Hello our developer community members! As you know we have created a lot of webinars that cover variety of topics related to several products. Here is a link (https://developer.webex.com/webinars) to past webinars' recordings. Interested...
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Forum Posts
Resolved! Welcome Webex Contact Center Developers!
We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hello. I’m trying to build a webex bot that will act as an assistant for the meeting host. The bot should be able to: join a meeting automaticallyspeak aloud meeting agenda when the meeting starts proactively listen to the conversation of the partici...
Explore how to integrate the Webex Contact Center Desktop JavaScript SDK into your custom widgets. Learn to manage agent states, handle interactions, and enhance your contact center solutions with real-time data and event handling. Read the Blog ...
Hello. We are developing a widget to get a personalized stat which is showing to the agent when there is call queued to him via preferred agent node. To make this stat we are using a global variable with reporting chekbox so that writes it writes inf...
I have 10 devices in my tenant of different types, 7 of which are associated with users and 3 that are associated with workspaces. When I call the List Devices API I get all of them, apart from 2 (both of them are Cisco 9841 phones) that are associa...
I am trying to setup a Screen Pop for agents when an outbound campaign dial is connected to an agent. In order to create the screenpop url I need access to customerData from the record that is delivered by my campaign manager to the dialer. Is there ...
Dear Community experts, I have a specific requirement and would appreciate any guidance on how to achieve it using Webex technologies (WxC, WxCC, or Webex Connect). Here's the scenario: An external user calls our company phone number, and the call i...
Resolved! webex calling queue agent status API
Hi Experts, I searched the documentation and couldn't find an API which allowed me to retrieve the Webex Calling agent status and the duration. Do we have an API to get the agent details from the webex calling platform? Regards
Resolved! Bring Your Own Campaign Manager
I am trying to integrate my company's own campaign manager with Contact Center. I have been following this documentation: https://developer.webex-cx.com/documentation/guides/campaign-manager-outbound-dialers I am stuck trying to get the dialer to req...
Does a meeting need to be recorded so that the transcript can be downloaded?Is that the only way
Hi Team,Could you please confirm if we support password management through Webex Rest API and Webex XML API?If yes, could you please share API?Thanks,Prashant
Hello there,I used to get transcriptDownloadLink from the temporaryDirectDownloadLinks, by asking API for recording details.Right now it seems to be missing for my recordings. Json response does not even have this field. Recording ID 51859bc0a619103b...
Hello,Our company will do a rebranding in the near future and change our product name.I'm looking for a way to change our bot username to reflect the new name.How can I do this?The option is not available from the developer portal.I don't think creat...
Dear Team, We are trying to develop a custom application using Cisco Webex API, we want Webex telephony function to be embedded in our application. We are referring Webhooks Guide to get the telephony events but those are not working. kindly guide us...
How to attach multiple files with a message while sending the message from the bot to a user. I checked https://developer.webex.com/docs/basics#message-attachments but couldn't find any info. Also, I tried sending multiple files in the same message b...
Hi there!I am curious if there are ways to obtain an audit log for actions performed against various Webex API endpoints.My research has led me to ControlHub admin events as well as security events for login and logout.Any guidance is welcome!
