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What is Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Can't re-install Zoom; have to force quit the installer

I un-installed it because the update wouldn't work; had to force quit that. In the last 6 months when using Zoom my MacBook Air has frozen up. Can still watch the Zoom but can't use any controls for Zoom or on my computer; have had to use the power b...

pws by • New Member
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Creating a priority routing protocol

Trying to create a routing profile that will prioritize who will receive calls in a given ZCC queue. Set up the routing profile with multiple agents being given the highest priority (3) and then one agent at priority (2) and one agent at priority (1)...

VWL-AF by • Newcomer
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Agent Time Clock

Is there a report in the Zoom Contact Center that tracks agents time as a time clock? For example, if an agent logs into a campaign and logs out the platform tracks agent's activity. Talk time, wrap up time, etc.

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