I am not normally the "go to the Manager" type... I am usually just the "I'm not going to EVER go back there again" kind... but in this situation.... I am taking it to the top. There is such a thing as customer service... and I feel that this store should check into it... and possibly also some sensitivity training...
This is the story I shared on facebook... and also on Twitter.
So basically what happened was that Gracie was being a little monkey in the store..and throwing some massive tantrums. i am NOT even going to defend her... she was being horrible... She was fine in Costco and for some reason when we went into Work Wear she melted down... so I told the girl who was helping me find a present for my Son in law that I was just going to get a gift card instead, because she was just being too hard to manage. Then I called my daughter Krystal and asked if she could watch the kids while I finished shopping... I went in line and stood there for the ten minutes it took to get to the front, purchased the card and a couple toys for the kids... all the while trying to hold Gracie in one arm while she had her tantrum... At one point she actually ran away... (while i was in the middle of doing my debit transaction...) so I sat her on the counter where I could keep her until I finished... After that she actually calmed down, and a lady I knew in there gave me a kleenex so I could clean her up... I grabbed my purchases and took Gracie off to the side by the door (because we were leaving) and blew her nose, and was in the process of talking to her and wiping her nose and eyes... when the STORE OWNER came up to me and said... "Maam, you need to take your child and leave the store." I was already embarrassed by Gracie's behavior... and anyone who has ever had a child misbehave in public knows how humiliating that can be. I guess I could have left the second she started acting up... but I had 4 days till Christmas, and I was on the East end, while I live on the North... so it seemed easier for me to finish my transaction, and then take her home - or to Krystal's to deal with the problem.
I was extremley angry, but even more humiliated.... I have never been actually removed from a store before... and REALLY... Kick me out after you take my one hundred dollars..... REALLY???? When I am already on my way out??
My friend who was in the store and gave me the kleenex came out to talk to me and then sat with the kids while I took my items back into the store and returned all of them.... The owner disappeared.... I never did see her again... so I had to give my complaint to the young clerk and assistant manager at the counter...neither of whom would look at me, or discuss the issue.
Later that day, I went to the North store, and met with the district manager for Sask. who happened to be there that day, and is her boss. He was very apologetic... and told me he would be dealing directly with the situation himself... he is supposed to call me back tomorrow.... I told him I felt that sensitivity training for his store owners is something they might want to consider. I don't expect anyone to like me or my children or the way they behave... but I do expect to be respected even when my angels are being rotters.... and to kick me out AFTER i spent my money? Not happening... What happens to the next poor parent who is having difficulty with their kids? I don't want anyone else to go through that...
We have also twittered the situation (without using the owners name) and have already been contacted by head office...
I won't be going back to that store regardless of any apologies or situations being dealt with... It was very embarrassing...
I have also heard back from several people including some employees of Work Wear World who have either had problems with the East end store themselves... or in the case of the employees of the other store have been hearing all kinds of comments and complaints from customers for a while that there is some serious rudeness happening there...
It looks bad on the company as a whole, so I hope that it is dealt with. Unfortunately, that was my first experience in a Work Wear World, and will probably be my last...
This is the story I shared on facebook... and also on Twitter.
So basically what happened was that Gracie was being a little monkey in the store..and throwing some massive tantrums. i am NOT even going to defend her... she was being horrible... She was fine in Costco and for some reason when we went into Work Wear she melted down... so I told the girl who was helping me find a present for my Son in law that I was just going to get a gift card instead, because she was just being too hard to manage. Then I called my daughter Krystal and asked if she could watch the kids while I finished shopping... I went in line and stood there for the ten minutes it took to get to the front, purchased the card and a couple toys for the kids... all the while trying to hold Gracie in one arm while she had her tantrum... At one point she actually ran away... (while i was in the middle of doing my debit transaction...) so I sat her on the counter where I could keep her until I finished... After that she actually calmed down, and a lady I knew in there gave me a kleenex so I could clean her up... I grabbed my purchases and took Gracie off to the side by the door (because we were leaving) and blew her nose, and was in the process of talking to her and wiping her nose and eyes... when the STORE OWNER came up to me and said... "Maam, you need to take your child and leave the store." I was already embarrassed by Gracie's behavior... and anyone who has ever had a child misbehave in public knows how humiliating that can be. I guess I could have left the second she started acting up... but I had 4 days till Christmas, and I was on the East end, while I live on the North... so it seemed easier for me to finish my transaction, and then take her home - or to Krystal's to deal with the problem.
I was extremley angry, but even more humiliated.... I have never been actually removed from a store before... and REALLY... Kick me out after you take my one hundred dollars..... REALLY???? When I am already on my way out??
My friend who was in the store and gave me the kleenex came out to talk to me and then sat with the kids while I took my items back into the store and returned all of them.... The owner disappeared.... I never did see her again... so I had to give my complaint to the young clerk and assistant manager at the counter...neither of whom would look at me, or discuss the issue.
Later that day, I went to the North store, and met with the district manager for Sask. who happened to be there that day, and is her boss. He was very apologetic... and told me he would be dealing directly with the situation himself... he is supposed to call me back tomorrow.... I told him I felt that sensitivity training for his store owners is something they might want to consider. I don't expect anyone to like me or my children or the way they behave... but I do expect to be respected even when my angels are being rotters.... and to kick me out AFTER i spent my money? Not happening... What happens to the next poor parent who is having difficulty with their kids? I don't want anyone else to go through that...
We have also twittered the situation (without using the owners name) and have already been contacted by head office...
I won't be going back to that store regardless of any apologies or situations being dealt with... It was very embarrassing...
I have also heard back from several people including some employees of Work Wear World who have either had problems with the East end store themselves... or in the case of the employees of the other store have been hearing all kinds of comments and complaints from customers for a while that there is some serious rudeness happening there...
It looks bad on the company as a whole, so I hope that it is dealt with. Unfortunately, that was my first experience in a Work Wear World, and will probably be my last...
