Cloud Contact Centres

Contact centre agents providing fast and effective service to customers using a Bell contact centre solution.

Make great customer service your big selling point

Go above and beyond with leading cloud contact centre solutions

Thriving businesses are built on great customer experiences. That means fast and effective service delivered on customers’ terms: whatever time, channel or device suits them best.

Contact centre solutions from Bell offer everything you need to deliver a seamless, high-quality experience at every stage of every customer’s journey. Our scalable, cloud-based platforms eliminate the need for on-site infrastructure while supporting complex workforce management needs with advanced analytics and AI.

How your business can benefit from Bell contact centre solutions

Consistent experiences
Improved retention
Streamlined operations
Robust security

Explore our cloud contact centre solutions

Genesys Cloud CX from Bell

Deliver personalized connections with AI-powered tools

A unified, all-in-one cloud-based platform, this solution is suited for organizations with more complex contact centre needs or with existing Genesys on-premises infrastructure looking to move their contact centre to the cloud with ease.

Genesys Cloud CX from Bell allows for hybrid workstyles for agents and enhances customer engagement with parallel experiences across channels. Highly customizable, the platform can work within your voice environment and integrate efficiently with a large number of systems and third-party solutions.

Solution details
Hybrid employee using Bell’s cloud-based contact centre solution to connect with customers seamlessly on multiple devices.

Create better experiences with a cloud-based contact centre

Future-proof your contact centre operations on a cloud-based solution that is scalable to your business needs. NICE InContact CXone – Powered by Bell enables hybrid workstyles for agents and enhances customer engagement with seamless experiences across channels.

This is a fully-integrated, AI-driven solution on an open cloud foundation that covers the full range of routing needs, from simple deployments to complex ones with multiple queues.

Solution details
Contact centre agents engaging in a training exercise on how to use Bell On Demand Contact Centre.

Move to a cloud contact centre quickly

This subscription-based service offers an accelerated path to a cloud contact centre, supporting key channels such as inbound voice, email, chat and Interactive Voice Response (IVR). Your business can easily scale and redeploy agents in real time, simply paying for the capacity you use. And with automatic updates, you get access to the latest features at your fingertips.

Easy to use and configure, Bell ODCC requires minimal training and no certifications while elevating your contact centre experience for employees and customers alike.

Solution details
Contact centre agents using Google Cloud Contact Center AI from Bell.

Leverage a cutting-edge suite of AI solutions for contact centre transformations

Supported by professional services expertise, Google Cloud Contact Center AI from Bell (Google Cloud CCAI) is a managed solution that leverages generative AI-infused technology to enable intelligent customer and agent experiences.

Providing rich conversational experiences and analytics, Google Cloud CCAI offers scalability and flexibility that can be added to existing contact centre environments and to cloud contact centres of any size. This can help organizations improve agent and customer experiences, driving efficiencies and growth.

Solution details
Genesys Cloud CX from Bell

Deliver personalized connections with AI-powered tools

A unified, all-in-one cloud-based platform, this solution is suited for organizations with more complex contact centre needs or with existing Genesys on-premises infrastructure looking to move their contact centre to the cloud with ease.

Genesys Cloud CX from Bell allows for hybrid workstyles for agents and enhances customer engagement with parallel experiences across channels. Highly customizable, the platform can work within your voice environment and integrate efficiently with a large number of systems and third-party solutions.

Solution details
Hybrid employee using Bell’s cloud-based contact centre solution to connect with customers seamlessly on multiple devices.

Create better experiences with a cloud-based contact centre

Future-proof your contact centre operations on a cloud-based solution that is scalable to your business needs. NICE InContact CXone – Powered by Bell enables hybrid workstyles for agents and enhances customer engagement with seamless experiences across channels.

This is a fully-integrated, AI-driven solution on an open cloud foundation that covers the full range of routing needs, from simple deployments to complex ones with multiple queues.

Solution details
Contact centre agents engaging in a training exercise on how to use Bell On Demand Contact Centre.

Move to a cloud contact centre quickly

This subscription-based service offers an accelerated path to a cloud contact centre, supporting key channels such as inbound voice, email, chat and Interactive Voice Response (IVR). Your business can easily scale and redeploy agents in real time, simply paying for the capacity you use. And with automatic updates, you get access to the latest features at your fingertips.

Easy to use and configure, Bell ODCC requires minimal training and no certifications while elevating your contact centre experience for employees and customers alike.

Solution details
Contact centre agents using Google Cloud Contact Center AI from Bell.

Leverage a cutting-edge suite of AI solutions for contact centre transformations

Supported by professional services expertise, Google Cloud Contact Center AI from Bell (Google Cloud CCAI) is a managed solution that leverages generative AI-infused technology to enable intelligent customer and agent experiences.

Providing rich conversational experiences and analytics, Google Cloud CCAI offers scalability and flexibility that can be added to existing contact centre environments and to cloud contact centres of any size. This can help organizations improve agent and customer experiences, driving efficiencies and growth.

Solution details

Why Bell is better for contact centres

Leading partnerships

Partnering with market leaders1 in CCaaS and AI technologies, we help you get the most out of your contact centre – from migrating services to the cloud to leveraging AI tools.

Our experience is your advantage

With 200+ experts and over 25 years of experience, Bell implements and manages cloud and AI solutions for some of the largest contact centres in Canada, including our own.

End-to-end contact centre services

In addition to designing, developing and deploying comprehensive solutions, Bell provides end-to-end professional and managed services, including 24/7 support, staff augmentation, employee training, strategy development and secure payment handling.

Superior network performance

Ultra-fast speed2 and low latency over Canada’s largest voice and data network3 provide a powerful, resilient backbone for your cloud-based contact centre.

Solutions you may also be interested in

AI for contact centres

With artificial intelligence (AI) and machine learning (ML), your contact centre can be smarter and more automated to deliver a better experience for both customers and agents.

Professional Services

From defining roadmaps to guiding your cloud migration and integrations with your existing environment, we can support your digital transformation every step of the way.

Learn more from a Bell representative

Request a call back
  1. Based on Gartner® Magic Quadrant for Contact Center as a Service.
  2. Based on a third-party score (Global Wireless Solutions OneScoreTM) calculated using wireless network testing in Canada against other national wireless networks of combined data, voice, reliability and network coverage. Visit bell.ca/mobilenetwork.
  3. Based on total number of Internet service customers in Canada.