Tips on Passing a Call Center Initial Interview

How to Pass a Call Center Initial Interview

Outsourcing is the trend among large companies nowadays that's why more and more call centers have been emerging like mushrooms in Asia particularly in the Philippines. If you are a fresh graduate you might be thinking of applying at one of these BPO companies. As a call center employee for about 8 years now, I humbly share a few tips on passing the Call Center Application Screening process.

Here are my tips on to how to successfully pass the Initial Interview.

An initial interview can be done over the phone or in person. Usually, you will be asked by the interviewer some 3-5 questions about you.

The dreaded and most common question during the initial interview:

A Few Tips on Passing the Call Center Screening Process

Attention fresh graduates, out-of-work youths and all other job seekers out there! ^_^


The call center industry in our country has continue to grow each year. Are you looking for  a job that pays well? Are you willing to work in shifting schedules? Do you have above average spoken English Skills? Then, maybe working in a call center is the job for you. Being one of the call center agents for about 3 years now, allow me give to you a few tips on how to successfully pass the Call Center Screening Process.

Disclaimer: You might encounter a few grammatical errors below or anywhere in my blog, please don't be hard on me. You see, I am not perfect 'cuz nobody is. I am just trying to help. ^_^ 

A call center screening process has typically 3 stages:

First Stage: Initial Interview
Second Stage: Examination or Assessment
Third Stage: Final Interview with the HR Manager or Account Manager



Initial Interview

It can be conducted either in person or over the phone. If you're applying online, most likely, you will receive a phone call for an initial interview over the phone. Usually, the interviewer asks a series of questions (like 3-5 questions) about you.

Most Common Question on a job interview:

“Tell Me about Yourself”

At this point, the interviewer is looking at your resume, thus, there’s no need to repeat everything you wrote on your resume.

Tip: Give answers that would say more about your character as a person like…

Basically, I’m the kind of person who enjoys working with different kinds of individual. I think the thought of working with different kinds of people of different characters and how one would adapt or adjust with each other is very challenging and I like/love challenges. I enjoy variations and can appreciate individuality.

Common Mistakes: Beginning the answer with “I am and I live in . In other words, please stop telling what’s obviously written in your resume.

Continue reading more tips about Passing the Initial Interview through this link.

Please click here to read about Tips on Passing the Stage 2 of the Screening Process: Examination.

Please click here to read on how I answered the Final Interview: Interview with the Account Manager

I'd be glad to help as much as I can. Feel free to contact me:
Yahoo ID: monzavenue 
Skype ID: monzavenue 

Advantages and Disadvantages of Working in a Call Center Company

Evidently, the industry of call centers as well as the rest of the Business Process Outsourcing has become a blast for many Filipinos. Since the start of the rise of this industry, the unemployment rate has drastically lowered significantly. Being in the call center industry have its own advantages and disadvantages that you have to consider especially if you are regarding it to be a resort on having a job that can fend you your daily needs.

Continue reading...

- Guest Writer:LemonWriter
- Posted on Monz Avenue

Tips on Successfully Getting a Job at a Call Center

Business Process Outsourcing has become a trend in the business world nowadays. More and more call centers have been sprouting rapidly in Asia particularly here in the Philippines. If you are a fresh graduate, you might be thinking of trying your luck at one of these BPO companies. Being one of the call center agents for 3 years now, let me give you a few tips on how to successfully pass the Job Interview.


A call center screening process has typically 3 stages:

First Stage: Initial Interview
Second Stage: Examination or Assessment
Third Stage: Final Interview with the HR Manager or Account Manager


Initial Interview

It can be conducted either in person or over the phone. If you're applying online, most likely, you will receive a phone call for an initial interview over the phone. Usually, the interviewer asks a series of questions (like 3-5 questions) about you.



Most Common Question on a job interview:

“Tell Me about Yourself”

At this point, the interviewer is looking at your resume, thus, there’s no need to repeat everything you wrote on your resume.

Tip: Give answers that would say more about your character as a person like…

Basically, I’m the kind of person who enjoys working with different kinds of individual. I think the thought of working with different kinds of people of different characters and how one would adapt or adjust with each other is very challenging and I like/love challenges. I enjoy variations and can appreciate individuality.

Common Mistakes: Beginning the answer with “I am and I live in . In other words, please stop telling what’s obviously written in your resume.

Continue reading more tips about Passing the Initial Interview through this link.

Please click here to read on how I answered the Final Interview: Interview with the Account Manager