Improve the health of your business with data-driven insights. Read this case study to see how Service Cloud could help you reduce employee stress and optimize your operations: https://sforce.co/3AekZdi
Salesforce for Service Enhancing employee well-being and operational efficiency is crucial for success. Thank you for sharing this insightful case study.
UKI Customer Experience Lead at Salesforce | CCXP | Distinguished Solution Engineer | intrigued with how Behavioural Science can transform Customer Experience
Contact Centre Agent stress is rising, not because of the amazing advancements in Gen AI, automation and access to data, but because self service tools are also improving and peoples expectations are constantly increasing. The result is that only complex and urgent queries make it through to agents. Understanding where the stress is, its causes and importantly planning and testing interventions is critical to the long term success of any contact centre. Please contact either myself or Tim Routledge at Biostress if you are interested in understanding how they can help you evolve your contact centre into the future by putting you staff and their wellbeing first. Well done to abrdn for this brilliant project. #stress #wellbeing #contactcenter #ex #cx
Improve the health of your business with data-driven insights. Read this case study to see how Service Cloud could help you reduce employee stress and optimize your operations: https://sforce.co/3AekZdi
Check out this great case study with Salesforce customer, abrdn, highlighting how BIOStress is benchmarking, improving and optimizing stress management and resilience in contact centres… super example of how focusing on agent wellbeing delivers a host of benefits for customers and employees!
Improve the health of your business with data-driven insights. Read this case study to see how Service Cloud could help you reduce employee stress and optimize your operations: https://sforce.co/3AekZdi
In this edition of Cloudbeat, Deloitte uncovers 5 key insights that can help consumer products companies enhance #Cloud and #GenAI capabilities.
Cyber Strategy @ Deloitte | Technologist | LatinX in Tech Advocate | Real Estate Investor
In this edition of Cloudbeat, Deloitte uncovers 5 key insights that can help consumer products companies enhance #Cloud and #GenAI capabilities.
In this edition of Cloudbeat, Deloitte uncovers 5 key insights that can help consumer products companies enhance #Cloud and #GenAI capabilities.
In this edition of Cloudbeat, Deloitte uncovers 5 key insights that can help consumer products companies enhance #Cloud and #GenAI capabilities.
VP EP Marketing @ Deloitte - Honored to manage a team of high-performers focused on Enterprise Performance, ERP Alliances, Enterprise Operations, Finance Transformation, GenAI and Supply Chain offering.
In this edition of Cloudbeat, Deloitte uncovers 5 key insights that can help consumer products companies enhance #Cloud and #GenAI capabilities.
In this edition of Cloudbeat, Deloitte uncovers 5 key insights that can help consumer products companies enhance #Cloud and #GenAI capabilities.
In this edition of Cloudbeat, Deloitte uncovers 5 key insights that can help consumer products companies enhance #Cloud and #GenAI capabilities.
In this edition of Cloudbeat, Deloitte uncovers 5 key insights that can help consumer products companies enhance #Cloud and #GenAI capabilities.
UKI Customer Experience Lead at Salesforce | CCXP | Distinguished Solution Engineer | intrigued with how Behavioural Science can transform Customer Experience
1moThe innovation here to truly understand agent well being and to then plan focused interventions is brilliant. The potential to take this much further using intelligent routing, changing shift patterns, amending the agent console is huge not to mention the rich data upon which to continuously ensure you have a healthy workplace. Great work Biostress and abrdn