People are starting to buy everything online—even cars. But, understandably, the customer journey for virtual car sales is fairly complex. CARSOME needed a way to connect with customers throughout the entire buying process, so they reached out to Bird for help. 🚩 Problem CARSOME’s communications were siloed from each other, and they handled some replies manually while others were automated, making the process unorganized and difficult to manage. Plus, they relied mostly on traditional SMS messages, which did not convert very well. 💡 Solution Integrating Bird into CARSOME’s operations has overhauled how they communicate with their customers. The main difference is that CARSOME is now in constant communication with users throughout their complex customer journeys. 📈 Results More than 10% of orders now convert during the pre-screen process through WhatsApp. Once a customer engages via WhatsApp now, they’re more likely to place an order directly. Read the full case study: https://lnkd.in/g4Shy7dy
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| EV Enthusiast | Sustainability Advocate | Innovative Learner | Driving Customer Delight | Exploring new paths for a greener future. |
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Conversations - CitNOW
https://www.citnow.com
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🚗✨ Drive Seamless Experiences with Todook! From instant customer support to personalized recommendations, Todook transforms your journey in the automobile world. 🌐 🤖 Your one-stop chatbot that never sleeps, making car buying, scheduling, and after-sales support a breeze! #Todook #TodookInAuto #ChatbotMagic #AutomotiveInnovation
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Customer experience win! I've been with IONOS for 6 months now and their customer service has always been highly impressive. As a start-up founder, when problems arise it's so important they're resolved quickly so I don't spend the entire day trying to sort something out that I don't really understand. This is where IONOS really excel, I've had two issues/questions since using their services, the first was a few months ago when I started a live chat to ask for help, upon realising I was struggling to explain what the issue was I was asked if I wanted to chat on the phone instead - I received a phone call 2 minutes later and 5 minutes after that I was back focusing on my business. This morning I had another question around domains and asked for help, again 5 minutes later the issue was resolved. But, what I really loved about this interaction was how humanised and social it was through some Monday morning football banter when we quickly established further up the chat that we supported rival teams! Highly positive experiences build brand loyalty, and this is a great example of a company continuously meeting the needs of their customers. #brandloyalty #customerexperience #customerservice #startup
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Co-founder, Xari | ex-BCG · Google-funded startup - DotPe · IIT Bombay | Enabling Inbound Marketing via AI
🚨 New Feature Alert - Customer Mindmap ❌ Problem - How do you create tens of thousands of blogs, each unique and without redundancy, as Google penalizes that? ✅ Solution - Map out every journey, thought process, problem, and issue of each potential customer persona. Essentially, map everything that all your hypothetical customers think/do when they think about the products/services offered by you. One inspiration for this feature was Cars24. One of their top-ranked contents is the Online Challan Checker - because, of course, as a customer, you can buy a second-hand car, but when you do, one of the questions that would come to your mind - "Is there any challan on this vehicle? How can I check that?" Another inspiration was Sanskar Jain from Entvin (YC S22), who walked us through his personal problem and his desired solution - putting the customer's problems at the center of his content creation strategy. 💡 Want a sneak peek? 💡 Drop a DM or schedule a meeting here - https://lnkd.in/gqCcu_A5 We would be offering free personalized MindMaps to all folks that we talk to! #CustomerJourney #ContentStrategy #SEOtips #BrandBuilding Xari Siddhardha Aravind
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It's interesting to see how the pandemic has accelerated the shift towards online car sales.