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Worst customer service. Ticket closed without providing any resolution. Since last 2.5 yrs I have been following up with the bank and till date not even a single reply received. Same here. The social media team is also silent since the last two days. Two grievance officer and two branch manager and one regional manager transffered and till date no resolution received.
Make interest rate attractive and competitive, please don't discriminate between old and new customers. You are charging higher rate to your loyal customers
May I know what is the maximum TAT for taking updates from the concerned team and to give the exact resolution to your customers. So that I can be patient till then since I am getting the same feedback from so long now however not any proper resolution yet. Please let me know the exact duration for it rather than pasting the same statement . I also have my patience limit .
Assistant Manager at Grihum Housing Finance Limited
1moWorst customer handling - not getting resolution waiting from more than 7-8 months . everyone just mentions we have sent it to the respective Team beyond that not any proper resolution gets and nobody is responding now. Struggling to reach an appropriate person who may give solutions to me . The branch team has no idea how to tackle a customer they are too much occupied in their own gossiping. The social media handling team of ur bank also gave me the fake commitment and not responding now.. What is the possible reach to you guys to have the resolution for my problem.