Need to understand if phone management is related to Zoom Contact Center

[hyperstrato]

Hello Everyone,

I just need to understand if Phone Management is required to operate Zoom COntact Center in any way. What i understand is that if you have a global phone assigned to Call Queue/Auto Attendant the system itself manages the routing of call and Phone assignment to individual users are not required in any way. Can someone confirm.

Thanks in Advance!

[A20]

That's correct! When using Zoom Contact Center with a global phone number assigned to a call queue or auto attendant, the system manages the routing of calls and assigns them to individual users. In this case, phone management is not required.