Netflix Billing through SoftBank

Eligible customers can add Netflix to their SoftBank bill.

If Netflix is included in or added to your SoftBank package, see Using Netflix with a SoftBank Package.

How can I pay for Netflix on my SoftBank bill?

Use one of the options below to subscribe to Netflix through SoftBank. Billing eligibility is determined by SoftBank.

Softbank customers who meet Softbank's eligibility requirements can add a Netflix membership from:

Store: Rejoin or sign up in a SoftBank store.
Website: Rejoin or sign up for a Netflix account on the SoftBank website. (For support with signing up, see the SoftBank website.)
Computer or Mobile Browser: Rejoin or sign up for a new Netflix account on Netflix.com and select Softbank as your payment method.

Note:

You will have to verify Softbank is your current postpaid mobile carrier during signup.

Mobile devices: Rejoin or sign up for a new Netflix account in the Netflix app on your Android mobile phone and select Softbank as your payment method.

Note:

You will have to verify Softbank is your current postpaid mobile carrier during signup.

How do I check if Netflix is billed through SoftBank?

Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Why is my Netflix billing date different from my provider's billing date?

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

How do I change my payment method?

Go to the Manage payment info page. You may need to sign in if you haven’t already.
Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

How do I change my Netflix plan?

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

I’m having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” select the Text Message (SMS) option to receive a verification code. This will allow you to identify the email address on the account and update your password.

If there is not a phone number associated with your account, follow the steps below.

If you are signed in to Netflix on your Softbank set-top box:
1. Launch the Netflix app.
2. Select Get Help to view your Netflix account email.
  - You can change your email on netflix.com/account, or contact us for assistance.
If you are signed in to Netflix on a mobile or web browser:
1. Go to your Account.
2. Select Security to see your Netflix account email.
3. From here you can change your account email, if necessary.
If you still can't sign in:
1. Contact Softbank and tell the agent you need help recovering your Netflix login information.
2. Provide the agent the email address you wish to use for Netflix.
3. Your request will be processed within 1-2 days, then you will receive a Netflix email with steps to reset your password.

There is an unauthorized Netflix charge on my bill

Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation.

Why was my Netflix account canceled?

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

Do they see the last Netflix charge attempt? Can they explain why it was declined?
Are there enough available funds to cover the charge from Netflix?

How do I cancel Netflix?

You can cancel Netflix at anytime during your membership.