Countingup Reviews

Hi Ted,

We are touched that you have compared us to the high street banks. You have absolutely made our week 🥰

We value every single one of our customers and are always working on new features to make it easier to manage your finances.

If you ever have a query in the future, please do not hesitate to drop us a message via our in-app secure messaging service or email and we will always get back to you as quickly as we can.

Hi Mal,

We are glad that you are enjoying our in-app accounting features. If you do need any help with this in the future, please do not hesitate to drop us a message via our in-app secure messaging service or email and we will always get back to you as quickly as we can.

Hi Samira

Thank you so much for this lovely review🥰

Ensuring that we provide a simple, easy app for our customers for their funds and the accounting side of the business is at the very top of our list. So it is great to hear this!!!

Our teams are always working together on new features so keep an eye out on our Linkdn, social media and your inbox for new announcements in the future👀

In the meantime, if you need us, please drop us an in-app secure message and we will be with you as soon as possible.

Enjoy your evening

Hi Grace

You have made our day🥰

Thank you for leaving such a lovely review, we are made up that you are enjoying our services and your recent communication with the team.

Our number 1 goal is to ensure we make things as easy as possible for our customers to ensure they can concentrate on what matters most-running the day to days of their business.

We are always working on new features so please keep an eye out in your inbox for any announcements, or our social media.👀

If you have any queries please drop us an in-app secure message and we will be happy to help.

Hi Suzanne

It has made our day that you are enjoying the account and the service that you have provided so far.

The Countingup team are here to help with whatever you need so please drop us an in-app secure message whenever you have a query and we will be happy to help.

Enjoy your evening🚀

Hi Sorinel

Thank you for taking the time to leave a review. It's always great to hear customers feedback🌟

If you have any further queries please do not hesitate to get in touch via our new in-app secure messaging service.

The support team will get back to you as soon as they can.

Have a lovely day🚀

Hi Fay

Thank you for your review.

We always love to hear feedback from our customers and use this to create better services.

The Countingup support team are open Monday to Friday 9am to 5pm. We will always aim to respond in the quickest time that we can.

If your card is ever lost or stolen, we do have an out-of-hours lost and stolen line. You can find the number in the contact us section of our website.

The team will be able to block your card right away and then ask you to email us at support@countingup.com for any other query.

We also have an in-app secure messaging service to contact the support team directly.

Hi David

We love that you find your Countingup account so easy to use 😍

We are always working on new features to make our customers working day as easy as possible so please keep a look out for any new updates 👀

Thank you so much for finding the time to share your experience with us


If you have any further queries please do not hesitate to get in touch by emailing support@countingup.com or use our new in-app secure messaging service.

The support team will get back to you as soon as they can

Hi Rose

We love that you are enjoying the service your Countingup account has to offer and can't wait for you to try out the latest accounting features that we have launched. Including reminders for when tax returns/confirmation statements are due and many more 👀

If you need any help with these features, or have any queries, please drop us an in-app secure message and we will be happy to help😍

Hi Paul

Thank you for your feedback.

We utilise publicly available information from the Companies House register to send out marketing letters. *Please note that we do not retain any personal information in our systems unless an application is submitted.*

From your reports, it seems like your address is being targeted for setting up 'fake' businesses at Companies House. If you haven't already, we recommend contacting Companies House to request appropriate action to prevent further registration at your address.

I have requested further information from you in order to investigate further.

I have shared your feedback with our marketing team and inquired about the possibility of blocking your address but as we don't store any personal information within our system for any non-applications or current customers, it makes it harder for us to proactively prevent our letters.

Please rest assured that we will do what we can to remove your address from future mailing where possible once we receive the information from you. If you do receive any further mailing for any new businesses, please let us know providing the company's name as displayed on the letter.

Thank you for your understanding

Hi Dominic

We love that you find your Countingup account so easy to use 😍

We are always working on new features to make our customers working day as easy as possible so please keep a look out for any new updates 👀

Thank you so much for finding the time to share your experience with us


If you have any further queries please do not hesitate to get in touch by emailing support@countingup.com or use our new in-app secure messaging service.

The support team will get back to you as soon as they can

Hi Louise,

Thank you for your feedback. We know that you are already discussing this matter privately with our team. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK.

As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations.

It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone.

This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders.

These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then.

We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately.

We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently.

Team Countingup

Hi Simon,

Thank you for your review.

While we cannot publicly comment on specific fraud or scam cases, we can confirm that your review is incorrect based on the information provided.

Without providing any specifics on your case, we can confirm a response was issued on 23/05/24. We recommend you speak with your legal representation to understand why they have not updated you.

Team Countingup

Hi Nkem

Welcome to Countingup 🎉🎉🎉

Its great to hear that you found our application process smooth and can't wait for you to start trying out our exciting app features, especially the accounting features.

If you need any help with these features, or have any queries, please drop us an in-app secure message and we will be happy to help.

Hi William,

Thank you so much for leaving us a review! We really appreciate it. Our whole team has put in a lot of effort to make our application process as smooth as possible while collecting your ID and other information from you.

If there's anything else you need, please feel free to reach out to us via your app.

Welcome again to Countingup.

Best,

The Countingup Team

Hi Guy,

Thanks for the review!

Don't worry! I can see your new card is on its way 😎

If you need us for anything else, you know where to find us - Directly from your Countingup App.

Team Countingup

Hi Robert

Thank you for leaving such a great 5🌟review!
We will ensure that your kind words are passed on to Catherine.

We are so happy to hear that you feel safe with us here at Countingup and promise to ensure that we will do everything we can to uphold this.

If you ever need us in the future, please do not hesitate to send us an in-app secure message and a member of the support team will get back to you as quickly as possible.

Hi Francis,

Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK.

As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations.

It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone.

This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders.

These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then.

We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately.

We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently.

Team Countingup

Hi Barry

We love that you are enjoying our app, its features and support articles 🥳

Countingup are always looking for ways to make running a business easier for our customers so please do keep an eye on our social media and your emails for any news on any new features.

We are always happy to help so if you have any queries, please feel free to reach out via our in-app secure messaging service.

Thank you for taking the time to leave such a lovely review.

Enjoy your weekend ☀️