Recharge.com Reviews

81,893  Great
TrustScore 4 out of 5

4.0

In the Mobile Network Operator category

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Rated 1 out of 5 stars

"Beware of Recharge.com: 60% Fees and Terrible Service!"

Horrible company which is not for yatotlomit huge money and even for such a huge commission can not do their job . I needed to pay for roaming on a phone in Thailand. This company took 60% for recharge 🤣 I am not mistaken exactly 60 🤣. But they were only able to make two transfers for a small amount. Which was not even enough for roaming connection . Even they blocked payment by phone number and payment did not go through any of the means of payment.

So I advise everyone if you want to save your nerves and money immediately run away from this company !

Date of experience: August 01, 2024

Reply from Recharge.com

Hello Phol, 

I am sorry to hear of your dissatisfaction with our services. I just sent you an email to gather more details about the problem and collaborate to find a solution. Your feedback is important to us and we are committed to addressing your concerns.

Have a nice day. 

Sincerely, 

Recharge.com


Rated 5 out of 5 stars

5 Stars!!…

I use the recharge app on an regular basis & can not fault them, Such a simple process, never had any issues & the voucher numbers come through instantly!

Date of experience: August 04, 2024

Reply from Recharge.com

Hello,

It's wonderful to hear that you're happy with your purchase!
 We strive to provide the best experience, and your positive review motivates us to keep up the good work.

We hope to see you again soon on our Website
Kind Regards
Recharge.com


Rated 4 out of 5 stars

Never a problem with service but this…

Never a problem with service but this time it took a bit more time for activation to go thru

Date of experience: August 04, 2024

Reply from Recharge.com

Hello Maria,

We're overjoyed to read your positive review! Our team works hard to deliver a top-notch experience, and we're grateful for your recognition. We will also make good use of your feedback going forward.

Kind regards,
Recharge.com


Rated 3 out of 5 stars

To be fair

To be fair, i play sometimes att gg poker and the only way to plqy is buy voucher, for a 50 dollar voucher i pay 8bdollar then myfinity takes 1.3 dollar so for a 42 ca 41 dollar money to play for i pay 50 bucks, so its not really your fold, i cant pay with visa or mastercard any more

Date of experience: July 24, 2024

Reply from Recharge.com

Hello Levi,

Thank you for taking the time to share your experience.

We appreciate your feedback and understand your concerns about the additional costs involved in purchasing vouchers. We strive to offer the best possible service and are constantly looking for ways to improve.

To better understand and address your concerns, we have reached out to you privately through Trustpilot. We hope to gather more detailed information about your experience and assist you further.

Thank you again for your review, and we look forward to helping resolve this issue.

Best regards,
Recharge.com


Rated 5 out of 5 stars

Recharge were very fast and helpful…great solving problems and the fastest recharge.

Recharge were very fast and helpful with my recharge... I will definitely be using the service again recharging for husband back home in Dominican Republic 🇩🇴 ☺️.. Thank you for everything, and great services , and will recommend in the future.

Date of experience: August 02, 2024

Reply from Recharge.com

Hello Nancy,

Your kind words are the best reward for our hard work! We're delighted to hear that you had a positive experience.

Kind regards,
Recharge.com


Rated 5 out of 5 stars

The service was speedy easy

The service was speedy easy. One suggestion, for impaired sight clients like me it would be halpful if either or both automatic and or voice methods coould be implrmented when topping up

Date of experience: July 31, 2024

Reply from Recharge.com

Dear customer,

thank you so much for taking the time to share your positive experience! We're thrilled to hear that you enjoyed our service.  As there is always room for improvement, your message is greatly appreciated.

Kind regards,
Recharge.com


Rated 4 out of 5 stars

I wasn't able to load the credit

Initially, I wasn't able to load the credit. After many attempts I gave up. But the seller contacted me over my complaint and supported me with extra information that addressed my initial challenge.

Date of experience: July 31, 2024

Reply from Recharge.com

Dear customer, we're glad to see that your request has been resolved. We would like to thank you for your cooperation and wish you a pleasant weekend.

Kind regards,
Recharge.com


Rated 5 out of 5 stars

For international purchases is cheap…

For international purchases is cheap but for local purchase the service fee is expensive

But the service is reliable and fast.

Date of experience: August 04, 2024

Reply from Recharge.com

Hello,

Thank you for your feedback.

Please note that we use a service fee on some of our products, these fees are essential to keep providing a great service for our customers. Whether you pay a service fee depends on the product you’ve chosen to purchase. We feel it’s important to be open about this. Of course, you’ll find the costs in your shopping cart before your payment.

Thank you for your understanding.

Kind regards,
Recharge.com


Rated 5 out of 5 stars

Multiple networks and recharges in one place

All networks in a single place. There are bundles of minutes and data and traditional recharges available.
The delivery takes only a few seconds, it's very convenient.

Date of experience: July 29, 2024

Reply from Recharge.com

Hello,

Thank you for the glowing review! 
We're dedicated to providing exceptional service, and we're glad to hear that reflected in your experience.

We hope to see you again soon on our Website
Kind Regards
Recharge.com


Rated 2 out of 5 stars

Service Charge is too much almost 50%…

Service Charge is too much almost 50% of the package I bought. Never again

Date of experience: August 05, 2024

Reply from Recharge.com

Hello,

Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with the service charge.

The service charge you mentioned are essential for ensuring the continued growth and development of our new products, as well as maintaining the high standards of convenience and security that our customers expect. These charges help us offer the convenience of ordering 24/7, secure payment options, outstanding customer service, easy and affordable ordering processes, and quick and reliable deliveries.

We understand your concerns and appreciate your feedback as it helps us improve. We hope you will consider giving us another chance in the future.

Best regards,
Recharge.com


Rated 5 out of 5 stars

Thank you for giving me the opportunity…

Thank you for giving me the opportunity to be able to speak to my husband 🤍

Date of experience: August 06, 2024

Reply from Recharge.com

Hello there,

It's always rewarding to hear from satisfied customers like you! Thank you for choosing us and for sharing your positive experience, and we look forward to serving you again. Have a great day.

Kind regards,
Recharge.com


Rated 1 out of 5 stars

Con not contact anyone.Our Mexican…

Con not contact anyone.Our Mexican phone is still not working.Check we recharged 2 times this week and should be credited back.

Date of experience: July 31, 2024

Reply from Recharge.com

Dear customer, thank you for taking the time to share your feedback. 

We are sincerely sorry to hear of your dissatisfaction with our service and of the problem linked. We checked our system and noticed that you have not contacted us directly regarding this situation to date. 

To resolve this matter, we have taken the initiative to contact you directly, so we can solve this issue together. 

We look forward to hearing from you.

Kind regards,
Recharge.com


Rated 5 out of 5 stars

More for ur money

Hasnt stuffed me round hasn't taken my money I love theyre discounts

Date of experience: July 22, 2024

Reply from Recharge.com

Hi. We're happy to read about your experience on our website. Thanks for sharing and see you again soon.

Kind regards, Recharge.com


Rated 1 out of 5 stars

this is the worst possible option to…

this is the worst possible option to top up your account. To top up your account, you must have a certain amount in your account to be able to top up your account. What commission do you charge? The top-up should be automatic!

Date of experience: July 29, 2024

Reply from Recharge.com

Dear customer, thank you for taking the time to share your feedback. 

We are sincerely sorry to hear of your dissatisfaction with our service and of the problem linked. Please allow me to explain the situation.

Since you have to make a call when you charge, you must have enough funds to make a call. Apart from that, Lycamobile customer service can help you top up your account.

Please note that we have no impact over this as these are Lycamobile's top-up instructions.

Kind regards,
Recharge.com


Rated 5 out of 5 stars

Quick easy and simpme

This app has made purchasing online cards so damn easy and simple! And it’s reliable to

Date of experience: July 03, 2024

Reply from Recharge.com

Hi. We're happy to read about your experience on our website. Thanks for sharing and see you again soon.

Kind regards, Recharge.com


Rated 5 out of 5 stars

The ease to topup using your platform

The ease to topup using your platform. However you are expensive as when I buy Airtime in Mozambique I only pay R72, yet you charged me R97.68 for 250 Meticas Airtime

Date of experience: July 29, 2024

Reply from Recharge.com

Hi. We're happy to read about your experience on our website. Thanks for sharing and see you again soon.

Kind regards, Recharge.com


Rated 5 out of 5 stars

Best platform ever

Best platform ever, I came across this platform this morning when I had actually almost given up any hope of finding a reliablr platform where i can recharge my phone with talktime using my paypal balance. My talktime arrived in seconds upon trying it out. I'm the happiest and will be using it always. Continue with this best service.

Date of experience: July 25, 2024

Reply from Recharge.com

Dear customer, we can't thank you enough for your kind words! It's customers like you that make us love what we do.

Kind regards,
Recharge.com


Rated 5 out of 5 stars

Great service

Great service, but very high service fees. Needs to be cheaper service cost fees please

Date of experience: August 05, 2024

Reply from Recharge.com

Hello Ron, 

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, in regards to our service fees, do note that these fees are necessary in order for us to provide a fast and secure service. Keep in mind that these fees are shown to you prior to completing your purchase.

Have a nice day. 

Sincerely, 

Recharge.com


Rated 5 out of 5 stars

Give Recharge A Try....you won't be disappointed

Easy to help my family members with incidental phone charges. Convenient and cost-effective too!

Date of experience: August 04, 2024

Reply from Recharge.com

Hello,

We're so grateful for your glowing review! Providing an excellent experience is our goal, and we're delighted to have met that goal for you.

We hope to see you again soon
Kind Regards
Recharge.com