dundle.com Recenzje

Hello Konrad,

We are sorry that your experience with us was not satisfactory. Unfortunately, we are obliged to ask for a small fee for the vouchers we offer you.

The reason we have to include these costs is that our company has certain expenses. For example, we have to maintain our website and maintain our inventory.

Besides that phone transaction fees can include extra costs. We assure you that dundle's fees only range from 1€ to 5€. The additional costs are added by the phone payment provider itself, and there is no way for us to lower them. We hope this clears things up for you.

If you do not appreciate the high fees we recommend trying a non-phone payment method in the future, as we completely understand your frustration with these fees.

If you do not want to finish the partial payments just let us know via support@dundle.com, so we can find a solution.
Thank you for your understanding, and we apologize for any inconvenience this may cause you.

Kind regards,
dundle

Hello Andrzej Szkoła,

We are sorry that your experience with us was not satisfactory, and we would love to resolve the issue you currently have. Every customer of ours deserves a fitting solution, so we would like to research your purchase history and conversation history with us.

However, we are only able to assist you when you share some information about your order(s) with us. Could you please respond to our request? We would like to have the e-mail address that you used for your order(s). Afterward, we will be able to investigate the issue. You can always speak to our customer care team as well.

You can reach us at support@dundle.com. We are open from 9am to 9pm during weekdays, and 9am to 5pm on Saturday.

Kind regards,
Dundle

Hello,

We are sorry that your experience with us was not satisfactory. Unfortunately, we are obliged to ask for a small fee for the vouchers we offer you.

The reason we have to include these costs is that our company has certain expenses. For example, we have to maintain our website and maintain our inventory.

About the verification if you don't want to verify yourself? No problem, the full amount will automatically be refunded, unless you used a phone payment or some of our e-money payment methods. In that case, we will find a different solution for you.
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Please contact us via support@dundle.com, so we can help you with the issue.

Kind regards,
dundle

Hello WariatWołomin,

We are sorry that your experience with us was not satisfactory. Unfortunately, we are obliged to ask for a small fee for the vouchers we offer you.

The reason we have to include these costs is that our company has certain expenses. For example, we have to maintain our website and maintain our inventory.

Besides that phone transaction fees can include extra costs. We assure you that Dundle's fees only range from 1€ to 5€. The additional costs are added by the phone payment provider itself, and there is no way for us to lower them. We hope this clears things up for you.

If you do not appreciate the high fees we recommend trying a non-phone payment method in the future, as we completely understand your frustration with these fees.

Thank you for your understanding, and we apologize for any inconvenience this may cause you.

Kind regards,
Dundle

Hello Marcin Kurzak,

We kindly have to ask you to use your main phone number when placing orders, instead of using a prepaid number. When we come across your ticket we will make an exception and your code will be delivered to you on this occasion, but the next time a prepaid phone number is used, our security department is forced to take some measures. Unfortunately we can not track your order via this channel, so please wait till an employee replies on your email.

Thanks a lot for your understanding!

Kind regards,
Dundle

Dzień dobry Marku,

Bardzo dziękujemy za pozytywną opinię!

Cieszymy się, że Twoje zakupy przebiegły szybko i mamy nadzieję, że zakupiony produkt spełnił Twoje oczekiwania. Stale udoskonalamy jednak nasz serwis, więc jeśli jest coś, w czym Twoim zdaniem moglibyśmy się poprawić, uprzejmie prosimy, daj nam znać! Z chęcią postaramy się, aby Twoje następne zakupy były jeszcze lepszym doświadczeniem.

Bardzo dziękujemy i życzymy miłego dnia!

Serdeczne pozdrowienia,
dundle

Hello,

Thank you for your review.

We are sorry that our verification partner asked you to show us your personal details. We understand this can come across as an attack on your privacy.

Please note that your identification document will not be used for any other reason than linking your name to your order. Kindly send us the requested documents via email so we can complete the verification process manually.

Regarding the price, unfortunately, we are obliged to ask for a small fee for the vouchers we offer you.

The reason we have to include these costs is that our company has certain expenses. For example, we have to maintain our website and maintain our inventory.

Besides that phone transaction fees can include extra costs. We assure you that Dundle's fees only range from 1€ to 5€. The additional costs are added by the phone payment provider itself, and there is no way for us to lower them. I hope this clears things up for you.

If you do not appreciate the high fees I recommend trying a non-phone payment method in the future, as I completely understand your frustration with these fees.

Thank you for understanding.

Kind regards,
Dundle

Hello Amelia,

After checking your order history, it seems like you made a partial payment using a phone payment method. We have sent you a link to your email address, which can be used to finish this payment and receive your product.

If you are unable to complete the payment process right now, it means that you have reached your weekly limit. Your limit will increase every 7 days after your first payment. The payment links will not expire and you can use them to finish your payment process at any time.

Kind regards,
dundle

Hello Filip,

We are sorry that your experience with us was not satisfactory, and we would love to resolve the issue you currently have. Every customer of ours deserves a fitting solution, so we would like to research your purchase history and conversation history with us.

However, we are only able to assist you when you share some information about your order(s) with us. Could you please respond to our request? We would like to have the e-mail address that you used for your order(s). Afterward, we will be able to investigate the issue. You can always speak to our customer care team as well.

You can reach us at support@dundle.com. We are open from 9am to 9pm during weekdays, and 9am to 5pm on Saturday.

Kind regards,
dundle