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Better Living Through Creepy Technology? Exploring Tensions Between a Novel Class of Well-Being Apps and Affective Discomfort in App Culture

Authors:

John S. Seberger,

Prabu DavidAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 8, Issue CSCW1

Article No.: 22, Pages 1 - 39

https://doi.org/10.1145/3637299

Published: 26 April 2024 Publication History

Abstract

Well-being apps promise to improve people's lives. Yet evidence shows that the data-hungry app culture that contextualizes well-being apps normalizes the user experience of affective discomfort. This apparent contradiction raises a difficult question: Is it responsible to ask people to improve their well-being by engaging further with an app culture that normalizes affective discomfort? We approached this question by deploying an online, scenario-based survey (n=688) about a fictional, but realistic well-being app called "Thalia." Thalia represents a novel class of well-being apps that are envisioned to: (i) utilize AI-driven facial recognition and analysis; and (ii) collect data for use in medical contexts. We found that people perceived Thalia to be affectively discomfiting even as they judged Thalia to be beneficial. Such findings imply a trade-off between 'better living through technology' and the negative affective implications of surveillance capitalistic app culture. Such a trade-off necessitates high-level analysis of just what "well-being" means in the context of contemporary app culture. Through analysis and discussion, we explore a troubling interplay between novel well-being apps and affective discomfort that requires careful attention from HCI researchers if human-centered well-being -- flourishing -- is truly what our products are intended to foster.

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Cited By

McWhorter RLaurie M(2024)Invasive and Creepy TechnologiesDisruptive Technologies in Education and Workforce Development10.4018/979-8-3693-3003-6.ch004(70-94)Online publication date: 30-Jun-2024
https://doi.org/10.4018/979-8-3693-3003-6.ch004
Choung HDavid PLing T(2024)Acceptance of AI-powered facial recognition technology in surveillance scenarios: Role of trust, security, and privacy perceptionsTechnology in Society10.1016/j.techsoc.2024.10272179(102721)Online publication date: Dec-2024
https://doi.org/10.1016/j.techsoc.2024.102721

Index Terms

Better Living Through Creepy Technology? Exploring Tensions Between a Novel Class of Well-Being Apps and Affective Discomfort in App Culture
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 8, Issue CSCW1

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April 2024

6294 pages

EISSN:2573-0142

DOI:10.1145/3661497

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Published: 26 April 2024

Published in PACMHCI Volume 8, Issue CSCW1

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McWhorter RLaurie M(2024)Invasive and Creepy TechnologiesDisruptive Technologies in Education and Workforce Development10.4018/979-8-3693-3003-6.ch004(70-94)Online publication date: 30-Jun-2024
https://doi.org/10.4018/979-8-3693-3003-6.ch004
Choung HDavid PLing T(2024)Acceptance of AI-powered facial recognition technology in surveillance scenarios: Role of trust, security, and privacy perceptionsTechnology in Society10.1016/j.techsoc.2024.10272179(102721)Online publication date: Dec-2024
https://doi.org/10.1016/j.techsoc.2024.102721

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