Front

No one wants an upset customer. Thankfully patience and empathy can turn a not-so-great moment into an above-and-beyond customer experience. Wondering how to deliver “thank you for sticking with me” support despite less-than-ideal customer issues? Model your internal QA process after our award-winning support team to deliver above and beyond support for every customer, every time. https://bit.ly/4cf7GGP We’d love to hear from you! Share what Above and Beyond support looks like to you in the comments below 👇 #AboveandBeyondChallenge

Skip creating template responses or answering the same questions over and over 🙅 If an inquiry can be handled with knowledge base content, AI tees up a reply for agents to review and send with a single click 🙌 This feature is currently in beta. Activate now to secure your spot. Learn more: https://bit.ly/3LOIz2D

61% of customers prefer to self-serve support online, but only 13% are able to reach resolution using self-service tools. Susana de Sousa shares three things to consider for improving your self-service journey: 🔍 ACCESSIBILITY: help your customers easily find your self-service channels so they know where to look when they have a question 🔁 FEEDBACK LOOPS: observe how customers are interacting with your self-service options to inform what to improve next 👥 SEGMENTATION: different customer groups have different needs, and a one-size-fits-all approach will fail to meet their requirements Catch the recap to get more expert advice on how you can scale delightful customer experiences with self-service support: https://bit.ly/3yeEphF

Let’s celebrate the end of the week with a little Friday #ServiceSecret courtesy of Boundless Immigration. Take the time to understand the details and look at their specific needs. Personalized support is the key to making your millionth customer feel like one in a million. See how you can deliver game changing customer service that wins customers for life. Learn more: https://bit.ly/4duaCjF

Categorize conversations based on the topic or sentiment of the message with AI tagging. With AI tagging, you can: 👥 Give immediate context to your team 😀 Easily track customer happiness and escalate urgent issues 📊 Improve reporting by keeping tabs on the topics that come up the most ⚡Automate your workflows to move messages, assign them, auto-reply, and more This feature is currently in beta. Activate now to secure your spot. Learn more: https://hubs.la/Q02JtFbk0

What’s the recipe for above and beyond support? Resolving an issue quickly, clearly, and accurately…with just a sprinkle 🤏 of levity (when appropriate, of course!) See how an internal support QA process can be the secret sauce to help your entire support team deliver above and beyond support on the regular https://hubs.la/Q02Hl1170 Now tell us: how does Above and Beyond support show up for you? #AboveandBeyondChallenge

Welcome to the team, Meredith Finn! As Front’s new CFO, Meredith will draw on decades of finance and operating expertise to help us innovate, expand, and deepen our commitment to bringing the next generation customer service platform to life 🚀 Learn more: https://lnkd.in/eyvud2d3

❌ Stop digging through inboxes to see how an issue has been solved in the past! AI instantly surfaces similar conversations to give agents a shortcut to a solution 🪄 This feature is currently in beta. Activate now to secure your spot. Learn more: https://hubs.la/Q02Hk-RQ0

We’re playing checkers, while Accu is playing 3D chess 🤯 Accu’s #ServiceSecret is to make the first move and reach out to their customers before their customers do. “It’s all about giving the customer something that they wouldn’t expect. That’s fantastic service.” See how Front makes it easy to deliver proactive customer service: https://hubs.la/Q02HKPfL0

Last call! Don’t miss our panel on self-service support with top leaders who’ve built customer experiences for Airbnb, Birdie. Gong, and Loom. Hear their expert advice on: ⭐ Leading customers to success with personalized, valuable experiences ⏩ Scaling self-serve support to streamline faster resolutions 📊 Measuring how effective self-service channels are at solving customer issues Register now to attend live or receive a copy of the recording: https://hubs.la/Q02HKQqq0