research-article

Designing a Process for Identifying and Managing the Benefits of Mobile Enterprise Applications in the Insurance Industry

Authors:

Lisa F. SeymourAuthors Info & Claims

SAICSIT '16: Proceedings of the Annual Conference of the South African Institute of Computer Scientists and Information Technologists

Article No.: 18, Pages 1 - 10

https://doi.org/10.1145/2987491.2987520

Published: 26 September 2016 Publication History

Abstract

Mobile applications have not only become commonplace for consumers for use in countless daily functions, they are also becoming essential in a business context. The deployment of these mobile enterprise applications in organizations have been shown to provide benefits however, history also shows that benefits from IT innovations are often over-promised and under-delivered. Managing these benefits becomes essential in order to realize the return on the investment required to build and implement mobile applications. This paper uses literature to inform the design of a benefit management process in an insurance company and also to identify the potential benefits and barriers from the use of mobile enterprise applications in a short-term insurance context. This design forms the start of an Action design research study.

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Cited By

Levi-Bliech MPliskin NFink L(2020)Implementing A Sales Support app to Complement Face-to-Face Interaction: An Empirical Investigation of Business ValueJournal of Organizational Computing and Electronic Commerce10.1080/10919392.2020.175093230:3(266-278)Online publication date: 14-Apr-2020
https://doi.org/10.1080/10919392.2020.1750932
Levi-Bliech MKurtser PPliskin NFink L(2019)Mobile apps and employee behavior: An empirical investigation of the implementation of a fleet-management appInternational Journal of Information Management10.1016/j.ijinfomgt.2019.07.00649(355-365)Online publication date: Dec-2019
https://doi.org/10.1016/j.ijinfomgt.2019.07.006

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SAICSIT '16: Proceedings of the Annual Conference of the South African Institute of Computer Scientists and Information Technologists

September 2016

422 pages

ISBN:9781450348058

DOI:10.1145/2987491

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Published: 26 September 2016

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SAICSIT '16: Annual Conference of the South African Institute of Computer Scientists and Information Technologists

September 26 - 28, 2016

Johannesburg, South Africa

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Levi-Bliech MPliskin NFink L(2020)Implementing A Sales Support app to Complement Face-to-Face Interaction: An Empirical Investigation of Business ValueJournal of Organizational Computing and Electronic Commerce10.1080/10919392.2020.175093230:3(266-278)Online publication date: 14-Apr-2020
https://doi.org/10.1080/10919392.2020.1750932
Levi-Bliech MKurtser PPliskin NFink L(2019)Mobile apps and employee behavior: An empirical investigation of the implementation of a fleet-management appInternational Journal of Information Management10.1016/j.ijinfomgt.2019.07.00649(355-365)Online publication date: Dec-2019
https://doi.org/10.1016/j.ijinfomgt.2019.07.006

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