How Do You Measure Success?

Many say leadership is about results and the ability to measure those results. If you run a company, you are compensated by the success of the bottom line. But are you sure you know of all the ways you can influence the profits of your work?

It may be somewhat simple to proclaim if we sell more stuff to more customers we will be more successful. But let’s look at the items we can’t necessarily measure which dramatically affect the way we view success.

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Certainly in Western culture, it appears we can never get enough. We are chasing the dream, the goal, the customer, the money, and all the while not spending even a second realizing where we are and what we have right now.

This goes well beyond monetary measurement to include experiences, relationships, belonging, esteem, and fulfillment. We aren’t here long yet we spend our time chasing something we so rarely can even define.

A few years ago, facing an historic downturn in the hospitality industry, Chip Conley decided to discover how he could improve his company, his employee experience, and the relationship with customers.

Watch this.


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Kneale Mann | People + Priority = Profit

TED | Chip Conley