We may be able to if your order still shows as "New" status. Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order status says anything other than "New", it can no longer be changed or canceled. This includes updates to the Shipping Address. Please reach out to customer service via form linked here.

You can see your order history in your Netflix.shop account. Just log in and click Order History.

All packing slips included with any shipment will not include any pricing information.

We offer a 30-day money back guarantee on most items purchased from netflix.shop. All items that do not qualify for our 30-day money back guarantee will have special messaging on their individual product pages.

Our Customer Service team is available 7 days a week 8:30am-5pm EST, and can be contacted via live chatbot on the bottom right corner of the page, or through the contact form linked here.

Merchandise cannot be returned if used, washed or worn.