Phone Banking Numbers
Overview
At IDBI Bank, we always endeavor to raise the bar to meet the rising requirements of our customers, by providing quality services to suit their varied banking needs. IDBI Bank phone banking service is yet another technology and customer centric step in that direction.
Phone Banking is a telephone banking service that gives information about your accounts on a 24 *7 basis from anywhere, at any time. IDBI Bank Phone banking service can be availed through the IVR (Interactive Voice Response) or manual assistance through Phone banking Executives by calling our toll free numbers 18002094324 or 1800221070 & chargeable number 02267719100.
Self Service Options
IVR mode is a self-service option for customers to access their Banking account details after authentication with Customer ID and Telephone Personal Identification Number (T-PIN) or Debit Card Number & ATM PIN to access various services on their account or give requests without having to visit the branch. If the customer chooses manual assistance, he is connected to a phone banker and is required to answer certain verification questions in order to get his account details. Account holder’s verification is mandatory to ascertain the authenticity of the customer as well as for the security of the account.
Phone Banking Numbers
Toll-Free Numbers
Contactable from Most Mobile and Landline Operators
Call Centre Numbers
Chargeable for customers
Hotlisting
Contactable from Most Mobile and Landline Operators
Debit Card Blocking through SMS
- In case you remember your Card number
SMS BLOCK < Customer ID> < Card Number > to 5676777
Eg: SMS BLOCK 12345678 4587771234567890 to 5676777 - In case you do not remember your Card number
SMS BLOCK < Customer ID > to 5676777>
Eg: SMS BLOCK 12345678 to 5676777
Credit Card Queries
- 24x7 Customer Care Toll-free number: 1800 425 7600
- Non Toll-free number (Call Charges Applicable): 022 - 4042 6013
- Email ID: idbicards@idbi.co.in
- Toll Free numbers: 1800 208 1947 (For Delight Points related queries)
- For Delight Points related queries - membersupport@idbidelight.com
- Click here to visit the Credit Card Grievance Redressal section
Services We Offer
Deposit Account Services
- Information on Balance of all accounts in the Customer ID and last 5 Transactions
- Stop cheque
- information on status of Cheques Issued or Deposited.
- Request for Cheque Book
- Request for Statement by E-mail: you can give as many requests for statement on email for any 3 months using the self-service option in Phone Banking free of charge.
- Email ID updation request you can call us from your registered mobile number and self authenticate to update email id in your account
- Unblocking of debit card for online payments call us from your Registered Mobile Number and self authenticate on IVR to place a request for unblocking your debit card
- Request for redemption of debit card loyalty points
- PAN updation call us from regd. Mobile number & authenticate with TPIN/ATM PIN)
- Aadhaar verification with bank account(s): You can carry out instant OTP based Aadhaar authentication as well as link Aadhaar to your savings bank account on IVR.
Retail Individual account holders can generate their ATM PIN instantly anytime, anywhere through IVR, free of charge if their mobile number is registered in the account for receiving OTP.
Through phone banking agent:
- Hotlisting of debit card and other digital channels viz. UPI, Inet & Mobile banking
- Reporting of unauthorized/fraudulent transactions
- Request for replacement debit card in case of loss/theft/misplacement (call from RMN is mandatory)
- Information / Issues on usage of - ATM, Internet Banking or Mobile Banking, branch locations & contact numbers, etc.
- Account transaction enquiry
- Fixed deposit enquiry
- Loan related queries
- Liabilities and Asset products information.
- Foreign Exchange Rates
- Deposit Rates
- Demat Account Holding details
- Demat Account transaction enquiry
Loan Account Services
Customers having a ‘loan only’ relationship with us can generate their TPIN with their customer id and following the IVR to generate a code of their choice by pressing 4 in the main menu of phone banking which pertains to “Loans”.
- Check outstanding balance
- Last five transactions/EMI deductions
- Request for provisional certificate
- Request for loan account statemen
DEMAT Account services
- “Holding Statement” in Ascending / Descending Order
- Holding Statement by Fax / Mail / Email
- Last Five Transactions
- Transactions Statement by Fax / Mail / Email
- Billing Details
Through Phone Banking Agent
Benefits
Eligibility
- All retail individual & Proprietorship Current account holders having a valid & active debit card & ATM PIN can use this service.
- Individual account holders who are minors are presently not allowed to use phone banking.
- Joint Account holders with no other primary account ” cannot avail of the service.
- HUF / Club / Trust / Association accounts are also not eligible for phone banking.
- Pvt Ltd, LLP or any other partnership accounts as well as corporate accounts are also not eligible for phone banking service.