abstract

Are You Ready for a Drive?: User Perspectives on Autonomous Vehicles

Authors:

Andreea I. Niculescu,

Kheng Hui YeoAuthors Info & Claims

CHI EA '17: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

Pages 2810 - 2817

https://doi.org/10.1145/3027063.3053182

Published: 06 May 2017 Publication History

Abstract

In this paper, we present preliminary results of a user research study investigating factors with high potential impact on user experience (UX) of autonomous vehicles (AVs). The study was conducted in Singapore with 29 participants in 10 sessions, each one lasting around 2 hours. Participants conveyed their requirements verbally, as well as visually through sketching. The extensive rounds of discussions revealed an underlying trend of general mistrust towards AVs expressed in three requirement categories concerning: safety, empowerment and interaction style. In response to these requirements, designers need to ensure the vehicle's reliability is "expressed" in users' "language", passengers are allowed to have some decision power during navigation (despite the car being autonomous) and are able to interact with the AV in a flexible, easy and straightforward manner. We believe such design decisions would be beneficial to generate more trust towards AVs and improve the overall UX.

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Cited By

Mosaferchi SCalifano RNaddeo A(2024)Shed Light on the Path of Human-Machine Interaction in Autonomous Vehicles: Where Did We Come from, Where We Are Going? Part I, State of the ArtDesign Tools and Methods in Industrial Engineering III10.1007/978-3-031-58094-9_33(301-309)Online publication date: 7-May-2024
https://doi.org/10.1007/978-3-031-58094-9_33
Hub FHeß SWilbrink MOehl M(2022)Is This My Ride? AV Braking Behavior from the Perspective of Waiting Ride Hailing CustomersHCI International 2022 – Late Breaking Posters10.1007/978-3-031-19682-9_48(375-382)Online publication date: 24-Nov-2022
https://doi.org/10.1007/978-3-031-19682-9_48
Gabriele FMartins L(2022)Human-Car Interface: A Systematic Literature ReviewOccupational and Environmental Safety and Health IV10.1007/978-3-031-12547-8_50(631-645)Online publication date: 17-Sep-2022
https://doi.org/10.1007/978-3-031-12547-8_50
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Index Terms

Are You Ready for a Drive?: User Perspectives on Autonomous Vehicles
1. Human-centered computing

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Published In

cover image ACM Conferences

CHI EA '17: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

May 2017

3954 pages

ISBN:9781450346566

DOI:10.1145/3027063

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
,
Program Chairs:
Cliff Lampe
University of Michigan
,
m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
,
Daniel Wigdor
University of Toronto

Copyright © 2017 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 May 2017

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CHI '17

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SIGCHI

CHI '17: CHI Conference on Human Factors in Computing Systems

May 6 - 11, 2017

Colorado, Denver, USA

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CHI EA '17 Paper Acceptance Rate 1,000 of 5,000 submissions, 20%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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Cited By

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https://doi.org/10.1007/978-3-031-58094-9_33
Hub FHeß SWilbrink MOehl M(2022)Is This My Ride? AV Braking Behavior from the Perspective of Waiting Ride Hailing CustomersHCI International 2022 – Late Breaking Posters10.1007/978-3-031-19682-9_48(375-382)Online publication date: 24-Nov-2022
https://doi.org/10.1007/978-3-031-19682-9_48
Gabriele FMartins L(2022)Human-Car Interface: A Systematic Literature ReviewOccupational and Environmental Safety and Health IV10.1007/978-3-031-12547-8_50(631-645)Online publication date: 17-Sep-2022
https://doi.org/10.1007/978-3-031-12547-8_50
Zhang QYang XRobert L(2021)Drivers’ Age and Automated Vehicle ExplanationsSustainability10.3390/su1304194813:4(1948)Online publication date: 11-Feb-2021
https://doi.org/10.3390/su13041948
Sauer VMertens AHeitland JNitsch V(2021)Designing for Trust and Well-being: Identifying Design Features of Highly Automated VehiclesExtended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411763.3451656(1-7)Online publication date: 8-May-2021
https://dl.acm.org/doi/10.1145/3411763.3451656
Kim MHeo JLee J(2021)In-Vehicle Information Design to Enhance the Experience of Passengers in Autonomous Public BusesHCI in Mobility, Transport, and Automotive Systems10.1007/978-3-030-78358-7_28(408-424)Online publication date: 24-Jul-2021
https://dl.acm.org/doi/10.1007/978-3-030-78358-7_28
Seuwou P(2021)Understanding the Factors Influencing Consumers’ Behaviour Towards Autonomous Vehicles AdoptionIntroduction to Internet of Things in Management Science and Operations Research10.1007/978-3-030-74644-5_9(185-213)Online publication date: 29-Sep-2021
https://doi.org/10.1007/978-3-030-74644-5_9
Ayoub JMason BMorse KKirchner ATumanyan NZhou FBernhaupt RMueller FVerweij DAndres JMcGrenere JCockburn AAvellino IGoguey ABjørn PZhao SSamson BKocielnik R(2020)Otto: An Autonomous School Bus System for Parents and ChildrenExtended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems10.1145/3334480.3382926(1-7)Online publication date: 25-Apr-2020
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Seuwou PChrysoulas CBanissi EUbakanma G(2020)Measuring Consumer Behavioural Intention to Accept Technology: Towards Autonomous Vehicles Technology Acceptance Model (AVTAM)Trends and Innovations in Information Systems and Technologies10.1007/978-3-030-45688-7_51(507-516)Online publication date: 18-May-2020
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Fank JRichardson NDiermeyer F(2019)Anthropomorphising driver-truck interaction: a study on the current state of research and the introduction of two innovative conceptsJournal on Multimodal User Interfaces10.1007/s12193-019-00296-w13:2(99-117)Online publication date: 18-Mar-2019
https://doi.org/10.1007/s12193-019-00296-w
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