Why settle for standard self-serve support when you can make it your superpower instead 🦸 Join customer service leaders Kenji Hayward, Maxime Manseau, Nisha Baxi, and Susana de Sousa as they share expert advice on how to make self-service your customer’s most loved form of support. In this webinar, you’ll learn how to: 🤩 Create personalized, valuable experiences that lead customers to success 📈 Scale support through self-service channels and streamline for faster resolutions 📏 Measure the performance of your self-serve resources like community, chatbots, and knowledge base Save your seat: https://hubs.la/Q02G7ghB0
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Ready to take your customer support skills to the next level? Our FREE resource, "Mastering Customer Support: Crafting Quality Responses for Lasting Impact" by Adjmali Kwitonda, is here to guide you! 👉 Download your copy now: https://bit.ly/3LB7xmv Discover proven strategies for: ✉️ Structuring your emails effectively 👋 Creating impactful greetings 🔁 Restating issues to ensure clarity 🛠️ Providing clear steps for issue resolution ❓ Asking the right questions ❤️ Showing genuine empathy Don't just respond; connect, understand, and leave your customers feeling heard and valued. #CustomerSupport #TechnicalSupport
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Are customer service calls eating into your sales team's productivity? Ignite Media Solutions has the answer! Our AI technology ensures calls are directed to the right people, freeing up your team to focus on delivering outstanding customer care. Improve your ROI and boost team satisfaction with Ignite. Learn how we can streamline your operations!
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Are customer service calls eating into your sales team's productivity? Ignite Media Solutions has the answer! Our AI technology ensures calls are directed to the right people, freeing up your team to focus on delivering outstanding customer care. Improve your ROI and boost team satisfaction with Ignite. Learn how we can streamline your operations!
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A common question I get asked... Why Datel for Sage support? If you're all about the cheapest deal, Datel might not be your spot. But, if you're into exceptional service, unbeatable expertise, and a partner that wants to see your business thrive, Datel's got your back. 💼✨ Listen to our Customer Support Directors Stuart Morland take on what sets up apart below.🚀 #Datel #Sage200 #Support #SageX3 #SageIntacct
🌟 What makes us stand out in customer support? 🌟 🔊 In a recent webinar, Stuart Morland, our Customer Support Director, shared insights on what sets our support team apart. From their expertise and experience, to their super customer-facing approach, it's all about delivering 'world-class support.' Stuart emphasises the importance of interaction and knowledge, highlighting how our support team communicates seamlessly across the business. Their dedication to gathering insights ensures high-quality responses tailored to our customer’s needs. #SageSupport 🟥
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🌍📢 Happy #WorldListeningDay! In shared services, active listening is the key to unlocking customer excellence. Here's why: 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐍𝐞𝐞𝐝𝐬: By truly listening, we can identify customer pain points and tailor solutions that meet their specific requirements. 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐓𝐫𝐮𝐬𝐭: Taking the time to listen fosters trust and strengthens relationships with our clients. 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠: Active listening allows us to anticipate customer needs and proactively address potential issues before they arise. 𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐭𝐢𝐩𝐬 𝐟𝐨𝐫 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐥𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠? Share them in the comments below! #SharedServices #CustomerExcellence #WorldListeningDay2024 #OpsMaven
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Watch this on-demand webinar to hear from customer service experts how you can streamline operations and drive business success: http://spr.ly/6041PaWMl
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Sprinkling Magic on your Customer Experience | I Enable Leaders to Delight their Customers by Creating Customer Experiences that Turn their Competitors Green with Envy, so you Win More Customers and Grow Loyalty
5 W’s of customer listening & understanding… So you are considering listening to your customers or improving your current listening plans Here are five tips to help set you up for success when collecting feedback from your customers 1. WHY are you listening to customers? - Your goals will shape the key questions to ask 2. WHAT are you going to do with the feedback? - How will you drive action to improve? 3. WHERE in the customer’s journey are you going to listen? – what channels to listen to 4. WHEN are you going to feedback to customers? – closing the loop, building trust 5. WHO in your business needs to make this happen? Follow these 5 and the answers will shape your customer listening for success Which one will you add/improve first?
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Watch this on-demand webinar to hear from customer service experts how you can streamline operations and drive business success: http://spr.ly/6043RpSuR
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Customer success professionals, how do you tailor your communication style when dealing with a diverse range of clients in your portfolio? Submit your answer to this question on Featured, and get featured on ClientRelations.io: https://lnkd.in/gZWHtxkf Deadline: 2024-Jul-08 #ClientRelations #CustomerRelations
Customer success professionals, how do you tailor your communication style when dealing with a diverse range of clients in your portfolio?
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Always prioritize calls over emails, especially with angry customers. Calls allow you to: → Notice non-verbal cues. → Talk it out and find a solution. → Show customers you care. But most importantly, this is how you forge genuine connections. It might be difficult at first, but it gets easier. I promise. --- 👋🏽 Want free templates, guides, and other Customer Success resources? Join other CS Pros & subscribe to CS Spotlight: buff.ly/49GTB3R (it’s 100% free)
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Front Ranks Among Highest-Scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2022