Post Office Reviews

Mislead by rates
The post office in Street, Somerset slyly changed their rates and I ended up being charged £27.34 more and then they refused to do anything about it. Disgraceful.

Date of experience: July 31, 2024

Told me I had to wait to arrange the transfer my house insurance until the day of my move, when I had to call them. Then refused to insure my new home (which was already insured by the previous owner), causing great stress on my removal day. Refused to provide any reason for not insuring the property, other than repeating the statement 'the system says no'. Don't insure with these people.

Date of experience: July 10, 2024

We unfortunately had to cancel our cruise the day before sailing due to illness. Post Office insurance team couldn’t have been more helpful, they kept in touch and explained the process fully. They paid out within two weeks. Absolutely brilliant we wouldn’t use anyone else. Highly recommend five stars. Thank you

Date of experience: June 14, 2024

Absolute disgrace. Post Office Travel Insurance never ever again, no wonder the Post Office gets a bad name.

Date of experience: July 05, 2024

Post office car insurance.

IF I COULD GIVE 0 STARS I WOULD.

They give me a quote. They come back 3 days later and ask for another £187.88. You ask to cancel and they charge £3.50 for the 2 days you've used. Payment taken 29/06/24. Extra payment of £187.88 requested 02/07.

insurance cancelled that day. Now it is 16/07/24 and I do not have a refund. I have now paid for car insurance elsewhere. The are still quoting another 4 days for my refund.

They are rude.

Date of experience: June 29, 2024

May the Lord have mercy on Vennell’s soul, when she dines with Thatcher in hell.

Date of experience: April 01, 2024

Initially, charged twice and spent hours on the telephone, unsuccessfully trying to find details of the policy I had allegedly taken out. I was forced to travel not knowing if I had insurance. Eventually, asked for a refund, which was the only thing that was negotiated successfully! Overall, very disappointing. I shall not use Post Office travel insurance in future.

Date of experience: June 06, 2024

AVOID. Had my phone stolen abroad at midnight and have been extremely stressed with the whole situation and it has caused me a lot of anxiety. They said because I hadn't filed a police report within 24 hours of the incident happening they can not assist me. I won't go into detail about why I didn't file a report but there was plenty of good reason at the time and I cant do it now because it has been more than 24 hours. They don't care about you they just care about not having to pay out. DO NOT USE.

Date of experience: June 19, 2024

We were passed on to collinson group who the post office use, after we had to cancel our holiday due to our child getting chicken pox. Really happy we got a Successful claim and good communication throughout. Money was transfered into our account the day after we received the settlement email!

Date of experience: June 06, 2024

Post Office, castle queue Banbury

I went to post office today to exchange some British pounds for US dollars as we are leaving for vacation. I paid for this service using my card. After completing the transaction, the clerk at the counter realized they didn't have enough dollars in stock. This led to a significant issue involving three employees, essentially bringing the entire post office to a standstill. There was only one counter open, resulting in a growing and frustrated queue of people.

I said it was okay and asked them to give me the dollars they had and refund the rest in pounds so I could go to another currency exchange to get the remaining dollars, as I needed the money for my trip. Three employees began calling the Head Office. After 40 minutes, they told me they couldn't refund the money in cash but had processed an immediate refund to my card. I expressed my concern about this immediate refund because it was a Saturday, and I doubted the money would be returned instantly. I needed the money now because we were leaving soon.

Again, I was left waiting while two more employees started making calls. The queue was still halted. After another half hour, I was told the refund had been processed and there was nothing more they could do. I insisted on a cash refund, but they refused. Another 40 minutes passed before I was informed that they had processed a reversal and the money would appear in my account within 14 days.

This was unacceptable as I needed the money immediately for my trip. The store manager, not even a post office manager, told me they had followed procedures and it was now up to my bank. They said I needed to contact my bank because it was holding the funds.

I explained that there was no way my bank was holding the money and that I couldn't go to the bank because everything was closed, and I had already spent over two hours at the post office trying to resolve this. They gave me a leaflet with a number to call to expedite the process, which turned out to be useless.

They refused to provide any proof that the transaction had been reversed. I insisted I wouldn't leave until I had some confirmation, and after another 20 minutes, they finally gave me a photocopy of something from their system showing the refund.

When I got home, I called my bank, as advised. The bank said they couldn't even see the transaction and that the earliest the money might appear in my account was in 10 days. I then called the number provided by post office clerk, only to find it was no longer in service.

I feel incredibly stressed and disappointed because I needed that money for my vacation and was left without it. I had to borrow money from friends and family to be able go on my trip. The way I was treated by post office was appalling.

I would like to escalate this complaint. If post office could contact me, I would greatly appreciate it, but I want to speak with competent individuals, not a store manager or an inexperienced employee. How can they charge my card without verifying if they have the currency available?

Date of experience: July 20, 2024

This company can improve greatly by being simply contactable. You can't get through ona phone and when you do they hand you out a mail faield address for Collinsons insurance who they are with, who you also cannot contact. Not only that but when you do try on the PO site to make a claim despite having the policy document number to hand they don't recognise it. Scammers of the first order. All right so we are 50 quid down here on medical treatment. Imagine though if you were hundreds down.

Date of experience: May 04, 2024

Wished Id checked reviews before taking out insurance! Took Policy out 8th March same day holiday was booked. Unfortunatley, my daughter ended up in hospital 29th March with a virus so unable to travel. Post Office sent email refusing claim stating I would have forseen this??? And just realised Post Office filtering what reviews show on their google page. Reviews on Trustpilot not good. Post Office not trustworthy at all...very disappointing. Will be escalating matter to FCA.

Date of experience: April 13, 2024

Received the travel card and found the sticker covered the chip making the chip useless , I've put loads of funds on this cars through the app , and now wish to withdraw it ASAP, they state on the web cam transfer to bank account , now had a email to say there is no way of removing the money to my bank account ..so money on there and can't spend it , feel really mugged off from start to finish with this travel card , will contact them again to withdraw all the funds ASAP and put it into cash as this seems to be the safest way to spend money ..what a joke , post office unreliable

Date of experience: May 12, 2024

I tried to cancel an insurance taken out (unadvisedly) after and hour, was charged £30.00 without warning for doing so and made to wait for a fortnight before getting the partial refund, after being advised by them that I would get a full refund in the same time scale as the money was taken, (Seconds).
Not a pleasant or ethical company in my opinion.
Avoid if you can.

Date of experience: April 07, 2024

Since the new app I can't do anything. I've had to freeze the card as strange transactions listed on the account with money I don't have. Customer service blamed it on petrol stations holding fee but the amounts don't correspond at all. The app wouldn't let me top up on several occasions, I de installed, re-installed and now it won't work at all. Don't trust this card or app. Save yourself time and frustration, go elsewhere.

Date of experience: March 25, 2024

Use any excuse to refuse to pay on travel insurance. Make it difficult to access documents and then quote the small print as a reason to reject a claim. Spent hours getting documentation to them for a lost phone and then rejected out of hand.

Date of experience: May 13, 2024

Amazing! Paula in particular got my dad home after a nasty fall in Greece where he broke his hip. He has lots of additional health problems (that we declared when buying insurance) and they weighed up to pros and cons as to what would be safest for him not what would be cheaper for them. Not only did they ring my dad with updates but they rang me (his next of kin) to ensure we fully understood the steps of what was happening and what they were doing in the background. I will always use post office travel insurance and would reccomend to anyone. Just remember to declare everything for your policy and keep in mind that just like car insurance they have to explore avenues before "paying out" and ultimately the underwriter makes the final decision, not the person on the end of the phone.

Date of experience: May 26, 2024

We used Post Office insurance as they SHOULD be a reputable company. The cost was sensible, but when we wanted to make a claim (a missed port on a cruise) we discovered they are absolute rubbish. Their contact number keeps saying "use online" and when I eventually got to talk to "Kirk" I just got cut off as soon as I said I wanted to make a claim.
I logged onto their portal - nowhere to make a claim, you have to register again on a separate site to make a claim, and then enter huge amounts of detail they should already have, before finding "missed port" is not a claim reason on their fixed list of reasons!
Awful, obviously specifically aiming to never pay out.

Date of experience: April 09, 2024

Just another travel insurance company that is happy to take your money until you need to make a claim.
Continual delay tactics in the hope you'll eventually go away.
Four emails regarding questions that had already been answered,
They don't understand how to open a PDF.
Post gets lost, then won't accept photographs of documents.
Perfectly readable scans of docs provided which they now say are too small.
Think you're getting somewhere and they then wait a couple of weeks to request additional documents.
Several weeks, no progress, £1200 out of pocket and they have the nerve to ask if 'we'd like to renew our policy with them'

Date of experience: January 05, 2024

A few weeks back I bought the premium post office travel insurance. The benefits were the 'cover for cutting your trip short for any reason'
We had to abandon our holiday due to fights & violence at our resort. It was terrifying and we had no help. We paid for a flight to bring us home a week early. We now find out that 'The cutting holiday short cover' is non existent! It states on my policy that we have it but the 'Any' reason is restricted to having to leave as person you're staying with is fighting for their life in hospital. Being medical professional or military & having leave cancelled OR something catastrophic happening to your residence in the UK rendering it uninhabitable and needing you to return to the UK..
So in other words it's a completely misleading con. My friend and I are disabled, absolutely horrified to find out how mislead and mis sold we have been!! Thank god we didn't need the medical cover... PLEASE DO NOT BUY THIS INSURANCE IT IS NOT WORTH THE PAPER ITS WRITTEN ON!!!

Date of experience: May 24, 2024