VisitorUK - Privacy Policy

Updated 25/05/2018

VisitorUK ("VisitorUK", "we", "our", "us") are committed to protecting and respecting your privacy. VisitorUK is a trading name of Mixed Up Logic Ltd established and registered in England and Wales, UK, company number: 08164538. Our egistered office is Shire End Farm, Bath, BA1 8AE.

This Privacy Policy sets out how we collect, use, disclose, transfer and store your information at VisitorUK in connection with your use of our website at http://www.visitoruk.com/ (the " Website") and your use of our services and content ("VisitorUK Content") (collectively "the Services").

Terms and conditions associated with the use of our website and services can be found on at http://visitoruk.com/terms.

Individual Customers: If you are using our Services for your own personal purposes as opposed to in connection with your employment, your data controller for the purpose of the EU General Data Protection Regulation (the " GDPR") is Mixed Up Logic Ltd.

Corporate and business Customers : If you are using our Services in connection with your employment, your employer is your data controller for the purposes of the General Data Protection Regulation (GDPR), and we are data processor collecting and use that data only to provide the services to your employer. Your employer may have their own privacy notices that will apply to your use of our Services. Your employer will have access to your collected information, such as event, attraction and business directory information.

Please read this Privacy Policy carefully so that you understand how we process your personal information and what your rights are in relation to your personal information. If you do not agree with this Privacy Policy in general or any part of it, you should not access our Website or Services.

1. COLLECTION AND USE OF INFORMATION

We collect certain information or data about you when you use our Services:

This includes:

· when you create an account with us, or submit questions, queries or feedback via our Website, email or social media, including your email address if you send an email to us, as it is in our legitimate interests to provide our Services, communicate with you and provide customer support per your request;

· your country and IP address, as it is necessary for our compliance with legal obligations to identify where our users are located in connection with EU tax laws;

· where you have provided your consent, your email address so you can receive our newsletters;

· where you post information on our Website in the form of comments or reviews, as it is in our legitimate interests to provide our Services;

· when you inquire about our product via our Website, email or social media, including your email address if you send an email to us, as it is in our legitimate interests to provide our services, communicate with you and contact you about our product as per our request;

· information we automatically collect from your computer, mobile phone, or other access device on how you use the Website, including your IP address; device information including, but not limited to, identifier, name, and type of operating system; and standard web information, such as your browser type and the pages you access on our Website ("Technical Usage Information").

We collect Technical Usage Information as it is in our legitimate interests to provide effective services and useful content to you, in order to:

· personalise our Website to ensure content from the Website is presented in the most effective manner for you and your device;

· monitor and analyse trends, usage and activity in connection with our Website and Services to improve the Website;

· administer the Website, and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;

· keep the Website safe and secure; and

· measure and understand the effectiveness of the content we serve to you and others.

2. Cookies

We use cookies, pixel tags, web beacons and similar files or technologies to collect and store the information we automatically collect about your computer, mobile device, and use of the Website. Cookies are files containing small amounts of information which that are downloaded to your computer or mobile device when you visit a certain webpage. Cookies are then sent back to the originating webpage on each subsequent visit, or to another webpage that recognises that cookie. Cookies are used in order to make our Website work, or to work more efficiently, and to improve your experience of our Website.

In addition to cookies that are strictly necessary to operate the Website, we use the following cookies:

· Functional cookies , which are set by us and the following third parties including: Ezoic, to enhance your experience on our Website.

· Performance Cookies provided by the following third parties including: Google Analytics, which enable us to provide a better user experience based on how our you use our Website.

· Targeting or Advertising Cookies , which are set by us and the following third parties, including: Google AdWords and Commission Junction, and tell us and those third parties about your browsing habits, so you can be provided with advertising that is more relevant to you.

· Social Media Cookies , which are set by the following third parties including: Facebook, Twitter, Google+, LinkedIn and Instagram, and allow you to share what you've been doing on the Website on social media.

If you do not accept the use of these cookies, please disable them by changing your browser settings so that cookies from the Website cannot be placed on your computer or mobile device. These browser settings will typically be found in the "options" or "preferences" menu of your browser; otherwise you should use the "Help" option in your browser for more details. If you only want to limit third party advertising cookies, you can turn such cookies off by visiting the following links:

· Your Online Choices ( http://www.youronlinechoices.com/uk/)

· Network Advertising Initiative ( http://www.networkadvertising.org/)

· Digital Advertising Alliance ( http://www.aboutads.info/consumers)

3. Disclosure to Third Parties

We share your information with a number of third parties described underneath that process and store data on how you interact with the Website. Use of those services is governed by their respective terms of use and privacy policies as detailed below.

We will not submit your data to any third parties except as described in this Privacy Policy. We use:

· cloud storage providers including AWS located in the United States and Fasthosts located in the UK to store the personal data you provide and for disaster recovery services, as well as for the performance of any contract we enter into with you;

· service providers for authentication services to authenticate, identify and grant access to our Services; and

· service providers for payment services including Paypal to handle receipt of payment for products and services at our Website.


We will pass on your personal information if we have a legal obligation to do so; if we have to enforce or apply our terms of use and other agreements; to detect, prevent or otherwise address security, fraud or technical issues; or to protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

We will also disclose your information to third parties:

· if you are an employee of one of our corporate customers, we will share data generated from your use of the Services with your employer;

· in the event that we sell any business or assets, in which case we will disclose your data to the prospective buyer of such business or assets; and

· if we or substantially all of our assets are acquired by a third party, in which case information held by us about our users will be one of the transferred assets.


The VisitorUK website includes links to third party websites which are not owned or affiliated or under the control with VisitorUK or Mixed Up Logic Ltd and therefore are not covered under the scope of the this privacy policy. This privacy policy relates to the website and services of VisitorUK only and no personal information is transfered via such third party links.

4. CHILDREN

We do not knowingly collect personal information from children under age 16 for any purpose. If we learn that we have collected personal information of a child under age 16, we will attempt to delete that personal information as soon as possible and take any other measures required under applicable law.

5. Keeping your data secure

Transmitting information over the internet is generally not completely secure, and we can't guarantee the security of your data.

Any data you transmit is at your own risk.

We have procedures and security features in place to try and keep your data secure once we receive it.

We won't share your information with any other organisations for marketing or market research, and we don't pass on your details to other websites.

Payment transactions are always encrypted.

6. Your rights

Where you sign up for our Services as an individual, you have certain rights including to find out what information we hold about you and review, update, and correct the personal information you provide us by logging into your account.

Corporate Customers: If you are an employee of one of our corporate customers, please contact your employer to exercise your rights.

Individual Customers : You have certain rights in regard to your personal information. You have the right to ask us to access the personal information we hold about you and be provided with certain information about how we use your information and who we share it with. You also have the right to ask us to correct your personal data where it is inaccurate or incomplete and we will endeavour to do so without undue delay.

In certain circumstances, you have the right to ask us to delete the personal information we hold about you:

· where you believe that it is no longer necessary for us to hold your personal information;

· where we are processing your personal information on the basis of legitimate interests and you object to such processing and we cannot demonstrate an overriding legitimate ground for the processing;

· where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal data; or

· where you believe the personal information we hold about you is being unlawfully processed by us.


In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal information:

· where you believe the personal information we hold about you is inaccurate and while we verify accuracy;

· where we want to erase your personal information as the processing is unlawful but you want us to continue to store it;

· where we no longer need your personal information for the purposes of our processing but you require us to retain the data for the establishment, exercise or defence of legal claims; or

· where you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.


In addition, you can object to our processing of your personal information based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.

At any time you have the right to object to our processing of information about you in order to send you marketing, including where we build profiles for such purposes, and we will stop processing the data for that purpose.

To exercise any of these rights above, please contact privacy@visitoruk.com. In addition, you have the right to complain to the Information Commissioner's Office or other applicable data protection supervisory authority.

Please note that these rights above are limited, for example, where fulfilling your request would adversely affect other individuals, our trade secrets or intellectual property, where there are overriding public interest reasons, or where we are required by law to retain your personal data.

7. International transfers

To the best of our ability, we take steps to ensure, our third party suppliers have agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data.

From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of our services. If you are located in the EU, your personal information may be transferred to and processed by:

· Our third party suppliers (as described above) located outside the EEA will either be: (i) to a recipient certified to the US Department of Commerce's EU-US Privacy Shield; or (ii) subject to the European Commission's model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses). For more information about the EU-US Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield website.

8. Changes

Any changes we will make to this Privacy Policy in the future will be posted on this page. Please check back frequently for any updates or changes.

9. Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to privacy@visitoruk.com.