how moving to the cloud increases your flexibility and reduces IT costs. 𝗦𝗹𝗶𝗱𝗲 𝟱: Focus on ESG goals- Utilize digital tools to track and control your environmental footprint, in line with worldwide norms and customer demands. Dive deeper into each approach and see how they apply to your operations in our Business Reporter article: https://sps.news/mZkEaP #BusinessStrategy #TechLeadership #CEOInsights

Over-delivered Results with Zero Carbon Emission!! Time to revolutionize Mobile Network Performance & Customer Experience What We Achieved: 1) 100% Carbon Free: Focus to Save Planet and Nature 2) 92% Accuracy: Experience unparalleled precision in network operations. 3) 85% Automation: Embrace cutting-edge automation to streamline processes. As Cellular #Operators, #CTO Group, we often face the frustrating challenge of improving network performance, specially when Subscribers are always Moving. We always know there's potential for enhancement, but the path to execution isn't always Clear. If the Outcome Resonates with one of Organizational Goal. Happy to share our learning on "How Driverless Optimization works on your Multi Vendor, Multi Technology, Any #Generation (2G/3G/4G/5G) Network", Let's connect (link is at comment) #TelecomInnovation #DriverlessData #NetworkOptimization #CTO #NetworkEngineers #5G #DataAnalytics #TelecomTransformation #telco #digitization #automation #mothernature #savenature #customerexperience #customercomplaints #zerocarbon #benchmarking #sales #4G #Management #leadership #ai #ml

What an incredible journey! 🚀 We are thrilled to share the success of the first #Microsoft #DigitalContactCenter Challenge in Austria. Over just 1 1/2 days on April 25th and 26th, Customer Service Leaders, Business, and Technical Users from Wien Energie GmbH, illwerke vkw, Salzburg AG, and UNIQA Insurance Group, together with their Microsoft partners ORBIS Austria GmbH, Span, BE-terna, and Avanade, came together to transform their contact centers with #AI and #Copilot. The results, presented on May 21st, were nothing short of remarkable. Each team demonstrated how artificial intelligence can revolutionize #customerexperience and #agentproductivity. From AI-driven routing to multilingual voice chats, the innovations showcased promise significant efficiency gains and enhanced customer satisfaction. We are proud of the collaborative efforts and the outstanding outcomes achieved in such a short time. This recap video captures the essence of the event and the impactful solutions developed. A big thank you to all participants and partners for their dedication and innovation. 🙌 Curious to see the highlights? Check out our recap video below! 🎥 #AI #CustomerService #DigitalTransformation #Innovation #MicrosoftPartners #DCCChallenge #Austria #CustomerExperience #AgentProductivity

Last two days, an unique event for our best customers from the Energy Industry took place in Munich, Microsoft Executive Briefing Center hosts AI for Power Industry. It was an opportunity to learn about the latest trends, challenges and opportunities of AI-based transformation in the Energy sector. Key takeaways from the event: 💡      AI is crucial for the future of the energy industry, as it enables process optimization, efficiency improvement, security enhancement and emission reduction. 💡      Generative AI is a new paradigm in AI, which allows creating new content, solutions and scenarios based on data and goals. It can be applied in various areas of the energy industry, such as production forecasting, meter data analysis, customer service or Digital Twin. 💡      Modern Cloud Data Platform is the foundation for implementing AI in the energy industry, as it provides scalability, flexibility, integration and security of data. The platform also enables the use of advanced analytical and AI tools, such as Azure Synapse Analytics, Azure Machine Learning, Azure Cognitive Services or Azure Fabric. 💡      Microsoft customers from the energy industry shared their experiences and successes in implementing AI in their organizations. Examples of such customers are Slovenské elektrárne, Grupa TAURON, ČEZ or PPC S.A. (Public Power Corporation). 👏 Thanks Marcin Piekarski and Artur Grabowski for participation and great discussion. 👏 Thanks Wojciech Kozok for great presentation about MDM in Grupa TAURON with context of challenges for distribution operators in the era of ongoing digital transformation and CSIRE update. 👏 Thanks Mansour Belhadj, Konrad Napieralski, Jakub Kúdela, Tomasz Niebylski for make this event happened. P.S. There was also a coffee ... with 3D printer :) #Microsoft #Orlen #Tauron #SlovenskeElektrarne #CEZ #PPC #AI #Azure #GenAI #DigitalTwin