Front

Hear what’s next for Front from new CEO, Dan O’Connell! Join us on Thursday, July 18 at 10 am PT for an exclusive virtual event with Dan O’Connell to learn: • What’s next with AI, automation, and customer insights • The latest on Front’s vision and roadmap • All about our newest feature updates Register here: https://hubs.la/Q02F1YLm0 Can’t make the live event? Register anyway and we’ll send you the recording after.

Why settle for standard self-serve support when you can make it your superpower instead 🦸 Join customer service leaders Kenji Hayward, Maxime Manseau, Nisha Baxi, and Susana de Sousa as they share expert advice on how to make self-service your customer’s most loved form of support. In this webinar, you’ll learn how to: 🤩 Create personalized, valuable experiences that lead customers to success 📈 Scale support through self-service channels and streamline for faster resolutions 📏 Measure the performance of your self-serve resources like community, chatbots, and knowledge base Save your seat: https://hubs.la/Q02G7ghB0

❌ Out: time sinks ✅ In: team syncs Reading through long conversation threads can take a lot of time, and it’s easy for important details to get buried in dozens of messages. The latest updates to AI Summarize accelerate response time so you can delight customers. • Headline summary: catch up instantly with a short headline that gives the TL;DR of a convo • Automatic summary updates: let AI do the work of summarizing new information when another comment or message comes in • Generate summaries in over 15 supported languages https://bit.ly/3W7GOUv

What’s next for Front? What does the future of customer service look like? Find out the answers to these and more at our virtual event with Front CEO, Dan O’Connell on July 18th at 10 am PT. Plus: you won’t want to miss our newest feature updates 👀 Register here: https://bit.ly/4cuE09x Have your own questions for Dan? Submit them here: https://bit.ly/4eEQltc

🪄 We’ve updated AI Compose to get your messages juuuust right. • Pick the perfect tone: whether professional, friendly, or empathetic, AI Compose has got you covered • Grammar and spell check: rest easy knowing Ai will automatically correct errors before you hit send • Quickly translate to and from 15 languages: meet your customers where they’re at and communicate in their preferred language See how AI Compose can help you craft a perfect response: https://bit.ly/3VQF94l

How can you turn a tough situation into a great customer service experience? We spoke to Erik Finch at Boundless Immigration, who shared his #ServiceSecret to change an unhappy customer into a lifelong fan: "It's more about creating confidence for the customer that what they're asking for or what they paid for is at least as much or more than what they expected." See how you can deliver exceptional customer service that retains and grows your business: https://hubs.la/Q02D6BP20

We’re excited to introduce Connectors 🔗 Connectors ensure your team gets more done, without switching apps. Reference shipment, order, and booking information, and more—right in your inbox. You can even use third-party data to power your workflows, and coming soon: take action in other systems. https://bit.ly/4cJNmOt

Supercharge team efficiency with macros ⚡ Perform several actions at once – move messages, tag conversations, notify other teammates, and more — with just one click. Learn more: https://bit.ly/3xDy7I3

Us when G2 badges drop 🏆 There's nothing better than knowing our customers love what we've built to support them. Here's to another quarter of building THE customer service solution that thousands of teams use to delight their customers, engage their teams, and build stronger businesses. https://hubs.la/Q02Fd8X10

It’s not every day that you get to pick the brain of a successful CEO 👀 Dan O'Connell is ready to answer your questions on Thursday, July 18th at 10 am PT and share what’s next for Front. Check the comments to see how to submit your questions. You may hear it answered at our upcoming virtual event! We hope to see you there! https://bit.ly/3ziS4nN