91,703 total
I found it very easy to talk to you and everything was explained and prompt follow up with paperwork.
Your prices compared favourably with my previous insurer for even more cover on my home insurance.
Hopefully I will never need to make a claim but feel sure your efficiency will be just as good
Date of experience: August 06, 2024
It was so easy to get the cars inshured over the internet. No stupid questions which were difficult to answer. The cars were immediately insured and we could go for a drive with our new Porsche. The insurance for the other car was much cheaper than the one we had. So we insured it with Admiral too and cancelled the former one. The conditions all in all are with Admiral much better.
Date of experience: August 04, 2024
Very courteous sales person but I was dismayed atthe huge increase just because of my age. I don't do more than 4,500 miles a year. I now notice that you charge a lot for breakdown cover and protection for no-claims bonus.
Date of experience: August 05, 2024
Admiral seem to have upped their game and to give credit where credit is due I have used the website which is intuitive and actually spoken to a helpful human being!!
The acid test will be whether, as a returning customer in the future, I will be shown some recognition for this loyalty and not loaded with inflation busting premiums. So far, so good, keep up the good work.
Date of experience: August 07, 2024
Applying for car insurance was very easy No hard sell just genuine question's. Other insurance wanted to know all accidents in the last 5 years ..At least you gave me a better chance. My friend says you are one of the best on the market..
Date of experience: August 05, 2024
My experience was good as not been with admiral for a long time as been using the so called big insurance companies such as LV and DIRECT LINE ? found my experience good though I did struggle with the agents accent a little bit ,he might have with mine as well ?.
Date of experience: August 05, 2024
We went on a comparison web site to find the best deal for car Insurance.We were impressed to find Admiral Insurance gave us all we needed and more.Was impressed with the quick service.
Date of experience: August 03, 2024
So easy . One phone call and straight through to an actual person . Had my not straightforward insurance sorted in no time… considerably cheaper than my previous ( RAC ) insurance! Highly recommend.
Date of experience: April 21, 2024
Car Insurance
Quote was much cheaper than comparison sites.Happy to speak to someone on the phone to answer a few questions,great service
Date of experience: July 30, 2024
Great straightforward information provided, easy to do a comparison against my current provider! Easy and convenient to change and get a better price that covers
everything I had with previous provider !
Date of experience: August 06, 2024
Very good service in the past and a very modest increase in policy so no need to even look elsewhere, other insurers take note.
Date of experience: August 02, 2024
Telephone contact with the company was polite, knowledgeable, helpful and effective.
The website chat was not easy to use and caused some frustration, hence a telephone call was made which solved the issue.
Date of experience: July 31, 2024
The agent Kaya who I spoke to was very helpful and covered all my needs for insuring my house and contents at a very reasonable price great service.
Date of experience: August 03, 2024
Had to phone an advisor after looking at their website. He was very explicit and helpful which at the age of 82 and newly widowed I needed.
Date of experience: August 06, 2024
Clear and precise online web site.
Didn’t take long to answer all the questions and sign up for an annual travel policy
Date of experience: August 06, 2024
Absolutely appalling service. Someone drove into my car. Simple, yeah? Well not with the two clowns that harrassed both my wife and I and kept us on the phone for 1:35 hrs. Absolutely disgusted with this service and cannot even believe that Admiral are a serious business.
Date of experience: August 07, 2024
Reply from Admiral Insurance
Hello,
I am so sorry to hear of your claims experience. I appreciate this is a difficult time, and I would like to apologise for the distress and inconvenience this has caused.
Thank you for taking the time to leave feedback. Please contact us on the email address below confirming your name, date of birth and claim number. I will then arrange for the correct departments to contact you.
Thanks
Sam
ReviewFeedbackSupport@admiralgroup.co.uk
Renewing house / car insurance . Tried to discuss the renewal of house / car insurance . Think I was transferred to a call centre aboard . After 10 mins of trying to get the person to understand the point I was making . I was losing the will to live. As result I now have thumping headache . 😫 .
Date of experience: August 07, 2024
Reply from Admiral Insurance
Hi Paul, thank you for taking the time to leave us a review.
We are sorry to hear of your recent service experience when discussing your renewal. We value your feedback and are committed to providing a smooth and positive experience for all our customers and it would not be our intentions to leave you feeling this way. If you still require any assistance with your policy please send your details into ReviewFeedbackSupport@admiragroup.co.uk and we'd be happy to help.
Thank you, Stacey.
Good price for what was included. Much cheaper than the insurer I was with was quoting so happy for now. Easy online transaction, no complaints.
Date of experience: August 04, 2024
Very easy to navigate and get the cover I required. I made a mistake with my details and it was rectified very quickly. First class service.
Date of experience: August 06, 2024
My only concern is that I have received an email saying I urgently need to set up my direct debit. This I had already been done & was confirmed on my documents
Date of experience: August 05, 2024
