Using Netflix with a SoftBank Package

Customers in Japan can sign up for an eligible SoftBank package that includes a Netflix subscription.

Once you've signed up, activate to link your new or existing Netflix account.

Use this article if Netflix is included with your SoftBank package.

If not, see Netflix Billing through SoftBank.

How do I activate Netflix?

Link via activation link or website

Once you've signed up for an eligible package that includes Netflix, you will receive an email that contains an activation link.

Click the link to be directed to Netflix.com.
- If you did not receive the email/SMS, visit mySoftBank and sign in to your account. Then select the Service tab > お手続き> 視聴開始手続きをする > Go to Netflix.
  
  Note:
  
  If you do not know your SoftBank login, please contact SoftBank for assistance.
Follow the prompts to link your existing Netflix account to your SoftBank package, or create a new Netflix account and link to your SoftBank package.

If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.

Note:

If you switched from SoftBank third-party billing to the package, your account will be automatically activated.

If you previously paid through Apple and have linked your account to a partner package since October 25, 2021, you must also cancel your subscription through Apple. If you do not, you may continue to be charged by Apple.

How can I check if Netflix is included in or added to my package?

Please contact your provider to see if Netflix is included in or was added to your package.

I accidentally linked the wrong Netflix account to my package

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

What will happen to my Netflix account if I cancel my package or service?

If you cancel your package or service, one of two things will happen:

If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.
If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.

How do I change my Netflix plan?

The option to change your Netflix plan depends on your package.

Go to netflix.com/account to check if you're eligible, then choose an available plan.
- You cannot downgrade to a plan lower than what is included in your package.
- Plan changes take effect immediately.
- The price difference (based on Netflix retail value) will be reflected on your next bill.
If you don't see the option to change your plan, contact your package provider to check eligibility.
If your plan change is declined by your provider, you may need to contact them to take additional action.

Note:

You must wait 12 hours after changing your plan to make additional plan changes. Your provider determines the plan change eligibility.

What happens to my Netflix gift card or promotional balance when I link my account to this package?

Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.

Why am I still being charged on my previous payment method?

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.
If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

As of October 25, 2021, if you previously paid through Apple and have linked your account to a package with Netflix, you must cancel your Netflix subscription through Apple to avoid future charges from Apple.

I'm having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “No account found for this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:

If you are signed in to Netflix on a mobile or web browser:
1. Go to your Account.
2. Select Security to see your Netflix account email.
3. From here you can change your account email, if necessary.
If you still can't sign in:
1. Sign in to your mySoftBank account (make sure you are signed out of Netflix).
  
  Note:
  
  If you do not know your SoftBank login, please contact SoftBank for assistance.
2. Select the Service tab > Check your Netflix Pack login account.
3. You will be directed to a sign-in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

Why was my Netflix account canceled?

Your Netflix account may be canceled if:

you cancel or pause
- a package that is linked to a Netflix account
- a Netflix subscription that was added to your package
we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.

How do I cancel Netflix?

Please contact SoftBank customer support to cancel your SoftBank package or your Netflix subscription.

See "What happens to my Netflix account if I cancel my package?" for more information.

How do I contact SoftBank customer support?

You can contact SoftBank customer support on their website. Be sure to tell the SoftBank agent that you have Netflix through your SoftBank package.