Contact Centre AI Services
A smarter contact centre for a better customer experience
Bring more intelligence to your contact centre with AI services from Bell
Your contact centre is a vital hub for engaging with customers and ensuring their needs are met. With artificial intelligence (AI) and machine learning (ML), your contact centre can be smarter and more automated to deliver a better experience for both customers and agents.
Bell can help you get the most from your contact centre AI services. We assess your needs, then help you find the right solution for your business. We also provide end-to-end support – from the platform to the applications – to smoothly integrate AI into your current contact centre.
Bell Canada partners with Google Cloud to power their AI-driven contact centre revolution for Canadian businesses
Read newsHow your business can benefit from AI services for contact centres from Bell
Explore our AI services for contact centres
End-to-end specialist support
Our team will assess your needs to determine the AI features that best fit your business objectives. We’ll then integrate the AI service of your choice into your contact centre. Whether you need help implementing AI or are looking for ongoing management and support, we can help set you up for success.
Virtual agents
Answer simple customer queries with virtual agents, freeing up live agents for more complex issues. Virtual agents can carry on natural-sounding conversations and collect key information to route callers to the appropriate queue and prepare agents with useful context.
Agent assist
Provide live agents with the information they need to resolve customer issues quickly. Using real-time natural language processing, agent assist can determine customer needs and sentiment. It can then offer step-by-step recommendations to help agents find the right solution and deliver it with confidence.
Analytics and insights
Get actionable insights into customer experience and sentiment to help managers and agents learn from every interaction. Analysis of omnichannel interactions can provide a better understanding of interaction drivers, traffic and other key metrics to support tailored agent coaching as well as strategic decision-making about products and investments.
Pricing and billing
A simplified pricing model ensures you only ever pay for what you actually use, helping you save costs and allowing you to scale up or down based on your unique business needs. For smooth deployment and management, all billing in Canada is handled through Bell in our Bell Business Portal – whether it’s for your AI implementation, usage of Google services or technical support.
Why Bell is better for contact centres
Our partners
Make your contact centre smarter with AI or get started with a cloud-based contact centre with leading solutions from our partners.
Google Cloud Contact Center AI offers a leading collection of artificial intelligence (AI) and machine learning (ML) capabilities to enhance cloud contact centre solutions.
Genesys helps enterprises deliver unique, personalized customer experiences with optimal connectivity across teams, tools and interactions.
NICE offers CXone, a leading CX platform that helps businesses deliver effortless, consistent and personalized digital-first experiences.
Learn more from a Bell representative
Request a call back- Based on Gartner® Magic Quadrant for Contact Center as a Service.
- Based on a third-party score (Global Wireless Solutions OneScoreTM) calculated using wireless network testing in Canada against other national wireless networks of combined data, voice, reliability and network coverage. Visit bell.ca/mobilenetwork.
- Based on total number of Internet service customers in Canada.