Community Live Event - Introduction to WebEx Calling
Welcome! In this session, we will explore Webex Calling, Cisco's innovative cloud-based telephony system. Our goal is to provide you with a comprehensive overview of Webex Calling, showcasing some of powerful features and functionalities that are set to revolutionize your business's communication landscape and additionally, we'll guide you through the support network available to ensure you have the assistance you need.
Agenda:
- Overview of Webex Calling
- Basic configurations
- Monitoring in control hub
- Common issues
- Support and Resources
By the end of our session, you'll have a comprehensive understanding of Webex Calling's capabilities and how to access our dedicated support team for any future inquiries.
Experts Details
Claudia Lazo: Senior Escalation Engineer for Webex Calling
As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision.
Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.
Angel Bailon: Webex Calling Technical Consulting Engineer
Armed with a degree in Network and Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. His technical acumen was refined through his involvement in Cisco's Academic Excellence Program, where he demonstrated outstanding performance.
Currently, he is an esteemed contributor to the Cisco Webex Calling support team. In this role, he employs his expertise to not only assist customers but also to enrich the overall service experience. His contributions extend beyond support; he actively enhances the knowledge base by conducting both internal and external training sessions and developing informative content on Webex Calling.
Alejandro Gomez: Webex Calling Technical Consulting Engineer
A graduate with distinction in Computational Engineering, he is recognized for his dedication as a Technical Consulting Engineer, fueled by a deep-seated passion for technology and a commitment to enhancing customer experiences. His technical proficiency was sharpened within the rigorous environment of Cisco's Academic Excellence Program, where his exceptional performance set him apart. He is actively engaged in the creation of comprehensive documentation, instructional videos, and training resources, all aimed at bolstering the understanding and adoption of our technology. His contributions are invaluable in supporting the continuous growth and success of our technological solutions.
For more details and information, visit the Webex Calling community.
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