Application Strategies for the Connected Enterprise

Editor's Notes

1. Welcome and introduction
2. We are in a new era of enterprise mobility. With well over one-third of employees working from home or the road, and with business itself becoming increasingly global, organizations must find new ways to improve business processes, speed decision-making, increase customer satisfaction, and drive revenues from all areas of the organization. BYOD is something we must embrace. And everything must be viewed through the lens of Mobile First. The applications and devices that employees are using to do their jobs are increasingly designed to support a remote and virtual workforce while enabling the kind of real-time communication and collaboration that separate success from failure. And yet those same respondents tell us that supporting new business needs is driving up costs—and they are looking for ways in which technology can help improve those outcomes.
3. http://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/citrix-mobility-report-a-look-ahead.pdf How do fit together the jigsaw puzzle? Legacy enterprise applications, built 5-15 to years ago on the 2nd platform, are the vault for enterprise data and processes. But invariably they do not enable access to the mobile worker. Migrating these to mobile or cloud is a long-term challenge. Custom built apps, whether desktop or mobile, have proliferated in many organizations. Some are more effective and necessary than others. How connected are they to your enterprise? Desktop apps serve a core function in productivity and may be integrated closely with other custom applications. And then there are the new breed: Web apps, native mobile apps that employees are utilizing whether sanctioned or otherwise, and SaaS, which is increasing rapidly.
4. Appcelerator Survey, 2013 http://www.appcelerator.com.s3.amazonaws.com/pdf/enterprise-survey-q3-2013.pdf This survey from appcelerator demonstrates just how rapid the proliferation of mobile application is. And we know that app development is occurring throughout the enterprise, with many LOB leaders trying their hand at renewing processes and systems. It’s an atmosphere of experimentation and obviously there will be as many failures as there are success stories. The key is having a clear strategy. --------------- Frost & Sullivan survey of 300 North American decision-makers who were responsible for purchasing mobile software applications reveals that in 2013, 73% of respondents deployed at least one mobile worker app. In 2014, this figure has risen to 82% of respondents. The largest proportion of businesses (49%) have implemented between one and 10 apps. Those applications—ranging from salesforce automation to workforce management—turn a “nice-to-have” device into a productivity machine. A Frost & Sullivan survey of more than 1,000 IT decision-makers in the US and Europe revealed that in almost half of all companies, employees are using tablets for business purposes—and that number is expected to increase by more than 10% in the next two years; 59% of the respondents also said tablets are “highly effective” for their business. That growth owes a lot to advancements in touchscreen technologies, processing power, mobile operating systems, and software visualization tools, as well as support for business applications like customer relationship management (CRM), supply chain management (SCM), workforce management (WFM), contact center, point of sale, and more.
5. https://www.gartner.com/doc/2644916/agenda-overview-application-strategy-governance So let’s take a look at Gartner’s model for application governance, which I think is a very helpful one. First, we have to look at an application rationalization/modernization strategy in manageable steps that build on one another. There also needs to be a clear analysis done of the existing app portfolio. Apps of little value should be eliminated. Those that truly impact performance should be migrated or new apps invested in.
6. Where does a device manufacturer fit into this discussion. Our view is that we must provide a platform for enterprises to build their application strategies upon. Obviously, that starts with enterprise-ready devices, with the right form factors and features. It means addressing security a the hardware layer and providing solutions to address BYOD and protect your enterprise data. But it also means providing the development tools that allow you to tap into the full functionality of devices. We invest a great deal in developer engagement and providing access to SDKs and APIs. Lastly it means aligning with solution partners to lead the innovation.
7. So in forging a new application strategy, it’s important to first look at what your goals really are. Businesses cite many reasons for implementing mobile worker applications on their employees’ tablets, with the strongest being anticipated efficiency and productivity gains. However, Frost & Sullivan research shows that these are followed closely by enhancing customer engagement, boosting employee collaboration, and cost-savings.
8. http://www.appcelerator.com.s3.amazonaws.com/pdf/enterprise-survey-q3-2013.pdf Tapping into enterprise data is really the key to success. Looking at investment priorities for application organizations, it’s clear that this is the big focus right now. 40% are citing mobile specific APIs a top investment area. Top areas for integration are internal databases, sales force automation systems, workforce management, and supply chain. Forward-thinking organizations are looking at tablets as much more than just communications and collaboration devices. While tablets make it easy to check email and IM, participate in Web and video conferences, and share screens and content, they truly transform business when they are deployed within key business processes. The Frost & Sullivan survey of 300 North American decision-makers who were responsible for purchasing mobile software applications reveals that while 68% of respondents offer access to corporate email on mobile devices like tablets, the vast majority also embrace other mobile enterprise apps: • 54% of respondents offer access to internal databases, with another 26% planning to do so in the next three years; • 54% offer access to SFA, with 20% planning to do so; • 49% deploy local fleet tracking and management apps, with 21% planning to do so; and • 52% provide access to SCM, with 21% planning to do so. For instance, in the area of workforce management, 78% of decision-makers cite improved field-service response times, and 76% tout the competitive advantage and enhanced customer engagement.
9. http://www.veracode.com/idg-study-reveals-63-percent-web-mobile-and-legacy-applications-are-not-assessed-security Security must never be compromised upon. We’ve all seen the extremely serious consequences of several recent security breaches where large amounts of customer data was accessed. The concerning thing is that this could be just the tip of the iceberg. Even though enterprise applications are the primary target for cyber-attacks, an IDG study found that 63 percent of applications are not assessed for critical security vulnerabilities, including the most commonly exploited vulnerabilities such as SQL Injection and Cross-Site Scripting. The lack of formal application security programs combined with the growing number of enterprise applications being produced creates a security gap that increases enterprise risk.
10. Fast food—franchises Financial services—banker, etc. Education—tables/teachers Trucking—driver Oil&energy Loading/unloading truck Healthcare
11. Photo of people in different industries or industries type photo’s