Countingup Reviews

Hello Matthew,

You have certainly made our day 🥰

We're not crying, we promise 😭

Thank you for leaving such a glowing review, we are happy that you are enjoying our services and your recent communication with the team.

Our number 1 goal is to ensure we make things as easy as possible for our customers to ensure they can concentrate on what matters most-running the day to days of their business.

We are always working on new features so please keep an eye out in your inbox for any announcements, or our social media.👀

If you have any queries please drop us an in-app secure message and we will be happy to help.

Hi Shameem

It's great to hear that you had such a great experience with our support team recently!

We will ensure that this is passed on to the team member who dealt with your query directly.

If you ever need us in the future, please do not hesitate to reach out via your in-app secure messaging service. The team will get back to you as soon as possible.

Hi Tim

Thank you so much for providing such lovely feedback🥰

We are super proud to be able to provide our customers with an app where business owners can manage their finances and accounting all together, and cannot WAIT for you to see what's next 👀

If you ever have any queries please reach out via your in-app secure messaging service and our team will be happy to help.

Hello Adrian,

Thank you for your feedback.

We're not able to support multiple cards for our accounts at this current time. It has been suggested by other Countingup users so will be something that is looked into the future.

Please keep an eye out on our socials, LinkedIn, and your inbox for updates on new features in the future.

If there is anything you wish to suggest please do not hesitate to get in touch via your in-app secure messaging service.

Hi Lee,

Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK.

As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations.

It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone.

This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders.

These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then.

We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately.

We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently.

Hi Matthew

Thank you for taking the time to provide feedback. Here at Countingup we always welcome customers feedback at any time as a way to better our services day to day.

Our customers have 2 ways of contacting us if needed, secure messaging and emailing support@countingup.com.

Secure messaging is a safer way of communication as this can only be accessed through your app. However, this is not a live chat service and available between the hours of 9am-5pm Monday to Friday.

Regarding your query regarding invoicing, I can see that the support team member has responded directly to you.

We apologise for the inconvenience.

Hello,

Thank you for the review! Our Support team will always strive to keep you moving without any delays.

We are always working on new features to help our customers make running their business finances as easy as possible so keep your eyes peeled in your inbox or our social media for new announcements 👀

Remember, if you ever need us, just drop us an in-app secure message and we will get back to you as quickly as possible🚀

Hello Emma,

We love that you are enjoying our app, and its features 🥳

Thank you for your lovely feedback.

Countingup are always looking for ways to make running a business easier for our customers so please do keep an eye on our social media and your emails for any news on any new features.

We are always happy to help so if you have any queries, please feel free to reach out via our in-app secure messaging service.

Hi Crispin

Thank you so much for your recommendation. It's great to hear that you love your Countingup app.

We are continuously working on new features and updating features to make business owners' financial management as easy as possible.

Please keep an eye on your inbox, LinkedIn or social media for updates on what we have planned next.

Have a great evening🚀

Hi Ted,

We are touched that you have compared us to the high street banks. You have absolutely made our week 🥰

We value every single one of our customers and are always working on new features to make it easier to manage your finances.

If you ever have a query in the future, please do not hesitate to drop us a message via our in-app secure messaging service or email and we will always get back to you as quickly as we can.

Hello Randy,

Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK.

As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations.

It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone.

This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders.

These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then.

We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately.

We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently.

Team Countingup

Hi Gloria

Thank you so much for taking the time to leave a review🚀

We will ensure that we pass this on to the Countingup team member that assisted you.

If you ever have a query in the future, please do not hesitate to drop us a message via your in-app secure messaging service.

Hi Suzanne

It has made our day that you are enjoying the account and the service that you have provided so far.

The Countingup team are here to help with whatever you need so please drop us an in-app secure message whenever you have a query and we will be happy to help.

Enjoy your evening🚀

Hi William,

Thank you so much for leaving us a review! We really appreciate it. Our whole team has put in a lot of effort to make our application process as smooth as possible while collecting your ID and other information from you.

If there's anything else you need, please feel free to reach out to us via your app.

Welcome again to Countingup.

Best,

The Countingup Team

Hi Grace

You have made our day🥰

Thank you for leaving such a lovely review, we are made up that you are enjoying our services and your recent communication with the team.

Our number 1 goal is to ensure we make things as easy as possible for our customers to ensure they can concentrate on what matters most-running the day to days of their business.

We are always working on new features so please keep an eye out in your inbox for any announcements, or our social media.👀

If you have any queries please drop us an in-app secure message and we will be happy to help.

Hi Mal,

We are glad that you are enjoying our in-app accounting features. If you do need any help with this in the future, please do not hesitate to drop us a message via our in-app secure messaging service or email and we will always get back to you as quickly as we can.

Hi

Thank you for your feedback.

We utilise publicly available information from the Companies House register to send out marketing letters. *Please note that we do not retain any personal information in our systems unless an application is submitted.*

From your reports, it seems like your address is being targeted for setting up 'fake' businesses at Companies House. If you haven't already, we recommend contacting Companies House to request appropriate action to prevent further registration at your address.

I have requested further information from you in order to investigate further.

I have shared your feedback with our marketing team and inquired about the possibility of blocking your address but as we don't store any personal information within our system for any non-applications or current customers, it makes it harder for us to proactively prevent our letters.

Please rest assured that we will do what we can to remove your address from future mailing where possible once we receive the information from you. If you do receive any further mailing for any new businesses, please let us know providing the company's name as displayed on the letter.

Thank you for your understanding

Hello Jason,

You have made our day🥰

The number 1 priority here at Countingup, is to make the financial side of running a business as easy as possible for business owners, letting them concentrate on enjoying the company they have built.

We are glad that you are enjoying the features and have many more new features to come so keep your eye out for alerts in your inbox 👀

If you need us again, please do not hesitate to drop us a message via your in-app secure messaging service.