Zoom Forcing agents in to status

[WNOSY]

Hello,

I am Woodlair Nosy over at Merchante E, IT Team. 
I am reaching out regarding the ticket below.

"https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5...

We've done the recommended solutions but still no resolution on this.

Can we look into this further?