Want to add AI to your customer service but don't know where to start? Learn how to use AI to transform your company’s service – helping both your customers and service agents find the right answers to their questions, faster: https://sforce.co/3yrOFmL
Salesforce for Service
Software Development
San Francisco, CA 40,929 followers
Reimagine service and field service for the AI era. CRM + Data + AI + Trust.
About us
Service Cloud can help you scale support across every customer touchpoint, boost agent & mobile worker team productivity, and increase customer satisfaction with one unified AI platform. Join the Serviceblazer community to learn best practices, keep current with product innovations, and network with other service and field service professionals worldwide. Join the Serviceblazer community to learn best practices, keep current with product innovations, and network with other service and field service professionals worldwide.
- Website
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http://www.salesforce.com/service-cloud
External link for Salesforce for Service
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- San Francisco, CA
- Specialties
- service, field service, customer service, customer experience, ai, data, crm, trust, and contact center
Updates
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Orgs that add AI have the potential to unlock cost savings and operational efficiencies. Watch "Level Up Your Digital Customer Service Strategy for the AI Era" on-demand and learn how to raise the bar for service excellence with AI: https://sforce.co/4fFf3Ko
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Interested in adding the power of self-service to your customer support strategy? Join us August 13 for a LinkedIn Live with Salesforce product experts Matthew Kravitz and Christina Keohane and learn how to deflect more cases, increase cost savings, and boost customer satisfaction. Drop your self-service questions in the comments below and save your spot: https://lnkd.in/g7qtFFZs
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Generative AI has the potential to streamline customer service delivery. But you need the right approach — and knowledge management. In this #Serviceblazer Short, Salesforce product manager Leon Kempers shares a tip on how to prep your knowledge base for AI grounding. Get more helpful tips here: https://sforce.co/4ckPn2S
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Improve the health of your business with data-driven insights. Read this case study to see how Service Cloud could help you reduce employee stress and optimize your operations: https://sforce.co/3AekZdi
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Over 1,000 expert-led Dreamforce sessions are now live. Discover service and field service hands-on workshops, product demos, and much more. Register for #DF24 today: https://sforce.co/4daKoTO #service #fieldservice
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Your customers expect great service — even from a chatbot. 🤖 Make sure you've got the right one on your team. Learn how to set up for customer success, from planning to choosing the right chatbot: https://sforce.co/3WzjkaN #service #customerservice #chatbots
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Deploying AI in the flow of work empowers agents to provide fast, personalized, and seamless experiences that: 📈 Boost productivity. 📈 Increase CSAT. 📉 Reduce costs. Join us August 7 and learn how to add AI to your service ops: https://sforce.co/3ybMAv9 #service #ai #csat
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Want to learn about the latest tech trends in self-service? Wondering about how to overcome self-service challenges? How does AI fit into all of this? Join us August 8 for a LinkedIn Live with Salesforce product experts Matthew Kravitz and Christina Keohane to learn about the power of self-service in customer support. Drop your self-service questions in the comments below and save your spot. #service #selfservice
Transform Your Support Strategy with Self-Service
www.linkedin.com
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How much time do you spend on your field service invoices — from creating to sending to following up? Probably a lot. ⏳ Learn how field service invoicing software does all these tasks and more — automatically: https://sforce.co/46rFVJD
What Is Field Service Invoicing Software? Benefits and Capabilities
salesforce.com