Monese Reviews

My account was hacked and card was used for online purchases, had a very hard time to talk to a real person: their support system just doesn’t work except FAQs etc.,online bot chat promised to hook me with an agent, never happened, as on the phone “listening to the song” for 1 hrs 25 mins, with no luck in the end. Quite frustrating experience, hope nobody ends up there.

Date of experience: August 05, 2024

it was great to send money to other monnese account but when i put in my account sometimes it takes to long,like up to 5 days.

Date of experience: August 05, 2024

Very quick and amount showing as soon as you tap- so convenient for small purchases and receipts not required.

Date of experience: July 31, 2024

Only thing I dislike is initially international transfers were quick but now it seems there's a delay in how quick the recipient receives the tranfer

Date of experience: August 04, 2024

I am with this bank from 4 and a half years and never he disappointed me!

Date of experience: August 02, 2024

Everything was great before but I had UK based account and also Euro account but for the last week I can't get in it since it closed and when I try to sign in or either create new account I get stuck on face video confirmation, sent maybe 20 if not more videos of my face and still nothing. Customer service is really bad, received one reply few days in that said to follow steps to get back in my account and it doesn't work. When I messaged them twice to transfer my remaining money to my other account I didn't receive money or reply. So my money is just stuck with them and I can't access it.. very disappointed in customer service and that I can't get my money for some reason.

Date of experience: July 23, 2024

Can't get in touch with customer service through app. Monese doesn't reply to emails for some reason. phone number doesn't exist. I pay fees each month for mysterious reason. Let me know please how to contact with you. Thanks

Date of experience: July 22, 2024

I haven't started using the waiting cards yet, but I already like this bank

Date of experience: August 02, 2024

When they cecks to find if you are home on the address declared in previous steep wich cant be modified by user anymore and its actually hardly matching because we cant see a map or something to get directions by a pin as its asking to be exactly in one point, no 1 metres away to be successfuly

Date of experience: August 02, 2024

Im so happy to have monese banking online

Date of experience: August 06, 2024

The registration is very simple and very easy!

Date of experience: August 04, 2024

I can never get in touch with any one and talk to a real person,many times ive needed to get in touch about various things,please email me and let me know your customer service phone number

Date of experience: July 21, 2024

Is very easy to transfer and receive money, the app is offering all the information that you need and protection from fraud. Monese is the best!

Date of experience: July 19, 2024

Easy login fast service and can card to paypal was so easy

Date of experience: August 02, 2024

COSTOMER SUPPORT WORKS FLALESSLY WHEN YOU NEED IT..

Date of experience: July 31, 2024

1st transfer to someone seems to take a couple of days unfortunately. After that it does seem to be instant

Date of experience: July 25, 2024

I have used the bank for 2 years I think it’s great they are very helpful and efficient when an issue happened

Date of experience: July 18, 2024

Generally okay service. But out of nowhere they closed my British account because Apperently I was not a resident there anyomore. Without any prior warning. No reply from agents with chatbot or customer support email. A few thousands pounds now that I can’t access screwing me up. Use Revolut, much better

Date of experience: July 16, 2024

Transfer has been very quick and excellent

Date of experience: July 29, 2024

Good and fast Payment

Date of experience: August 07, 2024