W5 error message - nothing working to fix it

[MaryPC]

Nest thermostat purchased and installed in November 2023. Showing a W5 error. Have tried all the recommended troubleshooting steps and nothing works. 

How do I go about getting a replacement. 

[SoriaD_]

Hello @MaryPC 

Thanks for reaching out to our Nest Community about this W5 message. I apologize for all the inconvenience; don't worry, I'm here to help you with that.

To contact our specialist team, please Fill Out This Form. Our team will work with you to identify the situation and offer a solution for you.

Feel free to post us if you have another question about your devices. I'm happy to find a solution for you.

Best regards,

Douglas.

[Frustratedddd]

You say purchased in November 2023, why not get the installer to sort the problem out? This is a new install, they are responsible.