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Protects the integrity of the retailer and the brand by proactively surveying products on the market.
Product testing is beyond maintaining compliance and limiting liability; it showcases a commitment to delivering superior quality products to customers.
UL Solutions’ retail market surveillance program protects the integrity of the retailer and the brand by proactively surveying products on the market and investigating consumer complaints and incident reports.
Products are purchased from the marketplace (brick-and-mortar or online) and undergo quality and performance testing to determine if the merchandise meets expectations and requirements. This process helps assure quality is kept top-of-mind through the various stages of the retail supply chain.
UL Solutions offers a seamless, turn-key solution proven through decades of experience facilitating established programs for mass retailers. Retail market surveillance programs have a proven track record of focusing the entire supply chain on delivering higher-quality merchandise.
A retail market surveillance program is simple to get started and to operate.
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First the retailer or brand works with UL Solutions to determine what products and categories to investigate. |
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Merchandise is acquired through our established and experienced network of pullers in the U.S. |
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Pullers ship samples to the lab. |
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Lab conducts testing based on the client’s specifications and issues an evaluation report. |
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UL Solutions provides data-driven insights and analysis for failure rates, supplier performance and identifies target areas of concern and risk. |
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