Zendesk

Zendesk AI puts humans first: https://zdsk.co/3U0DesO At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours.

Last week, I visited Seattle to meet with the AWS team to talk about how to accelerate the already great collaboration between our companies. We have had a long-standing partnership and it was great to discuss AI's current and future impact on the business world. Together, we're committed to ensuring that businesses are equipped with the tools they need to thrive in an ever-evolving digital landscape. Thanks to Colleen Aubrey and Rachel Fohrman for a great two days.

📊👀 Control important customer data with AI -- learn how to do it effectively with our free AI for CX guide: https://zdsk.co/4fuE1wd

💡 Register for the Zendesk AI Summit and invest in the future of AI: https://zdsk.co/3WxN0Ee ⚡️ Dive deep into emerging trends, hear powerful insights from industry leaders, and get a first look at new Zendesk AI innovations.

Great to see Zendesk customer Samsara achieve CX transformation for their business!

🚀 Learn how to reach the next level of CX security with Zendesk ADPP: https://zdsk.co/3A9hAMW 🔐 Today's the day: Join Senior Product Marketing Manager Peter Gillon and learn how to meet your unique CX security needs with an additional level of data protection.

The numbers are in. For the third year in a row, customer experience scores in the U.S. have declined, according to Forrester. The average CX score now sits at 69.3 out of 100 – the lowest since 2016. As the The Wall Street Journal recently reported, this decline comes at a time when consumers are already feeling the pinch of paying more for less, thanks to shrinkflation (I.e.: product sizes shrinking despite prices remaining the same) and hidden fees. They're rightfully skeptical about the value they're getting, and a subpar customer experience only adds to that skepticism. So, what's the solution? It's simple: companies need better CX solutions. For too long, we've seen businesses throw AI at the problem without proper planning or execution. In the customer experience space, it's necessary to take a different approach, one where AI solutions are built on a foundation of deep customer understanding and rigorous testing. We need to empower agents, not replace them, with tools that streamline workflows and free them to focus on what matters most: human connections. Consider Catapult’s story. Catapult is a leading tech company that helps sports teams and athletes track performance and unleash their full potential through wearables and video analysis. By implementing Zendesk AI, they've achieved remarkable results including a 50% decrease in first reply time. But the impact goes beyond the numbers. As Catapult's Director of Customer Support Thomas Powers shares, “Participating in the early access program for AI and intelligent triage allowed us to provide direct feedback to product managers. The way we’re utilizing it today is to prioritize our customer tickets coming in and gain insight as soon as possible, so we can make better decisions.” This is the power of AI when prioritized properly. It's not about replacing human interaction; it's about enhancing it to increase satisfaction. It's about giving agents the tools they need to provide faster, more efficient, and ultimately, more human-centered support. And it’s about providing a solution that delivers real results. Your customers, and your bottom line, will thank you for it. #AI #CX #customersatisfaction  https://lnkd.in/gKUN3AVV

As a basketball fan, I always look forward to watching teams from across the world compete at the Olympic games. This year, we’ve seen AI making waves with tracking athlete performance, improving site accessibility, and more, but there is one area that really caught my attention. “Your Daily Olympic Recap on Peacock”, using voice powered by AI. Voice AI capabilities have grown tremendously in recent years. This isn’t the future, it’s happening now and is set to rapidly enhance AI-powered experiences. I’m already excited to think about where we’ll be in just two years, when the world’s top athletes gather again in Milan. Have you listened to the AI-powered recap - what’s your take? https://lnkd.in/gX8CdDiK #VoiceAI #AI #Olympics2024 

💡 Customer intent goes beyond what customers say — it's what they truly need. Read our guide to learn how AI can help you better understand customer intent: https://zdsk.co/3YeyzXQ

📹 Vimeo turns to Zendesk for enterprise-level CX solution: https://zdsk.co/4bNo1SV 💡 The AI-powered video platform looked to Zendesk to build a streamlined solution that allows agents to surface accurate data, work more efficiently, and drive higher customer satisfaction. The result? Happier agents and happier customers.