Bird

Want to know more about marketing automation in Bird? 🤔 In the latest Bird Academy update, learn how to use Journeys to build powerful marketing automations, from abandoned cart recovery to post-purchase 'thank you's. We've also launched six new modules across two courses, with more lessons on the way! 🎥 Marketing Cloud modules: - Sign-up forms - Campaigns - Journeys - Audience - Deliverability best practices 🎥 Service Cloud modules: - Inbox setup - Inbox Automation Get started with Bird Academy (link in comments 👇)

These are the top marketing channels you should use to message your customers 👇 Just kidding. We don’t dictate. Because we don’t know who your customers are—you do. Start experimenting to find the right channel mix. That way you’ll show up wherever your customers spend their time.

Every year, we process hundreds of millions of USD—internationally. We serve over 50,000 customers worldwide, which means managing many different payment types and currencies. Processing payments used to require transactions with 20 global banks. To speed up and streamline all our transactions, we have been working with Airwallex for a while now to power our global financial infrastructure and we think they are great! See how this partnership benefits our customers: https://lnkd.in/gpFq5ZyY

People are starting to buy everything online—even cars. But, understandably, the customer journey for virtual car sales is fairly complex. CARSOME needed a way to connect with customers throughout the entire buying process, so they reached out to Bird for help. 🚩 Problem CARSOME’s communications were siloed from each other, and they handled some replies manually while others were automated, making the process unorganized and difficult to manage. Plus, they relied mostly on traditional SMS messages, which did not convert very well. 💡 Solution Integrating Bird into CARSOME’s operations has overhauled how they communicate with their customers. The main difference is that CARSOME is now in constant communication with users throughout their complex customer journeys. 📈 Results More than 10% of orders now convert during the pre-screen process through WhatsApp. Once a customer engages via WhatsApp now, they’re more likely to place an order directly. Read the full case study: https://lnkd.in/g4Shy7dy

You know how sometimes you just want someone to make decisions for you? With a well-timed message, you can be that person for your customers. Imagine you’re traveling with your family. You’re doing your best to make your flight on time, but your kids are screaming, you forgot to pack a bathing suit, and your Uber is late. Suddenly, you get a text from the airline telling you that you can get a discounted upgrade. After all the inconveniences you’ve experienced so far, you’d love some extra legroom. Sold! The right message at the right time can sell upgrades effortlessly.

Great customer communication that converts starts with consent. You can grow your subscriber base across channels—email, SMS, WhatsApp, and more—with Bird’s Smart Signup Forms. They actively convert visitors into subscribers via segmented popups and webforms. Segment your forms with these four tactics: 1. Behavior-based triggering Popups will appear based on how long a customer has been on a page, how far they’ve scrolled, or the exact page they’re viewing. 2. Audience targeting Show different user demographics in different forms based on things like location and device type. 3. Frequency Determine how frequently forms will pop up for returning site visitors. 4. Exit intent Retain customers when they’re about to leave your site by offering discounts and other promos. See how it works 👇

Customer communication is always evolving. But don’t worry—we’re keeping up with what’s new. We’re always innovating here at Bird and have the receipts to prove it. We launch multiple product updates pretty much every day across Marketing Cloud, Service, Cloud, Developer Cloud, and our overall platform. You can see all our latest product updates here 👉 https://bird.com/updates You’ll also be able to see GIFs of new functionality (like the one below) to help you get started.

Read what we are doing to ensure GSM network challenges in conflict areas don't negatively impact citizens.

You know how Alexa will remind you to buy groceries? It’s like she can predict when you’re running out of your favorite coffee. Spoiler alert: She can. It’s not that the Amazon robot is psychic. It’s that she’s pulling from your purchase history to determine approximately when you’ll need to reorder your frequent buys. Take a note from Alexa. Retain your customers by sending them reminders to buy more of their favorite products wherever they’re most likely to check their messages—email, SMS, WhatsApp, etc. You’d be surprised how far a simple reminder message will go.

Communication is the key to all relationships—even (and especially) ones with your customers. Here are three ways CARSOME stays communicating with help from Bird 👇