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Recording a voicemail drop message.

SSimmons1
Newcomer
Newcomer

I need to prerecord a voicemail message I can drop into a prospect's voicemail when they don't answer. How do I make this happen?

4 REPLIES 4

erikminter777
Newcomer
Newcomer

I also need help with this. There seems to be no way to automatically send a voicemail when a user doesn't pick up. This feature would greatly benefit outbound call efficiency.

jesopone
Newcomer
Newcomer

This would be a fantastic feature, cloud call offers it.

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi everyone, 

 

Thank you for taking the time to offer your input on Voicemail capabilities with ZCC. Currently, Zoom Contact Center offers an agent-based dialer that includes preview and progressive dialing algorithms.

Read more on this here:  https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0073775#mcetoc_1hmne0l793l

 

CarlaA_0-1722029786934.png

 

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

I noticed it says that if a voicemail drop is acknowledge, it will play a pre-recorded message and then transfer to an agent.   Can i play the pre-recorded message and then hangup? could this happen automated, so the dailing agent doesn't have to stay on the line.  This would be a game changer.  Cloudcall and Outreach have similar service on their VOIP.