Countingup Reviews

Hi Guy,

Thanks for the review!

Don't worry! I can see your new card is on its way 😎

If you need us for anything else, you know where to find us - Directly from your Countingup App.

Team Countingup

Hello Raicha,

Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK.

As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations.

It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone.

This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders.

These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then.

We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately.

We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently.

Team Countingup

Hi Maya,

Thanks for taking the time to leave us a review.

Customer Feedback is very important to us and we'll always do what we can to better understand and improve our customer's experience with us.

We've dropped you an email to ask a little bit more about your experience and would be grateful if you could reply when you have the time.

Thanks again for sharing your feedback with us.

Team Countingup

Hi Jason,

Thank you for your review. Feedback like this is incredibly important to us. Each month, all the feedback we receive is discussed internally, and we work closely with our product team to try to add as many features as quickly as possible.

The ability to use multiple cards and add second directors to our account is something our product team is aware of, and we hope to offer it in the future.

We have made sure to note your feedback and invite you to share any further insights anytime you have them. If you would like to speak directly with our Product team to discuss how you use Countingup and what you would like to see from us, please let us know.

Many of the same Quickbook's features are available for free within the Countingup app saving you time and money. If there are any features you can't find, please reach out to our Support team.

If you need anything, just reach out via your Countingup app using Secure Messaging.

Best,

Team Countingup

Hi Dan,

Thank you for taking the time to leave us a review!

Our support team always strives to make your experience as secure and simple as possible. We appreciate your feedback and want you to know that it's regularly reviewed by senior management at Countingup.

If you ever need assistance in the future, please remember that you can securely reach out to us via the Secure Messaging feature in your app.

Best,
Team Countingup

Hi Robert

Thank you for leaving such a great 5🌟review!
We will ensure that your kind words are passed on to Catherine.

We are so happy to hear that you feel safe with us here at Countingup and promise to ensure that we will do everything we can to uphold this.

If you ever need us in the future, please do not hesitate to send us an in-app secure message and a member of the support team will get back to you as quickly as possible.

Hi Amy

Thank you for taking the time to leave us such a lovely review🙂

If you ever have a query or help in using any of our great in-app features, please send us a message via our in-app secure messaging service or email us at support@countingup.com

Hi Samira

Thank you so much for this lovely review🥰

Ensuring that we provide a simple, easy app for our customers for their funds and the accounting side of the business is at the very top of our list. So it is great to hear this!!!

Our teams are always working together on new features so keep an eye out on our Linkdn, social media and your inbox for new announcements in the future👀

In the meantime, if you need us, please drop us an in-app secure message and we will be with you as soon as possible.

Enjoy your evening

Hi

This 5 star review absolutely made our day, thank you😍

If you ever have a query in the future, please do not heistate to drop us a message via our in-app secure messaging service or email and we will always get back to you as quickly as we can.

Have the best weekend🎉

Hi Eshmael,

Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK.

As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations.

It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone.

This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders.

These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then.

We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately.

We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently.

Team Countingup

Hi Louise,

Thank you for your feedback. We know that you are already discussing this matter privately with our team. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK.

As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations.

It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone.

This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders.

These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then.

We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately.

We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently.

Team Countingup

Hi Fay

Thank you for your review.

We always love to hear feedback from our customers and use this to create better services.

The Countingup support team are open Monday to Friday 9am to 5pm. We will always aim to respond in the quickest time that we can.

If your card is ever lost or stolen, we do have an out-of-hours lost and stolen line. You can find the number in the contact us section of our website.

The team will be able to block your card right away and then ask you to email us at support@countingup.com for any other query.

We also have an in-app secure messaging service to contact the support team directly.

Hello Cristian,

Thank you so much for taking the time to leave a review🚀

We are happy to hear that you love our app features so far. It is our main goal, to make the finance side of running a business as easy as possible for our customers.

We are working on many more exciting new features so please keep your eyes peeled for emails from Countingup in the future 👀

If you ever have a query in the future, please do not hesitate to drop us a message via your in-app secure messaging service.

Hi Jewel,

Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK.

As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations.

It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone.

This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders.

These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then.

We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately.

We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently.

Hi Daniel

It has made our day to hear that you love our app and its features!!!

Our vision from the start is to have banking and accounting all in 1 easy app to help our customers run their businesses easier.

We are constantly working on new features so please do keep an eye out on our socials, Linkdn and your emails for any communications regarding updates.

Enjoy your week🚀

Ahhhhh thanks Paul, you've made us blush😊

We are you glad that you find us the best and will continue to work to ensure that we uphold this glowing review.

If you need us at anytime, please drop us an in-app secure message. The team are available Monday to Friday 9am-5pm and will get back to you as quickly as possible.

Hi Simon,

Thank you for your review.

While we cannot publicly comment on specific fraud or scam cases, we can confirm that your review is incorrect based on the information provided.

Without providing any specifics on your case, we can confirm a response was issued on 23/05/24. We recommend you speak with your legal representation to understand why they have not updated you.

Team Countingup

Hi

Thank you for sending this shining review😊

We love that you are enjoying your experience with us so far and welcome any feedback going forward.

We are always working on new features to help our customers run their businesses as smoothly as possible.

If you do have a query or wish to discuss your review further, please drop us an email at support@countingup.com or an in-app secure message.🚀