Contact Centre Solutions
Connect with customers when it matters most
Elevate experiences for customers and agents with cloud contact centre solutions
Explore our contact centre solutions
Cloud contact centres
Consistently deliver high-quality customer service with our leading contact centre solutions. Future-proof your operations with scalable, cloud-based solutions that include AI-enhanced features, and enable omnichannel experiences and flexible, hybrid work styles.
AI services for contact centres
AI services for contact centres from Bell, delivered from the cloud, can help you offer a better contact centre experience for both your agents and customers. Plus, the Bell Professional Services team can support your AI implementation by designing and deploying the solution that best meets your needs.
Professional services
Our expert team can design, build, implement and optimize your contact centre to deliver the best business outcomes. Find the right fit for your goals with our custom solutions and high-quality deployment services, helping you adapt to new technology trends and respond to changing business needs.
Managed services
Improve business efficiency and responsiveness to meet changing customer demands with our end-to-end managed services – from consulting to planning to delivery. With our team managing your contact centre solution, you can rest easy knowing customers can reach your business whenever they wish to.
Why Bell is better for contact centre solutions
Our partners
Google Cloud Contact Center AI offers a leading collection of artificial intelligence (AI) and machine learning (ML) capabilities to enhance cloud contact centre solutions.
Genesys helps enterprises deliver unique, personalized customer experiences with optimal connectivity across teams, tools, and interactions.
NICE offers CXone, a leading CX platform that helps businesses deliver effortless, consistent and personalized digital-first experiences.
8x8 integrates voice, video, chat and API solutions in one communication platform that connects people and boosts their productivity no matter where they are.
Learn more from a Bell representative
Request a call back- Based on Gartner® Magic Quadrant for Contact Center as a Service.
- Based on a third-party score (Global Wireless Solutions OneScoreTM) calculated using wireless network testing in Canada against other national wireless networks of combined data, voice, reliability and network coverage. Visit bell.ca/mobilenetwork.
- Based on total number of Internet service customers in Canada.