Acronyms and Thingamajigs

If you have ever spent time with a group of people from the same industry that you’re not a part of, you know how narrow we can all be at times. There are acronyms and terms you have no clue how to decipher. It’s almost as if they are speaking another language, their own language.

We think we’re being clear but we have to understand that our thoughts may not align with others’ understanding. When we take the time to step back, breathe, and gain more insight into how others are perceiving us, we stand a better chance of understanding each other.

Technical speak and industry specifics are often needed but sometimes just boiling things down to the most basic level is the best way to avoid misinterpretation. If we take a moment and suspend our beliefs to check for understanding, conflict can be avoided and teamwork can be improved.

It's worth a shot.
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Keep it Simple

If you have ever spent time with a group of people from the same industry that you’re not a part of, you know how narrow we can all be at times. There are acronyms and terms you have no clue how to decipher. It’s almost as if they are speaking another language, their own language.

I was in a client meeting last week and we had to stop and realize we had become so insular we had lost the plot. One of the team members stood up and said; “Can we just speak English, please!” and it broke the ice.

We do it in our everyday lives and relationships.

We think we’re being clear but we have to understand that our thoughts may not align with others’ understanding. When we take the time to step back, breathe, and gain more insight into how others are perceiving us, we stand a better chance of understanding each other.

Technical speak and industry specifics are often needed but sometimes just boiling things down to the most basic level is the best way to avoid misinterpretation. If we take a moment and suspend our beliefs to check for understanding, conflict can be avoided and teamwork can be improved.

Maybe simple is our best strategy?
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Asking and Listening

We admire those who seem crystal clear on their calling, their goals, and their passions. Most of us perhaps just think we are clear. But it can be tough when mortgages and car payments and our myriad responsibilities can crush our day. Corporations often compensate people for being agreeable and not making a fuss.

To get clear, I think we need to stop thinking the answer is one crisp well-crafted sentence. We can get clear by deciding what we don't want to do, who we may want to avoid, who could be a good fit, and how we want to spend the rest of our lives.

Here's an idea; let's reach out to two people tomorrow who will help us and tell us the truth and have that open conversation. Share that big idea you have, get some feedback, and ask them for one idea that may push it forward. Saying no is easy, finding out how is where the work resides.

Let’s be open for real answers.
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Lead in Plain Language

If you have ever spent time with a group of people from the same industry that you’re not a part of, you know how narrow we can all be at times. There are acronyms and terms you have no clue how to decipher. It’s almost as if they are speaking another language, their own language.

I was in a client meeting last week and we had to stop and realize we had become so insular we had lost the plot. One of the team members stood up and said; “Can we just speak English, please!” and it broke the ice.

We do it in our everyday lives and relationships.

We think we’re being clear but we have to understand that our thoughts may not align with others’ understanding. When we take the time to step back, breathe, and gain more insight into how others are perceiving us, we stand a better chance of understanding each other.

Technical speak and industry specifics are often needed but sometimes just boiling things down to the most basic level is the best way to avoid misinterpretation. If we take a moment and suspend our beliefs to check for understanding, conflict can be avoided and teamwork can be improved.

When in doubt, make it simple.
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Kneale Mann | People + Priority = Profit
New Book out in 2016 – Details soon!

Let's Get Clear

I went through an exercise recently with a colleague and friend. We have worked together and been friends for years. We were talking about a bunch of things; life, work, family, goals, dreams, strengths, what we want to do with the rest of our lives. It was a great conversation.

Then he asked; “Are you clear what you want?” I thought he was asking a career question but it was deeper than that. He has two small children and his priorities have shifted. He no longer wants to spend the wee hours of the night behind his desk. He wants to spend time with his kids while his desire to do meaningful work is stronger than ever. But meaningful doesn't mean grinding in the trenches to climb a factious ladder.

False evidence appearing real

Last week, I had a similar conversation with someone I’ve known for years and we ended up talking about the same thing but in the context of our own lives and those around us. He said people are scared. They are scared to make mistakes, take chances, be bold, and truly be innovative.

We admire those who seem crystal clear on their calling, their goals, and their passions. Most of us perhaps just think we are clear. But it can be tough when mortgages and car payments and our myriad responsibilities can crush our day. Corporations often compensate people for being agreeable and not making a fuss.

Does it have to be that way?

To get clear, I think we need to stop thinking the answer is one crisp well crafted sentence. We can get clear by deciding what we don't want to do, who we may want to avoid, who could be a good fit, and how we want to spend the rest of our lives.

So reach out to two people tomorrow who will help you and tell you the truth and have that open conversation. Share that big idea you have, get some feedback, and ask them for one idea that may push it forward. Saying no is easy, finding out how is where the work resides.

Let’s get clear. Let’s ask for help. Let’s be open for answers.
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Kneale Mann | People + Priority = Profit

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Customer Service in Two Steps

If you were to ask everyone you know if they enjoyed receiving great customer service, the suspicion is most (all) would say yes. If you asked them if they received great customer service 100% of the time, the suspicion is most (all) would say no.

If you asked them if they would enjoy working in a company which supports value-based collaborative culture, most (all) would say yes. Then ask how many have experienced or experience it in their career, and far too many would say no.

Add it up...

So if all of those facts were true, do the math, some of us are giving less than great customer service or failing to create strong company culture. So how do we fix that and work to toward what we say we want?

Here are two suggestions: 

Provide superior customer service to your customers, your partners, and your team through strong leadership, culture, and communication.

Then repeat daily.
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Kneale Mann | Leadership and Culture Strategist, Writer, Speaker, Executive Coach engaging leaders to build successful talent and profitable business.

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